Mike Shaw Chevrolet Saab / Greenwood Village, Colorado

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1080 S Colorado Blvd, Greenwood-Village

Postal code: 80246

Phone: (303) 757-6161

New Car Dealers, New Truck Dealers, Used Car Dealers, Auto Repair & Service

amex, discover, master card, visa, check, debit

Belcaro, Southeast Denver

No info

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(303) 691-1238

Kate222 / 3/2/2013

When I came to pick up my car, I thought I was looking at a completely different car! They even had the seats taken out and shampooed. It went from being a car I didn`t think I could sell to a car that will have no problem selling. I can`t thank them enough for their attention to detail and pride for a job well done!

jasonjason1230 / 4/11/2012

I had a bad experience recently with their service departent while trying to get my Malibu I bought there new serviced. I was treated very rudely by one of their service writers, Rick Westra. I have purchased 17 new cars over 28 years and this is the first time I had to fire a car dealership for poor service. I finally got an e-mail apology from service manager Elliott Cox after I flooded general manager Dominic S... view morecrivner`s e-mail for 2 weeks. This place is a joke.

amorrison1 / 11/6/2011

Worst service ever. This place is extremely unorganized and the people who work there are totally incompetent!! I had my car serviced there shortly after I purchased it from another dealer. There was a problem with the ignition and they ended up replacing the entire thing. The first issue I had with Mike Shaw was that the replaced my ignition and gave me 2 new keys so I am now unable to unlock my car door with my key... view mores. When i called about this problem they acted like it was my fault and then told me they would call me back to arrange a time to get it fixed but never did. The second issue had to do with billing. Since I had just purchased the car the dealer I bought the car from was going to cover the cost of fixing the problems with the ignition. The dealer gave all of his necessary information to have the invoice sent to him so they could take care of the expense. Nearly 2 months later they called me and said that the invoice hadn`t been paid nor did they have ANY of the information in their system for dealer who was supposed to pay, they had never sent him an invoice. I told Mike Shaw that I would call and get the necessary information and call them back with it. I called the next day and they apparently "couldn`t find me in the system." Which turned in to a whole other ordeal. They said that it had to be settled or they would have to call collections... but at the same time they were saying that they were unable to find me anywhere in their system so I could relay the information for the dealer I bought the car from to them. Apparently they had my name completely wrong in the system. This has been such a nightmare!! Do not take your car to be serviced here. If I could give them a negative rating I absolutely would.

kaaate / 9/3/2011

Mike Shaw Chevrolet-Saab let me drive a 2007 Honda Element off the lot on 4/27/2011 without being approved for a loan nor did they tell me they were doing this. 4 weeks later I got a call was told I would have to turn the car in. The sales associate said come in and look to see if I liked another car they had in stock and if not I would get my money back. I did not like anything they had so I asked for my money back... view more and all I got were check that were being held for the rest of the down payment. I asked about the $500 cash and the sales man told he was keeping it for me driving his car and he is a manager so he could make this call on 5/27/2011. He got Irate with me and I walked away to deal with this later. I have tried to call the GM of the store on 5/31/11 but he is hard to get in touch with. After many calls not returned I to the store and finally got to talk with a manager. He said he will look in to this and give me a call. By the afternoon I got a call back he made accusation the were untrue and out outlandish. He said I drove the car for 3000 miles and drove it out of state. I put 1000 miles on the car. He then said he will see about what he was told and get back to me. I then received a call from Tobias stating he is keeping my money and there is no way to get it back. After a lengthy conversation he said he would check with Brian Shane (the sales rep) to see if he told me that I would get my money back. Three days later and after several calls made to Tobias he finally called me and told he would get a check cut in a couple of days. I would not do business at this dealership and it was the worst car buying experience I ever had and I worked at dealerships all my younger years.

Supada / 6/23/2011

If we could give negative or zero stars for Mike Shaw Saab service we would. these ratings are like apartment reviews & better than nothing but many positives are their own people trying to rebound from legit people writing negative experiences. Our Shaw Saab service is horrible. You are lined up like cattle in a narrow "service advisor" center and have to wait for an assigned "advi... view moresor" while 2 or more advisors sit talking to each other (about what they`re having for lunch in our case.) when we got our turn, our advisor didn`t even look at us when he honored us by speaking. we had to ask if he was talking to us. (put your ego in check Travis, and come out of your small little world.) We found out they were going through a service manager change, like that`s a surprise, but the service they offer was no excuse. Think about it, you`re there because the new car you bought is having problems. On top of that they treat you like a herd of cattle. You`re lucky if you can get through to them for status. Then they`re rude over the phone. Get it together Mike Shaw.

ShawSaabserviceadvis / 6/23/2011

This purchase was the easiest most comfortable car buying experience we have ever had. Thanks Jerry for your help!!

99nick / 3/17/2011

We had a great experience with our Saab!! It was fun to listen to the salesperson give us information on the vehicle and then drive it. He answered our questions and was not pushy. He gave us time to make our decision and the follow up has been great.

Most places make you feel slimy when you leave we felt like we had a friend there. I would recommend this place to my family and friends!!

natrslobo / 3/14/2011

Our service advisor Rifat went out of his way to make sure we were comfortable with all of the decisions we needed to make. In the end it made more sense to us to have the work completed as opposed to trading the car in. Thanks for your help Rifat!

Ou8122 / 3/7/2011

We had contacted several other dealers and found Mike Shaw to be the best price, but it only got better. Even though they had the lowest price we were treated unbelievably well. Curtis treated us professionally from the beginning to the end. We are very happy with this transaction and we love the truck!

nick69 / 2/26/2011

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