Scranton Motors Inc / Staffordville, Connecticut

Rating: ★★★★

New Car Dealers, Used Car Dealers, New Truck Dealers

Address: 777 Talcottville Rd, Staffordville

Postal code: 6066

Phone: (866) 595-6470

Let me start by saying that my fiance and I had challenged credit. He had lost his job a year ago and our house was almost foreclosed upon...but we saved it. We drove a Dodge Grand Caravan that had racked up 167K and needed much repair even though it got us from A to B. We decided to look to buy something not new , ofcourse, but newer and with less miles.

We recieved a phone call from Val Silva from Scranton ... view moreMotors after filling out the online credit application. I liked her from the first words we spoke. She was friendly, not pushy and she seemed honest. My fiance said that we should go see what they were offering and we did.
Val came over and introduced herself and explained that they did not have a lot to accomodate a large family as ours. We did not want another minivan. Instead she showed us a Ford Expedition that looked like it just came off the show room floor. It was gorgeous!!! inside and out.
She told us they had a program designed for people to reestablish credit and get people back on track where they should be. she was upfront and honest about everything. She was so friendly she made us feel as if we were long time friends.
We purchased this vehicle with low payments and a 2 yr / 24,000 mile warranty. When we came back the following day to pick it up she invited us in for a buffet style dinner which the dealership was having for everyone who had purchased a vehicle this year. We really felt like family and friends.
If you have challenged credit call Scranton and speak to Val. For those of you who have good credit go to Scranton for friendly service. In 2 years when I`m ready for a new car Scranton will be my first stop.

Kimberly Judish / 9/29/2011

I had a GREAT experience buying my 2011 GMC Sierra at Scranton from Jacob Doolittle. After shopping some of the local Chevy dealerships in the area, I decided to stop into Scranton one day. Expecting the same ""car dealership run around"" I was pleasantly surprised. From the moment I walked in the door, Jacob was ready and willing to listen to my recent experiences, and help me find what I was looking for. There ... view morewas never a ""We can`t do that"" or ""It`ll be a few days"", or, ""You know we`re losing money on this deal"". I told Jacob what I was looking for and the deal I wanted to make. Not only did they meet my expectations, but they were exceeded! If you are looking for a low pressure, friendly car buying experience, Jacob is your guy and Scranton is your place!

esr378 / 6/20/2011

I had a great experience at Scranton Motors while purchasing an `05 XlR in February of 2011. I found it to be a pleasant experience. David Baeza, the salesman, was courteous, not pushy and very respectful. I am almost 70, a very picky car guy, and have bought a lot of cars. I asked if they had an XLR trained tech and could I speak to him. David Pleasant came to the showroom and spent the time to answer any and a... view morell of my questions. He also was courteous and polite. Six weeks later I went in for service and, as most know, sometimes you would rather have your teeth drilled. This was not the case at all. It was probably the best service experience I have had and I think it was because the service advisors, Tony and George, again made this a hassle free experience. I also met Matt, the new car manager, and Sam, the used car manager, who helped with the trade in of my `93 Allante. There was a problem at the RIDMV. Skip and Kathy got it resolved, again doing whatever it takes for the customer. I traveled 50 miles to buy and have service done at Scranton because of the way I am treated. It is refreshing to do business with a company that puts the customer first on a personal level.

Albert Dumas / 6/18/2011

My husband and I have bought many different vehicles. From BMW to Audi to Ford. Never ever have we been treated this good. We purchased our Yukon XL Denali here and we felt like we were part of the family. The service department has gone above and beyond our expectations. Scranton Motors has risen the bar to what we expect when we buy a car. This is why we will never go anywhere else because we are not confiden... view moret that another dealer will ever meet those expectations. Thank you Scranton Motors and we will be in the next year to buy a Cadillac CTS for my husband!!

crystal1110 / 5/11/2011

I purchased my first car at Scranton Motors. I was very pleased with the service I received the day I bought my car and also up until this day (2 yrs later). The sales and service department were very accommodating and were always quick to get me in for an apointment. They provided loaner vehicles for me while my car was in the shop and also washed it before I picked it up. The staff is very friendly and helpful.... view more I will definitely purchase my next car at Scranton Motors.

kna86 / 5/6/2011

Making my first car purchase was not something I took lightly. I was not certain what I wanted, but knew what I could afford. I called several dealerships to get information about new and used cars of a wide variety of brands and the folks at Scranton went above and beyond to educate me as a first time buyer without being too pushy or trying to oversell me.

I didn`t end up buying my car at Scranton, which wa... view mores a big mistake; I bought a german car from another dealership and have had serious regrets ever since.

I called Scranton to see if I could bring my car in for service after I had enough with the dealership I bought from, and they picked up right where they left off with amazing customer service. The people at Scranton are honest, reasonable, reliable and easy to work with. I will not make the same mistake again. From here on out I will go to Scranton Motors for service, and am looking forward to buying my next car with them.

WHartford860 / 5/4/2011

I`ve had a long relationship with the Scranton dealership and they have always exceeded my expectations. The zero pressure sales experience is extremely refreshing and the follow up service has been exceptional. They have always gone above and beyond to make me feel like a truly valued customer. I moved out of state for work a few years ago and had to sell one of my cars and ship the other to Florida. Because I h... view moread bought cars from them in the past, they bought one car from me and shipped the other for half the price I was quoted at other shippers.. all without trying to sell me anything, just because I had been a past customer! I guarantee you will not find that level of service at any other car dealership and I highly reccomend Scranton Motors to anyone looking for a new or used car!

mikefee83 / 5/3/2011

I didn`t want to go to this dealership at first, I figured a Cadillac dealer would just laugh me right out of the building, but a friend of mine told me there was a Lady there who approves loans right on the spot and helped him a great deal. So I made my dad come with me and we went down to see Val, the one who is incharge of the loans. She approved me in about 5 minutes and told me what I needed to be able to pick u... view morep my car later today. I am sooooooo happy that I did not have to have my dad co-sign for me. THANK YOU Val!!!! AND Thank you Scranton Motors.
Your forever customer,
Alissa Richmond

slumberval / 4/28/2011

""I would like to express my appreciation for the efforts, great communication, and Tony from Service Dept. (Scranton GMC-Vernon) had with working with an aftermarket warranty company on my `04 Denali. Tony has won my trust and faith that Scranton GMC stands behind their word and goes beyond the regular standards of customer service! I would also like to strongly encourage others to purchase a FACTORY WARRANTY for th... view moreeir vehicle rather than the aftermarket warranty because of all the troubles I had with the aftermarket warranty adjuster denying a claim telling me I should`ve had it serviced which in actuality GMC service recommendations did not require it to be serviced (transfer case). Thanks again to Tony who urged the warranty company that they were mistaken about the service requirements which eventually resulted with the warranty company fixing it. After having such a great experience with Tony at Scranton Motors, Vernon my next vehicle will be purchased through Scranton Motors, Vernon. I would greatly appreciate my comments to be acknowledged by Tony`s Supervisors and shared with Tony as well. Thank you again.~Melissa Doten & Joel Radner""

lissad21 / 2/24/2011

would not recommend service dept at all. very condescending. made me feel like i had never popped a hood in my life. granted i am by no means a mechanic almost seemed like i was wasting their time when i was asking about repairs. sorry, but when i pay as much money as they charge, i tend to want to see the work. they didnt refuse, but the attitude was enough where i will never go back.

achtung91 / 10/28/2010

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