South Bay Hyundai / Wilmington, California

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 20433 Hawthorne Blvd, Wilmington

Postal code: 90503

Phone: (424) 456-2030

New Car Dealers, Used Car Dealers

Mon - Sat 9:00 am - 8:00 pmSun 10:00 am - 7:00 pm

Authorized Equus Dealer

Bait and Switch or Incompetence I have been searching for a late model Hyundai Sonata to purchase. After considerable online research, I found a solid candidate vehicle at South Bay Hyundai or so I thought. I interacted with the sales staff online, and negotiated what I believed to be a reasonable price for a 2011 Sonata. I called the dealership, confirmed the price, and agreed to purchase the vehicle, and reque... view morested that the vehicle be cleaned and ready to go upon my arrival to help expedite the process. When I arrived, the vehicle was not ready. Not the best first impression. I was paying for the vehicle with an official bank check, but the sales person still wanted me to fill out a credit application to include providing the dealership with multiple personal references with contact information. The sales person told me that I would need to meet with their finance person to execute the paperwork and complete the sale. I ended up waiting about 20-30 minutes before I finally met with the finance person, which I thought was too long. The finance person walked me through the paperwork, and during this process, he informed me the vehicle was being purchased as equipped and that the bumper to bumper warranty expired at 36k miles and that the only warranty remaining was the 5 year / 60k drivetrain warranty. I told him that the car only had 30k miles (addressed below). And that it was my understanding that the 10 year / 100k drivetrain warrant was not transferrable, but that Hyundai`s 5 year / 60k bumper to bumper warranty did transfer to subsequent owners. He informed that Hyundai`s bumper to bumper warranty is reduced to 3 year / 36k to subsequent owners. I do not work for Hyundai, but all of the research I have done online indicates the 5 year / 60k warranty is transferrable, and I have been told the same from another Hyundai salesman. I previously owned a 2007 Sonata that I bought used, and my dealership addressed an issue for me without cost on my Hyundai after 36k miles that was not drivetrain related. The only reason I can think the finance manager at this dealership would tell me otherwise was an attempt to sell me some type of extended warranty. However, the mileage discrepancy caused me to halt the process. The vehicle was advertised with 30k miles. However, the vehicle actually had 45k miles. I did not notice the discrepancy immediately when I first inspected the vehicle. I drove two and half hours to purchase a vehicle with a 15k mileage error. When I pointed out the error, the dealership immediately offered to take $500 off of their "best price" I had already previously negotiated. I wasn`t interested in purchasing a vehicle with mileage in that range at the negotiated price, even with a $500 discount. When I informed them of that, they offered to give me the 5 year / 60k warranty on the vehicle, which I am pretty sure the vehicle already had. Ultimately, I did not buy from this dealer, and left (5 hour round trip). Not only was I disappointed, but this cost me substantial time as well as real money. This also materially inconvenienced me in other aspects that I will not address in this review. The sales manager called me later to apologize, and left me a voice mail vowing to find a vehicle similar to the one as advertised, and he offered to sell it to me at roughly the same price. What an accommodation . . . if I agreed to work with them again and drive 5 hours round trip again, they would try to sell me a vehicle similar to the one they previously promised me for a price similar to the one previously negotiated. I returned the sales manager`s call to discuss this nightmare further, but he was unavailable, so I left a message, and he has not returned my call. If someone is contemplating purchasing from this dealership, I would seriously research the vehicle being considered and verify everything.

knighterrant01 / 11/18/2012

Our sales representative was very detailed, personable, etc. He was an excellent salesman.

dsg784 / 10/20/2012

I want to thank Jermaine and Jim for helping me get into a car. I will refer business to Jermaine in the future.

ambrozy498 / 10/12/2012

We were able to test drive the car we wanted. Friendly sales people and thorough explanation of services.

jaylina277 / 10/11/2012

Thanks for the popcorn and the great service. Our salesman is very knowledgeable of the product buying a car. Everything is perfect.

johnsonaa42 / 10/5/2012

My salesperson was great. I went to South Bay Hyundai looking for a 2011-2012 Sonata, and he spent a long time with me trying to find ""just the right one"". Ultimately, I chose a base model Sonata GLS and am very pleased. Their energy and enthusiasm made the process fun (as fun as car buying can be) and I thank him for that.

langerr9877564 / 6/6/2012

Very pleasant buying experience. I recommend talking to the sales guys. They are very respectful of your time, listen to your requirements, and are just all around good guys.

marion25816 / 5/22/2012

I have to be extremely honest and tell you that I have not been to a dealership in 2 years, because the service was awful and the people were rude but I took a chance on South Bay Hyundai. They were so awesome and so helpful that they won me back over. I will come back in the future. They were terrific.

charles20115 / 5/2/2012

Very nice people. John got us the price we wanted. Great service.

banas90064 / 4/17/2012

Karlo was great. Awesome customer service. I appreciate him being efficient by providing all options to close the deal.

christopher123481 / 4/3/2012

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