Universal City Nissan / West Los Angeles, California

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: West-Los-Angeles

Phone: (818) 769-8100

I don`t understand why some reviews are so negative. My recent experience went above and beyond any expectations I might have had. About a month ago, during my service visit I was informed that a particular part was worn out causing a leak and needed to be replaced FOR MY SAFETY. I was a little skeptical at first and asked if I could see the leak and part with my own eyes. My Service adviser made arrangements... view more with the Service Manger to allow me into the shop area and the technician lifted the car up so I could see what they were talking about. Everything was exactly as they were telling me. I was told it would take 3-days to order and get the part and complete the repair and that they would put me in a loan car at no cost to me while my car was with them. And that was exactly what they did... I love this dealership, employees are very helpful and sure will recommend.

Janserik1 / 6/14/2012

I went over the weekend here to see what I can find as I want to buy a new car. Robert R. a sales person came up to help me my first thought was ok here is another guy that is going to run me over to sell me a car just like the other 3 lots I went to. but this guy was very cool, he did not push me and gave me all the info I needed. Well I did need to get some money issues corrected and once I do I`m going back to se... view moree robert as I know he will get me the best deal he can for me. Robert thank you and I will see you soon. I went back and they told me that Rob was let go and the General manager Bill was very rude when I asked. Well I going elsewhere to get the customer service I expect.

SamR59 / 2/14/2012

I went over the weekend and talked to a Sales guy Robert R. he was very nice and did not push me to buy buy buy. he gave me all the info I needed and once I get my money together I`m going back to see Robert again as I know he will get me a great deal.

unclesam59 / 2/13/2012

I am 7 months pregnant and am on modified bedrest when we went to look at a car for my husband at your dealership in Universal City, CA this past weekend. When we asked where we can park close to the new cars, the salesmen instructed us to park on the street near the pre owned lot and told us that the new cars were there as well. He walked us almost 2 blocks in 90 degree weather and up the back of a 2 story ramp to ... view morewhat I realized was the rooftop inventory lot. That is when my contractions started. When I asked what was below us (knowing we were now above the dealership), he lied and said it was where they ""keep the trucks"". When we drove out to test drive, we clearly saw the the shaded free ""customer parking"" and the entrance to the dealership where the new cars were. I pointed this out to him and he replied that there was ""no more parking"" in the customer lot, despite the fact that it was clearly only half full. We drove the car and had him drop us off at our car because I could no longer walk. I proceeded to go home to lay down and debate on going to the hospital for hours because of preterm contractions. Your salesman put the health of both me and my unborn child at risk to snatch up a potential customer. I have never been so upset and disgusted.

AMK12345 / 7/25/2011

My Xterra kept on stopping today so I went to Universal City Nissan at about 2 PM. I was to replace catalytic converter. Estimate price is $1350. When I asked if I could have the old one, I could have it if I paid $140 to have the replaced catalytic converter because it has platinum on it. ""I could go and sell it and make money out of it, that`s why people steal that part."" I googled ""core law"" but could not... view more find anything resembling what my service rep, George, quoted me as the law.

Lucille A / 7/25/2011

sorry I wish I could be nice but after 8 hours to buy a car and then to have a dead battery and scratches on is a big joke. I have great credit and just wanted a basic black Altima. I will never go back not even for a free oil change in which they tried to give me

chrisjasmin43 / 8/32/2010

After waiting 3 months I finally got my Nissan Cube. Wow, what a fun car. I called for a quote and found a great price when I called Universal City Nissan. After some friendly negotiations ( not that sleezy car dealer stuff ) I was able to negotiate a good deal and walked out of there very satisfied. The staff was friendly and helpful and I didn`t have any problems. All-in-all it was a very positive experience. They ... view morewere flexible in the finance department and they didn`t try to sell me a kitchen sink. Persistent but not pushy. A good experience.

KarynStow / 6/2/2010

I bought my 350z at this dealership a couple of years ago and one of the things that impressed me the most was their service department. I had brought the car in according to the periodic check-ups and the staff has always been professional and courteous.
Their extended warranty program saved me a lot of moneyis was easy to join and I appreciated the shuttle service back and forth whenever I had minor repairs don... view moree. Those issues were diagnosed quickly and efficiently the free car wash was woth it too after I had brought it in all muddy

AdrianJohnson / 6/2/2010

Universal Nissan has an extremely good selection of new and used cars and I was happy when I found what I was looking for. It took a while to find a car that both my spouse and I could agree on, but the salesmen were happy to answer all of our questions. We were looking at a brand new dark blue Maxima, but then found something more in our price range: a 2009 Altima. I do have to say that the experience dealing with t... view morehe sales team, management team and Finance was good.

JasonMiles / 6/2/2010

Prior to purchasing our new Nissan Altima we did our homework by comparing various models on consumer reports, auto magazines, online reviews, etc. Then we went to several dealerships to make our best deal. Universal City Nissan exceeded our expectations by a mile. The sales process felt more like consulting and validating what we had researched. The negotiations felt honest and to the point and before we knew it we ... view morewere offered attractive financing and drove off the lot with a brand wen car. Overall it was a very positive experience.

FrankSands / 5/32/2010

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