Tolsdorf Oil Lube Express / Yorklyn, Delaware

Rating: ★★

Automobile Parts & Supplies, Auto Oil & Lube, Automobile Accessories

Address: 932 E Baltimore Pike, Yorklyn

Postal code: 19348

Phone: (610) 388-7960

Reviews:

From the Owner

Donmarfarm: If you have questions about the service we provided you or you feel that the service was not what you requested or needed please contact us at info@oilllubeexpress.com. We would be happy to talk to you about the service. TMY: I am sorry that you did not have a good experience at our Kennett location. We often replace drain plugs that are worn out, which definitely happens. Although most shops char... view morege you for this, we do it for free. It sounds like we did offer for you to come back so we could help you with it which is really the best way to handle a situation like this. Come back in and let us help. That is how issues are resolved. Chris Tolsdorf, Owner

Chris Tolsdorf / 6/20/2012

RUN SCREAMING !!

Went in for an quick oil change. Drove out a little later minus $156. Take the time and go to a real garage where you can trust the diagnosis and advice.

donmarfarm / 5/9/2012

I will NEVER go back!!!

I decided to save some time during the holidays, so instead of dropping my car off at my usual shop I went here for my oil change. BIG mistake!! I found the workers to be unfriendly and borderline rude. I thought the oil change went fine though. Well, about 2 weeks ago my husband noticed something leaking under my car. He got under the car and looked and noticed the plug in the oil pan was new and that`s where t... view morehe leak was coming from. They never mentioned they put in a new plug and why exactly did they need to do that? I`ve owned this car for 12 years and the plug has been perfectly fine till I took it to this place! When I called to question them, I was given a lame excuse and told I could bring my car back and they would check to see if it was leaking. Check to see IF it was leaking?? Come look at my driveway and you`ll see that something is leaking. It wasn`t leaking before I had my oil changed here. Now my car is at my regular shop having whatever they messed up corrected. And getting the oil changed 1000 miles early because they have to drain the oil to look at the plug. Now I?ˆ™ll be paying for the time I tried to save, my regular shop isn?ˆ™t going to correct this for free. I didn`t want to take it back to Tolsdorf because I was afraid that would cause more damage, they`ve done enough now.

TMY / 2/27/2012

Check your odometer before dropping it off

I dropped my car off at tolsdorfs in the morning and picked it up later in the afternoon. I checked my odometer before I dropped it off. When I picked my car up I opened the door and found my car to be reeking of fast food. I had my car detailed 2 days prior, so I found this odd. When I checked my odometer again, my mileage was up by 2 miles. I called them when I got home to explain what I found, and the attenda... view morent was rude and said they just did the oil change and parked in the lot for the rest of the day. I can`t help but think that it was taken to pick up food. Even if an attendant had just eaten and changed my oil there is no way my car would still smell of fast food 5 hours later! Just food for thought!

lch720 / 11/21/2011

Amazing!

F*ck what those other people said. I got awesome service and some of the workers were sexy! Except the guy named Bret..... he was okay...

Macy28 / 10/21/2011

Took my car in for a simple oi...

Took my car in for a simple oil change. They were unable to reconnect a bolt attaching a protective plate on the undercarriage. They handed me the bolt separately when they returned the car. I have had the oil changed on this car approximately 60 times at various shops. This is the only shop where this problem has ever occurred. When I stated my dissatisfaction, the manager became argumentative. Don`t take yo... view moreur car here even for a simple oil change unless you want them to take it apart and hand you the "extra" parts (along with a bill).

Anonymous / 7/22/2011

Poor Customer Treatment

Yesterday morning I showed up at your facility to have my oil changed at 7:55 am. Got my license number and walked into the waiting room with another customer at 7:58. We were both scolded by 2 of you employees for coming in to the waiting room before 8 am. We both looked at each other in amazement. You made us both feel like crap. Glad you have some much business that you can treat customers poorly. I have been goin... view moreg to this store for 4 years with 4 cars and now I will be going to Jiffy Lube as I did with my other 2 cars yesterday. There I was treated like a true customer. Sorry won`t be back again.

smithja1 / 7/3/2010

Not Happy

I am a previous customer of Tolsdorf and on this morning I had to drive to New Hampshire which I wasn`t to happy about to begin with. I called Tolsdorf to get there hours and recording said open at 8 a.m I got there at about 8:45 a.m and there were four guys shoveling snow around and two guys inside just walking around. I got out to go in and one guy came to the door and said they were closed for about anothe... view morer hour or so. He said the manager Joe Brown didn`t want them opening until the snow was shoveled. The lot and walks were already clear. I explained that I was on my way to New England and wanted to get the oil changed. But no doing. I explained that I called and there was no message that you were opening an hour or so late. six guys at the place, two doing nothing that I could see and I couldn`t get a 20 minute oil change. So I went to Jiffy Lube.

J R / 2/12/2010

loving the drama

Nice quick service, and free coffee. But on the side i love all this drama, and the back and forth from crazy ex-lovers and future lovers. I will definitely be coming back for more.

tastEflipa / 11/23/2009

Sounds like a high school and not a place of business

I can understand wanting the comany to have a good reputation and reviews but what i`m not understanding is how the manager is potraying himself on the job. I too recently took a trip into Tolsdorf and Mr. Brown was VERY friendly. Does the Kennett Square office need to flirt with women in order to have customers return. It`s very disrespectful to us women and his wife. Sounds like a lot of drama for the business plac... view morees. Wives, "young girlfriends"....

otheraddress515 / 7/10/2009