Bertera Subaru Outlet in Hartford / Hartford, Connecticut

Rating: ★★★★

New Car Dealers

Address: 111 Weston Street, Hartford

Postal code: 6120

Phone: (888) 865-1393

Reviews:

Such a great place to buy a ca...

Such a great place to buy a car! As soon as I got on the lot, I could tell they had a wide range of cars to choose from, and found the perfect car for me. The sales staff is super friendly and never pressured me into anything. I`ll surely go back to Bertera Subaru for my service and for anything else!

riverhawk5 / 6/5/2012

Easily my BEST car buying expe...

Easily my BEST car buying experience! The salesman listened to what I wanted, showed me a couple cars, and I found the perfect car for me. After that, they helped me with all my paperwork and insurance issues. They were very professional, yet very polite and nice. I recommend Bertera Subaru of Hartford to anyone!

hipsterdude27 / 6/2/2012

Below is what I repeatedly tri...

Below is what I repeatedly tried posting about these a**holes on dealerrater. I don`t know how, but they keep removing it. So I`m posting it here. I was shopping through truecar.com, and received a fairly good quote from these guys. Sid Farahani handles the internet sales, and sent frequent reminders e-mails about various benefits of Bertera, the typical advertising stuff. His price was a bit higher than others, ... view morebut I thought this price difference was negligible because they`re much closer. I finally agreed to buy a car, and gave them a credit card number for a deposit. All communication immediately stopped, they wouldn`t even send me anything in writing describing how much I`m paying, and what I`m getting. I called several times to speak to other people, and was assured everything possible will be done ASAP, and other BS. When they finally sent it (a full 5 working days later), they added a mysterious $400 charge that was never mentioned before. But wait, it gets better! After I refused to pay it and asked for my money back, they tried to negotiate that fee down to $250 and it also became clear that they lost my credit card information, because they never even took out the deposit for the car I supposedly ordered. I ended up buying a car with better options (exactly the ones I wanted) from Manchester Subaru in New Hampshire for $600 less (they deliver to CT), and that was a much smoother transaction. Note - the "free tires for life" program at this dealership sounds good on the surface, but it requires that you do ALL your service through them. It`ll be cheaper to just buy the tires. Sleazy techniques, not a recommended dealer. Take a look at the BBB rating, it speaks the truth.

DMS1234 / 12/4/2011

Husband and I have only own Subarus

I am writing this email to give a compliment to your sales and service department. My husband and I have only owned Subaru`s, so naturally when we decided it was time to trade in our 08` Outback we went looking for another. We purchased a 2011 in October from your dealership. We experienced a bit of difficulty mechanically with it. We brought it right into your service department and had them look at it. The service ... view moredepartment did their best to remedy the issue. Obviously, we were discouraged because we love the way Subaru`s drive and we knew that something was not right. Joe Newton- what can we say, he listened to me many times and worked with us every step of the way to get us into a new Outback. He came in on his day off to test drive my car with me and he listened to my husband, who wasn`t as nice as I was. He did so with a sincerity that is a credit to your dealership. After a long process and discussions with Karen Quinn, who was also fantastic, Subaru with no questions asked agreed to buy the car back. Two days after the agreement, Chris Ledoux in sales called me. He listened to me, answered and returned all of my calls in a timely manner and was able to get me the car I wanted after searching and searching. We were able to test drive the new Outback for a couple of days, Chris called me to check in during this time. We felt valued and heard. When we arrived to finalize the process, we brought our young son who is 4. He was a bit temperamental at the time. Chris was awesome, he read and explained the manuals with him and spoke to us while he was doing it. He really made us feel so great! He was nothing but professional, genuine and he showed us that he valued his customers. We love our new Outback! It is the car that we know to drive! Please pass this email on to Chris and Joe and if you can get it to Karen Quinn at Subaru of America that would be great. Thank you for your time.

stoliakel1828 / 8/3/2011

Customer service one expects

My husband and I purchased a 2008 Subaru Tribeca from Issa on July 1, 2011. We had to write in to tell you how wonderful an experience we had with your dealership. Issa had met us with the most professional and calming way so we felt NO pressure on us at all. We had previously shopped and we`re unsatisfied with the salespeople not being able to find us what we we`re looking for. Issa listening to us and immediately k... view morenew just what we we`re looking for. We fell in love with the Tribeca and the professionalism so we put a deposit on the car. The next day we met with the financial rep (we do not remember his name) he also went out of his way to explain in detail everything we needed to know about financing a newer car. He answered any questions we had (we had a lot it`s been 11 years since we financed a car). This is the kind of customer service one expects in today`s world but rarely gets. Please make sure they both are given a pat on the back (or a free lunch) for giving us this positive experience. We will be sure to recommend Bertera Subaru to friends and family in the future.

hirleealdmann / 7/27/2011

Cultural diverse staff

Sales person was very knowledgeable about all the vehicles on the lot and was not pushy in any way. Everybody on staff (sales, finance) worked well together to keep waiting time down and price down. Cultural diverse staff, which doesn`t mean they all have to be all races but knowledgeable about likes/dislikes of various cultures. Our sales person had the radio on the Spain station prior to our test drive. This fe... view morelt like he cared about us and our culture.

yunchihak / 7/26/2011

Had a great experience

I had a great experience here with Sharika. I would like to get a little bit more information before I sign the contract next time I come here. Sharika really did a good job.

CT celeb / 7/20/2011

Thank you Dave!

Dave, A belated, but heartfelt thank you for your consideration re my car servicing last Thursday. It was a nice surprise, and much appreciated! More importantly, I did appreciate you obviously paying attention to my concerns. Before long, I`m sure you`ll be running the entire place. You certainly get my vote!!

jennell harff / 7/19/2011

Doug was a wonderful sales person

Doug was a wonderful sales person to work with. Very easy to talk to.

chrystal bechtold / 7/18/2011

Made it all easy

Made buying a car easy! Keniel Rocks.

nida druschel / 7/15/2011