Infiniti Of West Chester / Rockland, Delaware

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 715 Autopark Blvd, Rockland

Postal code: 19382

Phone: (866) 595-6470

E-mail: sales@infinitiofwestchester.com

Bought a lemon without an extended warranty and I they knew the car had problems. Pretty shady. Beautiful car if only it worked right. Buyer beware.

realdeal27 / 8/12/2013

My experience here was very positive. They gave me a great price on the car I wanted and I`m very happy with it! Everything went smoothly and I`m glad I decided to go with Infiniti of West Chester!

SCooper9121 / 8/21/2012

This dealer has been great since I bought the car here last year. Dealing with the service department for scheduled maintenance has been easy to deal with. They even have starbucks in the waiting room. Bonus!

cinmurph / 8/9/2012

The professional and courteous staff made things very easy and convenient for me. I would be happy to do it all over again. Very pleased with the care especially but it was supplied by a great dealer.

catherineedna667 / 7/20/2012

When I came to Infiniti West Chester I was pleasantly surprised by their service. They exceeded my expectations throughout the entire process.

SusanG115 / 7/4/2012

More dealerships should be like this one! In the sales department, they truly care about customers and they have strong work ethic. Financing was smooth and painless. The management is also excellent, and it shows through everyone there. If you`re looking for a German made vehicle, I suggest you take a look around Infiniti of West Chester and consider an Infiniti. When it comes down to it, you can`t find a better val... view moreue in a car than with an Infiniti.

VanessaW938 / 6/27/2012

I`ve had several Inifinitis over the years and just bought a new one from this excellent dealership. They run this place like all dealerships should be run. It was a great experience, like it should be. I`m satisfied and excited with my purchase.

JerryK691 / 5/25/2012

I have been to this dealer and had a pretty good experience. I was treated well and never pushed into a sale. My questions were answered to my satisfaction at all times and they gave me a good deal on the trade in. all good things in my book.

larrystevens906 / 5/17/2012

I loved my QX56 when it was first purchased, then the flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in the cargo area every time it rained.

This waterfall issue has been ongoing... I lost my car, collectively, to service visits 2.5 months of the first 9 months I owned it. They gave the car back with the interior incredibly dirty, come... view more to find out they had a mechanic doing the body work. This ended up costing them a new head liner, trim pieces and new carpet. The car sat for WEEKS, verified by management, before being touched for the water issue, as i guess warranty issues wait til last. I looked into trading the car in on something not so possessed but was told that the 7 months i had owned it (7k miles on the car), the value had dropped by $9,000, putting me well upside down on my loan. So, i decided to let them try to keep fixing it.

The car has been back in the shop on and off for the last 4 weeks, with service writer Rebecca at one point telling me I was imagining the leak. (in a much more PC manner). Last week, while the water was still coming down, I drove right to the dealer, no call first, and just reveled in the look on her face as the ?ˆ?imaginary?ˆ? water streamed down the column.

Back in the shop for 7 days at this point, and it took me telling the service writer what ended up being the issue last time (cracked weld in the roof) and maybe they should check to see if that cracked again?ˆ¦?ˆ¦

The service writer Amanda, has never steered me wrong, and always has a smile on her face.

The service manager Rob Anderson, is of questionable character, as he claimed to have never spoken to me before, but i was able to remind him of a conversation involving his daughter (same name as my car.... seriously, how would i know that?!?!?), and all of the sudden the light bulb went on.

Derrick intervened to try get me out of the car again in the last month, as the waterfalls started again, but his idea of ""helping"" was blue book on my car, and 1500.00 off a new one. That didnt even cover the lost value of the warranty, or the maintenance package i had purchased. My suggestion was a ?ˆ?trade?ˆ? for the other used QX they had on the lot, that was the exact same car as mine, with the only difference being 2K on the odometer, but that wasn?ˆ™t even entertained as an option.

At this point, I am letting them try to fix it again?ˆ¦?ˆ¦ racking up miles on their loaner. After all, if they wanted me to go away, they would have made me a better deal on another car.

LemonQX / 5/16/2012

We have now purchased 3 cars from Steve here. He has been great to deal with and has taken great care of us. We are extremely pleased with their service and the quality of the infiniti line.

heathermason901 / 5/2/2012

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