Japanese Specialists / Sheridan, Colorado

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Wheels-Aligning & Balancing

Address: 4200 S Federal Blvd, Sheridan

Postal code: 80110

Phone: (303) 720-7029

E-mail: japanesespecialists@yahoo.com

The most insulting and disappointing customer serice experience I have ever encountered from a local business from the owner himself. Kind of thing that news channels go under cover to out business that practice this way. I guarantee that had I been a man,Mr.Randy Brown would not have treated me or spoken to me in the he had. Yes they replaced to parts that were damaged,but they did not fix the problem that had cause... view mored them to be damaged and because he wouldn`t take the time or acknowledge that`s all I was trying to accomplish with his auto repair shop, the car is still not fixed properly (concerning me that it may do more damage to other parts)and experiencing new ones. He was rude,insulting,condesending,arogant and in the end when I asked if he was the owner or who would I complain to about his demeaner he told me if I had anything to say "I should get on my knees"!!!!!

InsultedFemale / 5/15/2013

Initially I had work done at Japanese Specialists by referral. He seemed friendly and fair in pricing. I had a timing belt replaced and everything seemed fine. In a short amount of time I had some electrical issues occur and my engine light appeared and my car started to choke out when I accelerated from a stop. I took it back to JS and was told my alternator was floating around in my engine and shorted out my main c... view moreomputer. I have a Honda Civic and the computer would need to come through Honda and be reprogramed by Honda and that I should replace my alternator just in case (totaling around $1400). When I was told by a friend that the alternator had to be loosened to replace the timing belt, we realized it was never fastened down after JS had worked on it. The day after I had dropped off my car I went back to talk to him and he didn`t even recognize me or remember that he had my car or that he had worked on it before. He verbally would not own his mistake, rudely gave me his insurance info and told me he couldn`t do anything more for me. I had the car towed to Honda where they found that the mounting bracket was destroyed from the alternator bouncing around and would need to also be replaced but they could do no work until the insurance company approved and saw the car. They had a difficult time and said it was the worst experience they had ever had with an Ins. Company, but when they finally got to the right person they told Honda they were still waiting on the report from the owner before they could approve the work. 5 weeks later I finally got my car back, the alternator didn`t need to be replaced like Randy had recommended and the bill was $1200 not $1400 and the insurance company did pay it. I would never recommend Japanese Specialists, the quality control does not exist!

rorolh / 3/3/2013

I have used Japanese Specialists before and now after this last experience, never again. My wife and I brought in her car this morning with the intention of getting her valve cover gaskets replaced. They called and said a boot on her C.V. joint needed to be replaced. OK $95 for the part and $95 for labor. I figured that for for the gaskets and the boot around $400. Then they call my wife and tell her the car is re... view moready for pick up, Oh yeah we need to mention we had to change a bearing on the engine. Then when we arrived they said there were other gaskets that we had to replace. The total bill was $775.00. That was with even a $75.00 coupon that we got on Amazon. That was a joke! They never communicated with us through out the day on what the estimates would be. They just randomly changed parts as they seemed fit. This company has a failure to communicate. Want to have fun emptying your bank account? Bring your car to Japanese Specialist. If they had just communicated with us they would have known we were not going to keep the car much longer and we did not want to spend all of our hard earned money on repairs for a car that was ten years old and will not bring us Blue Book. STAY AWAY FROM THIS COMPANY. We did not even get a cordial greeting from the owner when we brought the car in. He was reading his paper and when we walked in he looked at us and went right back to reading his paper. Like he never cared we were there. Again, This business is a poorly run business,

Dan Gro / 5/30/2012

Hi this is from Randy Brown. I own Japanese Specialists. There are 2 reviews that concern me. Suomi accuses me of stealing parts and not doing the work. That would be terrible if it were really true. Suomi may have been taken advantage of by someone else but not me. If Suomi is a real person I ask them to contact me so we can straighten this out. The other is from snodg001. This is a case of no good deed goes unp... view moreunished. He jumped his car backwards and burned out his computer. He did not want to repair the car as we recommended with new parts. He ask if there were another way to fix it. At his request we found that a parts store we deal with knew of company that could fix it. The customer chose to try this unknown source. After numerous delays they were unable to repair it. This car was then sent to the dealership and received the repair I originally recommended. WE contacted Quality Mitsubishi to arrange the repair. I am an Honest businessman I have been here for over 30 years solving our customers transportation problems. Come by and visit us I am sure you will find just what you need in todays times to keep your on the road with a minimum of cost and a maximum of care. In the end we did everything the customer would allow us to do to fix his car. After spending many hours we never received a dime in compensation even though we were right from the beginning. City search has no way for us to question or address these problems short of paying them to do it. When I called customer service all they could offer is for me to spend money with them.

JapSpec / 3/12/2012

Randy and his crew are FANTASTIC ! They are honest (told me I didn`t need a brake replacement even though I begged)! Another time I went in for a repair and was in and out in less than 10 minutes! I trust them implicitly and recommend them to anyone wanting experienced,honest, reasonably priced and FUN car repair shop! I give them 10 STARS **********

SukieS535 / 2/10/2012

I have never been to a shop that takes the time to not only explain what needs to be done but to show you exactly whats going to be done and goes above and beyond all expectations. I will recomend anybody to this shop no matter what make or model they drive.

techspec / 2/9/2012

My experience with Japanese Specialist`s was one of the best experiences I have had when it came to fixing the headlights on my Honda. I have take it to several shops who charged me for their time, but still where unable to sovle the electrical problem that I had with my headlamps. Within a few short hours, Randy call to let me know my car was fixed and it was a short in the wires from a rodent chewing on them. Ran... view moredy explained and even showed me where the problem was so this was a great experience that really paid off. I give them 5 stars and suggest if you have a Japanese car, you go to an expert on them, and this company is just that. Thanks Randy to you and your co-workers for getting the job done.!!!

Hondaspeed / 12/8/2011

I took a Nissan Sentra to this place and supplied a performance clutch for them to put in. I also instructed them to change the transmission fluid. A year later I had clutch failure and found that the clutched pulled out was the original Nissan clutch (over 10 years old). Oh where O` where did my performance clutch go? Never again wll they see a vehicle from me.

Suomi / 8/15/2011

Japanese Specialists has fixed my cars for 30 years now. I don`t know of another car repair that takes the time to explain things to you and actually educate you, but Randy Brown takes the time.

L Brown / 12/25/2010

Awesome, reliable, and affordable service. Been returning to Japanese Specialists for almost 18 years now. Never let me down and never make me spend money I am not willing to spend. Always QUICK! A++

ABoettcher / 12/22/2010

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