Don Beyer Volvo / Bolling Afb, District of Columbia

Rating: ★★

New Car Dealers

Address: 1125 W Broad St, Bolling-Afb

Postal code: 22046

Phone: (703) 237-5030

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

They talk a good game but ther...

They talk a good game but there are many gimmicks in their sales process. Kia Salesman told me several things which were incorrect. First, he said if I buy a kia Sorrento I only need maintenance every 7k miles which was a strong factor in buying the car. Turns out it needs service every 3k for oil change and so called factory service check every 7.5k. So, I am forced to do maintenance twice as much as I figured, whic... view moreh is a time consuming thing. Salesman also said I would be given a loaner for life if I bought the car from them. This was also a huge factor for buying from them. Turns out, they only give a loaner for the 15k service intervals, which means for every 4 consecutive services, only once will you get the loaner, and the other 3 times, I have to wait for the car, again a BIG time waster for me! Third, the salesman will show you some numbers for the car, but when you get to the finance department, they allege an error in the quote and bump the numbers up (sales price)! Their financing department messed up my paperwork several times, once during the financial transaction, and again after I was finished with the sales, they had me come back to correct the contract, so I signed the third one with them. Also, they messed up my additional warranty dates but received an updated warranty from the company, not the dealer! They pushed for the so called paint protection and seat protection package for $750 which turned out to be a rip off, and not worth it?ˆ¦.do not take it! I had an issue with the ignition of the car, so when I took it to the dealer, they said they inspected it and found nothing wrong with it. I still have this issue every time I turn the car on which I believe is a result of a faulty ignition. Finally, the maintenance rates you pay are the Volvo rates which are high, after all, they service both Kia and Volvos. Obviously, a Kia is worth less than a Volvo, so why are they charging me the Volvo rates? If you have to deal with the parts department when you order a part, do not expect them to call you to tell you your part has arrived, they have an attitude problem at the parts department! All together, skip this dealer; he has been a very very big disappointment!!

Fred_T / 5/20/2011