Dependable Off Road / Westminster, California

Rating: ★

Automobile Parts & Supplies, Automobile Accessories

Address: 1542 N State College Blvd, Westminster

Postal code: 92806

Phone: (714) 774-1471

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

Late September 2012 after getting in an accident on the freeway I dropped off my tacoma at dependable offroad to have a one piece installed and a tie rod replaced. Steve seemed extremely nice and enthusiastic about taking on the project. Now i understand fiberglass is not easy to work with, but what I got back from dependable was a hackjob. I didnt expect the one piece to line up perfectly but Steve assured me he was... view more going to slice up the engine bay and build a subframe to accommodate the one piece clip. Also he promised me the clip would come with louvers but no louvers were installed on my hood. his excuse was "Fiberwerx didnt feel like putting them on". The clip was bolted onto the stock locations and requires me to unscrew a few nuts and bolts before actually unlatching and removing the clip. Even before all this it took them 4 months to get my truck back. I never called more than twice a week just to check in on the progress and it was always the same story "ill call you back". But never got a call back. 4 months later i walked in and picked up my truck, I couldnt handle being a pedestrian anymore. a few weeks after i pick it up while on the freeway i feel a loud rattling on the drivers side tire so i pulled over. 2 of the studs had broken off, after they installed my tie rod no one seemed to have torqued down the lugs correctly. Now ive been trying to get ahold of them because steve had also said he was going to have my one piece painted but not i need to cough up 400 more dollars on top of the 500 left in our budget. I dont believe it costs 900 to paint a hood flat black. I gave up on the idea of having my hood painted and simply asked him if he could order me some louvers for the hood and the bedsides which only run around 200 for all of them combined, and if i can pick up my old hood and fenders from them and no response. Call after call, email after email, i feel swindled and robbed for a crappy job. I cant even call if a "Fabrication job" because my hood is held on with what looks to be brake line extenders. Does anyone have any advice on what i should do? Steve is a nice guy, its hard to be upset but this is ridiculous.

Fonzie88 / 5/9/2013