Harry`s Auto Collision Center / West Los Angeles, California

Rating: ★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Body Shop Equipment & Supplies

Address: 1013 S La Brea Ave, West-Los-Angeles

Postal code: 90019

Phone: (323) 933-4600

I brought my car in for an estimate a week and a half ago and was informed that an estimate would only take a few days. Not only has NO ONE contacted the insurance company about the estimate, an agent calls me 11 days later and says that I need to bring my car in AGAIN to have pictures taken again. NOTHING had been done in 11 days and I`m still at square one. I left several voice messages and sent several emails and ... view moreno one contacted me about the status of the estimate. SUCH POOR customer service. Needless to say I will not be getting my car repaired by this shop.

dizzydd / 10/19/2012

Very unhappy with experience and lack of quality control. Staff was very rude not only to me but my AAA insurance adjuster too way to make a impression. Unfortunately my car was already in the process of getting repaired. Had to go back to body shop three times to point to poor quality of the repairs they attempted! Don`t waste your time.

TAShero / 6/31/2012

THIS PLACE IS A JOKE IF YOUR CAR IS A OLDER ONE YOU DON`T GET GOOD SERVICE.I HAD TO GO BACK TO THIS PLACE 10 TIMES AND STILL WASN`T SATISFIED WITH THE SERVICE I RECEIVED FROM THIS PLACE.I WAS REFERED BY MERCURY INS.I CALLED THEM AND TOLD THEM TO TAKE IT OFF THE LIST OF SHOP TO GO TO.I HAD THE WORST TIME AT HARRY`S.I STILL HAVE A PROBLEM WITH MY TRUCK.DON`T GO THERE.BE ADVISED IN ADVANCE,IT`S NOT WHERE YOU WANT TO GO.

DELLAX / 5/18/2012

This is a long review, but if I can save someone else frustration, then I did my job. This place is the worst auto body shop I have ever been to! I recently moved into the neighborhood and thought I would give them a try. What a BIG mistake! I was told the repair would take 4 days it is now 16 days later and the work is still not completed. And as a matter of fact, Harry`s is refusing to finish the work. I will... view more say there appears to have been a miscommunication, a lack of proper estimates sent to my insurance detailing all the necessary work, and an argument between my insurance agent and Rick, the General Manager from Harry`s, but I am suffering the consequences of Harry`s complete lack of professionalism. I responded to Rick`s and my agents crazy bantering back and forth by trying to calm the situation and just move on. Below is a copy of my email to the GM Rick and my agent. Keep in mind my agent had approved the final repairs before this email was sent to the GM of Harry`s: ""Bottom line my dissatisfaction is the lack of communication by Harry`s Auto and nothing more. It now appears the problem seems to be between my insurance and Harry`s and I am stuck in the middle as all of the approvals/etc are done between you two and are out of my control. I don`t need multiple emails back and forth. I just need the problem resolved. Rick, like I stated in my previous email, please call me once the parts have been received by Harry`s (it appears it has been approved already) and at that time you can attach them and remove the ink stain on the leather seat as well and we can then be done. How long does it usually take to receive the moldings?"" This was my response from the GM Rick: ""It is quite evident that you still have no conception of the fact that we only do what is written on the estimate by YOUR insurance company, which is exactly what we did. Good look in your future endeavors. Also, you are absolutely right, this is out of control and a giant waste of my time so please do not continue to e-mail as the will go un-answered. Please find another facility."" I asked to speak to the owner of the shop and Rick refused to let me speak to him or meet with him at the shop. He stated ""No one speaks to Harry, he doesn`t not speak to the customers. I am the only person you can speak to."" If I were Harry, I would re-evaluate having Rick as your GM and be more involved in your day-to-day operations. Lastly, they returned my car with black ink on the beige leather seat and Rick couldn`t care less. No apologies were given. Rick seems to think because Harry`s gave me $50 off my deductible and after 7 days of paying for a rental car out of my pocket they decided to give me a loaner car that I should be a happy customer. Bottom line is there is a complete lack of professionalism and big egos here. Rick believes because (his quote again:) ""We are a 38 year company and do the majority of our business on extremely high end automobiles"" that I should be okay with the treatment because apparently my Audi A4 is a piece of sh*t to him and isn`t an Aston Martin. Bottom line: Unless you like someone treating condescendingly then STAY FAR, FAR AWAY!!!!!!!!!

LA27 / 4/20/2012

Harry`s Auto Collision on S. La Brea is by far the best body shop I have ever done business with. I brought my Honda CR-V in with over $4,000 in damage. From the moment I walked in the door until I drove away a happy customer, this was a great experience. The customer service is phenomenal. Even if you`re not driving the latest, most expensive new car, Harry`s will make you feel like royalty. Plus, there`s... view more the convenience of having your auto insurance appraiser on the site AND easy courtesy car rental from Enterprise on the spot. I got daily status phone calls. Wow. In the past when I`ve dropped a battered accident-surviving car at a body shop, the thing disappeared and I heard nothing for weeks. I was in and out in 6 days -- during a holiday week! I`m a customer for LIFE. Harry`s has got to be the best body shop in L.A.

LR22 / 1/5/2012

I brought my BMW here, at the recommendation of Geico after it was sideswiped. They were expecting me and had a great waiting room with free beverages. Enterprise was on site and had a car delivered there for me to use. The service was quick (only 6 days for repair), and the job looks great. They called to update me on the progress twice. Definitely the best auto body experience I`ve ever had!

Groodles / 7/28/2010

I have had work on my car twice now here and can only say great things. All the staff are pros, and they remember your name. They won`t rip you or your insurance company off and you`ll always get an honest estimate. Turnaround time is good. Bonus points for the Entertprise car rental located on site. You are in and out of here in a hurry. What more can you want? Ask for Rafi, good guy.

weho333 / 5/14/2010

Hey people..there are two Harry`s on La Brea and they are not run by the same Harry!

Make sure your writing about the right one before you post your reviews.

The one on S. La Brea is the one in the picture on this page, and it is an upscale shop. The one on N. La Brea sits on a corner lot across from McDonalds.

rocker4life / 12/19/2009

Harry`s on La Brea came highly recommended to me by my auto dealer. I was in a minor auto accident needing my front fender replaced along with retouch paint job to the front side of my vehicle. Harry`s claims they are the exclusive auto body shop to all the high end dealers in town. At first glance, this shop blew me away with their high level of professionalism. The gentleman who managing my account wore a suit. ... view moreHe emailed me every day on the updates to my car and was very cordial. He reassured me my car was being well taken care of. On the day I was told my car was going to be ready, I stopped by to find my new fender hanging half off my car with all the bolts laying on the ground still waiting to be finished up. I gracefully waited in their state-of-the-art waiting room upstairs... complete with hardwood floors and comfy couches. After 45 minutes, I was told my car was ready only to find a large paint drip mark that had dried on my car. It was the most sloppy paint job I had EVER seen. My guy in the suit apologized and said to come back three days later and they will have it all fixed. I return on a Saturday morning...taking over an hour out of my day to drive to West Hollywood. My guy in a suit was now in what appeared to be a mechanic outfit telling me it was all retouched and ready to go. I went to look at my car, and the SAME paint drip mark was still there! They didn`t touch a THING! He wasn`t so nice this time and acted as if I was putting HIM out. He had the nerve to tell me, ""Come back sometime next week and we will fix it for you."" Did he forget I had already been back twice??? You can bet I will NEVER EVER EVER take my car back to Harry`s. If their claim is that they work with high end cars... I would be very afraid to take my high end vehicle to this shop. You can paint a pretty picture all you want with your fancy suits and emails. But, if you can`t deliver on what you promise, you are NO better then the shop down the street.

lamobina / 12/11/2009

I`m so sorry! I wrote the review about the wrong Harry`s: Below is the correct location where my work was done.

Harry`s Automotive & Collision
1154 N La Brea Ave
Los Angeles, CA 90038
Phone: (323) 463-9626

fflutterffly / 1/27/2009

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