Pep Boys Auto Parts & Service / Franktown, Colorado

Rating: ★

18 years in Business

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 7469 Park Meadows Dr, Franktown

Postal code: 80124

Phone: (303) 754-0010

E-mail: contactus@pepboys.com

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers, Automobile Inspection Stations & Services, Automobile Diagnostic Service

amex, discover, master card, visa, cash, check, diners club, travelers checks

Brake Service
Brakes
Cars
Chassis
Clutches
Engine Service
Engines
Exhaust
Exhaust Service
Exhausts
Front End & Steering
Radiators
SUVs
Shocks
Steering
Struts
Suspension
Suv
Tires
Transmission Service
Transmissions
Trucks
Wheels

Mon - Sat 8:00 am - 8:00 pmSun 9:00 am - 6:00 pm

BF Goodrich, Bosch, Bridgestone, Carlisle, Castrol, Continental, Cooper, Cooper Tires, Falken, Firestone, Hankook, Michelin, Monroe, Pennzoil, Pirelli, Uniroyal, Valvoline

If I could give this place less than one star, I absolutely would. AWFUL service, and very poorly educated employees. The young man helping me out yesterday took 5 minutes to write my name, had to check before writing every letter of Chevrolet to make sure he was spelling it correctly, and then tried to charge me for something that they did less than 8 months ago that is UNDER WARRANTY. And when I got upset with them... view more, the manager took over and proceeded to attempt to placate me as though I were a child-- outrageous. Every time I have been into this store they have treated me and my car badly, and none of their mechanics seem to be able to read a work order properly as the first time I saw them, they did not even do what I had asked, and tried to charge me $400 more than I was quoted!!! I will NEVER be going to Pep Boys again, nor will I recomend this location to anybody! Terrible all around...

orthoassistant11 / 8/7/2013

I have been to this location many times for small fixes (i.e. new battery, check engine light, etc), but this last visit finally made me decide to never come back. I brought my truck in at 8am to have it checked as my battery light came on; I bought a new Bosch battery from this location less than 12 months ago, had it installed here as well. The mechanics said I had a bad alternator and could fix it for me, woul... view mored be about a 2 hour fix. So I left my truck there and heading into work. At noon I received a call (4 hours later) from the mechanic letting me know I needed a new serpentine belt ontop of the new alternator. I said fine, do it. By 6pm I had not heard anything else, stopped in, and found my truck was still being worked on. It took them 3 tries to successfully install a new alternator and they ended up blowing one of my fuses in the process. Next morning, I get a call letting me know it is ready; I pick it up, drive it home, and it has a flat tire. Take it to Discount Tire where the remove a 3-inch by 1/2-inch piece of metal that is covered in shop grease from my tire. I ask the Discount Tire people if that is a common item on the roadways; they noted it looked like a shop part found in most car garages. Tire was destroyed, had to be replaced. I call Pep Boys to let them know what happened, they claimed no liability and said it could have come from anywhere. I have had my set of tires for just under 2 years with no flats; I go to Pep Boys and coincidentally run over a long metallic shop part on the way home? This experience, coupled with my other failed ventures here will result in my total loss of business. Looks like I am not the only one either.

HighlandsRancher / 3/2/2013

HighlandsRancher / 2/29/2013

Paid for service to have pitman arm replaced. I was asked which side. This should have been a clue that they do not know a thing about fixing a vehicle. When I got the vehicle back, the steering wheel was now upside down. It was not like this when I brought it in. Went back into the store and told them about it. They said since I did not purchase an alignment, they did not have to fix it. A customer should receive th... view moreeir vehicle back at least as good a shape as when it was serviced. Any moron can install this part correctly. You have the wheels straight when you start and lock the steering wheel, that way when you install the part, the wheels and center steering are lined up correctly. They just want to charge you for services you don`t need or want. More crooked than a used car dealer. BEWARE!!!! SCAMMERS!!!!

carl.te1 / 11/27/2012

Unable to leave a no star rating. STAY away they do not stand behind their products. Bought an oil filter and had a defective gasket and they would only refund money with original packaging. I stopped on my way home from getting a replacement and did not have receipt even though they ask for a phone number on each purchase they are not able to pull anything up in their computers with a phone number, the GM of the ... view morestore only works m-f 8-5. STAY AWAY!!!!

TimothyJG / 6/10/2012

Went in the morning to get an oil change, gave me an appt for later. Arrived for my appt., told me it would be 30 min when car got in (car that was in there, they said would be done in about 5-10 min). After waiting 45 min, saw my car sitting outside and wanted to pay, so I could get to my next appt. Lo and behold, they never took my car in and never said anything to me - the other car was still up in the shop). ... view moreThey could`ve said SOMETHING, who has an extra 45 min to waste, especially when you have an appt. There was no one in the waiting room but me - never offered me a free oil change or anything. All they said was ""Oh, sorry."" I WILL NEVER GO THERE AGAIN AND TELL ALL MY FRIENDS NOT TO EITHER!

gmana / 5/20/2009

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