Empire Lakewood Nissan / Englewood, Colorado

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 10345 W Colfax Ave, Englewood

Postal code: 80215

Phone: (303) 232-8881

I traded in my car and they where very nice and friendly. We where running late and they stayed open late. Michael is a great finance manager and will work with you on getting the right payment for your wallet.

faithwalker84 / 4/11/2013

Empire Lakewood Nissan has restored my faith in the auto dealer/service industry! I purchased my first new vehicle from them back in 1992. I lived in Steamboat at the time, so it wasn`t feasible to use them for service, but the buying experience was stellar. So much so that we bought a used car for my son years later from them. Then we bought our Murano from them in 2006, and since we live down here now, we h... view moreave serviced it there ever since. One time we made the mistake of having our brakes serviced from a discount break company that was closer to our home, and a little less expensive....bad move. It ended up costing way more in the long run. The real reason I am writing this review is because of the most recent experience I had with Empire Lakewood Nissan. My 2006 Murano had it`s engine go out at 119,000 miles. It was no longer under warranty, and it was going to cost approx $10K for a new engine! Since we still owe a hefty amount on it, I was actually considering repossession. However, my heroes at Empire stepped up and found me a used engine, discounted the labor, and even discovered a part that had an extended warranty that needed replacing so that I now qualified for a rental car. In today`s world, it is rare to find such over-the-top customer service. I`ve received it from Empire Lakewood Nissan on several occasions now, so it`s not a fluke. It starts from the top and filters down to everyone there. I will be a customer for life.

Soulshine / 12/7/2011

Recently bought a new Titan from Empire. I`m 50-something and have been through the car buying thing numerous times. The process at Empire was very easy and smooth. They had to show me a variety of vehicles and numerous financing and leasing options before I could determine the best value. They were patient and helpful through the process. I was also impressed with how easy and fast the financing process was. The sal... view morees rep followed up to make sure I was happy. Recommend.

duhockeyfan / 4/4/2011

Bought a vehicle from here 18 months ago, and will never forget how bad the experience was. Within 3 days I was calling to complain that the car was not starting right. They said it was fine all the way until my warranty expired after a week, then told me it was in need of a new fuel pump. Since then we discovered that they didn`t even bother to put oil in the vehicle when they sold it, the care has need various repa... view moreirs (tows, pumps, hoses, etc.) they sold us the car and said it was in excellent condition and every part of it worked wonderfully. Since taking the care home I have regreted that decision! If I could have returned the car a month after purchasing it I would have. Now I am stuck trying to sell this car that barely even runs. Thanks Empire- your sleazy sales people ripped me off and sold me a lemon.

bubblesandsun / 11/20/2010

I went here after trying a few other Nissan dealers in the area needing a vehicle appraisal. I was not buying anything, but needed a favor basically. Brian, the pre-owned manager, took the time to help me out. He told me the dealer was family owned, and it showed with his service. This is the dealer I will go to from now on. Skip the GO Network dealers and go to this place. Thanks for the help!

murphyjm42 / 1/11/2010

I have purchased 3 used and 1 new car from Empire Nissan and have been treated well each time. They have always taken the time to answer my questions and made the financing easy. The level of service before and after the sale has always been great. I will return for any future car purchases.

JenniM / 10/27/2009

I just bought an 02 X Terra from Empire Nissan. I worked with Rae and he is a great person to work with. He is honest, up front and after working with him, I wouldn`t by a used car from anyone else in the Denver area. Empire Nissan is a great place to go if you are looking for a Used Car in great Condition and Rae is the man to see. Thanks again Rae for all of your help

bhaas11 / 10/15/2009

Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!!

ml8 / 5/29/2009

our first experience at Empire was bad, they promised us new car mats, never gave them to us, I wrote a letter and finally they gave us tan mats when the car was grey inside ! The financial guy was very rude to us when we turned down the extended warranty and tried to mess with our interest and tax rates. When we went back (because of the good prices) we had a very good experience. Since then, we`ve bought a coupl... view moree of cars without incident. Recently, we called our sales guy to see about getting a loaner for warranty work and they said they didn`t offer loaners anymore. Well, given that we bought 5 cars from them, the least they could do is give us a loaner for recall service (the service center is only open m-f). We have been faithful to them, you would think they would help us out but no loyalty there. We won`t go back next time, good price or not.

scotch123 / 2/25/2009

Went to go check out a Nissan Altima. BADLY rusted brakes (incl. calipers!) eng. mounts, etc. Salesman said ""it was probably just a car from the coast""... Yeah right! Doors were missing screws telling me this car had been fixed in some ways. Found out from AAA that they had replaced the windshield on this car. Salesman said ""there are no problems, and this car is clean"". Lying bastards, and didn`t even try to dea... view morel on the price of the vehicle. Shady business practices, bad attitudes, and I`m glad I didn`t buy from them.

VQaltima007 / 11/26/2008

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