Kuni Lexus of Greenwood Village / Greenwood Village, Colorado

Rating: ★★★★★

New Car Dealers

Address: 5150 S Quebec St, Greenwood-Village

Postal code: 80111

Phone: (303) 798-9500

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

New Car Dealers

Payment:

all major credit cards, check, debit, financing available

Services/Product offered:

Auto Dealer, Auto Service and Repair

Open hours:

Mon - Fri 8:30 am - 8:00 pmSat 8:30 am - 7:00 pmSun Closed

Brands:

Lexus

Reviews:

Don`t waste your time at Kuni; Go somewhere else to buy your Lexus! I bought my car from Kuni Lexus of Littleton (now Greenwood Village) in March 2013. It was a Certified Pre-Owned 2011 RX450h. I should have gone elsewhere just as soon as I received the insulting and condescending email from their sales manager, George Dunn. However, I was driving a rental after totaling my previous car and had a limit to that cover... view moreage, increasing the perceived pressure to buy a car soon. Shawn Evans, their General Sales Manager and generally nice guy, worked quite hard in an attempt to reverse the damage done by Mr. Dunn in not one, but several, emails. His efforts might have actually been enough to reverse this damage had it not been for his staff`s lack of attention to detail during the CPO inspection. Issues not taken care of, discovered and ignored, or not checked during this inspection regarded appearance, the absence of daily use items such as a second key fob for the second driver, manual, tonneau cover, and cargo net, as well as mechanical issues only discovered after I purchased my car and during my first six months of ownership. The most recent now-to-be-expected customer service disappointment occurred during the last part of September 2013. The salesperson assigned to follow up with me emailed to check how everything was going with the Lexus during the first 6 months of ownership. I had just returned home from another Lexus dealership (with my loaner because numerous parts needed replacement). I responded to the email, outlining the issues with the car and Kuni`s lack of attention to detail. I sent the response to the salesperson, the General Sales Manager, and the President, all of who had been involved in the beginning when their sales manager was disrespectful. I sent that email on September 24th, 2013. As of Monday, November 4th, I had not received any response. However, the saddest part is that after I posted a Google+ review on November 4th, I received a call approximately 12 hours later from the General Sales Manager of Kuni Lexus of Greenwood Village. He ADMITTED to reading the email but said it was written in such a way that closed to door to further communication from them to me. I had to remind him that it was his salesman who initiated the email contact, requesting my reply, to see how the first 6 months with the Lexus was going. So, he said he wanted to make it right and asked how to do it. I gave him the recipe for satisfaction and he said he would work on a deal but while I was waiting to hear back from him, he asked that I remove my Google+ review. I was more than welcome to post it again, he told me, if he was not able to make it right but maybe by then, it wouldn`t even be necessary because he would have had attempted to make it right. Quite frankly, this shocked me because it implied one, if not two, things: "My reputation is more important than your satisfaction" and "If you remove this review, I will give you a better deal (coercion)". As it turned out, I didn`t actually have the time in those two hours to remove it and I am glad I didn`t. The "deal of a lifetime" was similar to an offer I received from him 6 months ago when I asked to return the car because I was worried I had bought a lemon. Back then, it was also described as "a deal of a lifetime". So, as it turns out, it`s not actually "the deal of a lifetime" if 1) it comes around twice and 2) it is actually WORSE than the first "deal of a lifetime". When I tried to point this out, he attempted to strong arm me. Just don`t waste your time at Kuni Lexus of Greenwood Village. .

erinabe / 11/9/2013

The service, the pride, and the professionalism displayed by Mr. Jeff Valley was absolutely outstanding. Jeff took special care to explain and ensure that I understood all services I requested and that I was satisfied with the services Lexus provided. I was very much appreciative of Jeff`s care....I departed the dealership feeling very satisfied. In addition, my 9 year old son, JW, whom was with me was very much impr... view moreessed with the Lexus facility. I shall return for future servicing of my vehicle and will encourage friends and family to consider Kuni Lexus for future auto needs.

JohnCotton / 8/6/2013

Excellent. Jeff was fantastic and went out of his way to service my car.

RichClayton / 8/2/2013

Overall it was excellent. It took a lot longer than I had anticipated from start to conclusion, but that is not a serious concern. My only regret is that we didn`t test drive the "Sport" as it is a much rougher ride than the standard GS350. It`s probably due to the difference in tires.

NancyBorman / 8/2/2013

Excellent! We have been using your service dept since our RX350 purchase in 2010 and it could not be better! All staff is very professional and dedicated to providing a quality experience. Your techs do a great job, even though I never interact with them directly. The quality of their work is apparent. I was very impressed with your new facility. By far, the best presentation in the auto industry in Colorado. ... view morePlease keep up the high standards you have created, which I know you will. We will definitely continue to use your services in the future. Also, when it comes to purchasing a new Lexus. But, they are so good that it may be a while. Thank you for all your efforts. Don Hicks

DonHicksss / 7/16/2013

I was determined not to purchase a car that day, if we were treated in a negative manner - either by comments made - or the processes involved. My husband, myself and our daughter only experienced great customer care, plenty of patience and respect from Niki and the other staff we met. That said, I now own the Lexus and I am very pleased with the entire experience.

ShelleyCollette / 7/11/2013

Bill Vogel was exceptional! Additionally he made arrangements to support my request that my car be delivered back to my home. He was wonderful. I need to also comment on Heather Gage (sp) on your reception - she was phenomenal working with me as I was extremely frustrated initially navigating with your new phone system where I had ended up in a loop and I couldn`t reach your service department, she listened to my fru... view morestrations and kept me on the line until she could get a service person on the phone with me. Prior to having my car towed in I also had a great visit from Steven (I hope that was his name)one of your remote service personnel. He was right on time for his appointment to my home on 6/14- again he was Outstanding and I found out he has only been with you about two months.

NoraMcClintock... / 6/26/2013

It was a wonderful car shopping experience where we were truly welcomed and taken care of

BillHorton / 6/18/2013

I was very satisfied with the service and the new facility..............

PeterBabin / 6/7/2013

Amazing, I will continue to work with Jeff Valley. He was very kind and kept it short and sweet. I enjoyed going in early in the morning which also allowed me to somewhat pick out the courtesy car!

Rosendale.leah / 5/30/2013