Mountain View Tire & Service / Universal City, California

Rating: ★

Auto Repair & Service, Brake Repair, Tire Dealers

Address: 6750 San Fernando Rd, Universal-City

Postal code: 91201

Phone: (877) 872-0124

Home of the WOW experience!

Mountain View Tire and Service is an authorized Goodyear Tire dealer and full-service automotive repair provider. With dozens of locations in southern California, Mountain View Tire serves hundreds of people each day, seven days a week. The MVT staff focuses on delivering ?ˆ?the WOW experience?ˆ? to every customer, treating each person who walks through the door with respect; providing quick, professional service at a fair price; and doing whatever it takes to make each customer?ˆ™s visit as convenient, stress-free and enjoyable as possible. That Mountain View Tire commitment to consistent excellence has lead to a legion of loyal, satisfied customers. Mountain View Tire also has been certified female-friendly by AskPatty.com. That means that MVT team members have undergone special training to better serve the needs of female customers.

Reviews:

stear clear pun intended

I just moved to the Glendale area and got a nail in my tire. In my Valpak was a coupon for a free tire plug at Mountian View Goodyear. I was like ""what are the odds?!?!"" Well my wife called for an appointment and they said come on down now no one was there. Should have tipped us off right then that no one was there. We presented our coupon to the counter guy, went out and look at the tire and said it was most ... view morelikely too far down...? seriously as if it was a stake in a vampires chest. Anyone who knows anything about a tire, knows, a 1/2 inch screw in the middle of the tread is easily plugged.

They refused to plug the tire and honor the coupon but did offer to sell us a new tire (the tire is 2 months old!)

Against better judgement (and for a sake of time) we decided to get an oil change while we were there before we left for vacation. 45 minutes later the guy comes back and gives us the old, ""your air filter, belts, brakes, and tires all need replacing."" The equivelant of going to the rite aid to pick up tylenol and the clerk telling you that you have 3 days to live. unbelievable.

We gladly thanked them for the once over but we`ll stick with the oil change for today.

Aparently the guy must have got repermanded for not ""pitching us well enough on the upsell"" so we got the closer to come in and hit us up again for tires. We were there for over an hour in what seemed like a time share sales pitch! Finally I literally had to scream to get the guy to listen, ""please ring us up for the sake of everything holy!""

As for our coupon, they said nope. I asked if another shop plugs our tire, can i get reimbursed, nope. So their ""free tire plug"" coupon is just a scam to get someone in to pitch them on tires.

On a side note, their district manager was there holding a meeting, which might have why the local mgr was so hell bent on upselling us something! The DM had the nerve to sit there with his office door wide open telling the ""team"" that they needed to order 60% Nappa parts so that Napa will up their sponsorship from $250,000 to $1mil. When the poor guy said well, the Napa rep is a jerk and they are more expensive, the DM tells him ""do you best."" The employee asked, that they are more expensive and he was told we jack up the price to the stores but we really dont pay that amount internally. It was pretty comical and all in all summed up a pretty shady business.

Sorry for the long verbage, Oh and they didn`t ring up my coupon for the oil change (and certianly didn`t honor the free plug). Oil change $112. Parts $90 (hopefully for the sake of the District Manager they used a filter from NAPA)

if anyone runs into a oil change place on the east side of the valley that are NOT a bunch of crooks, please let me know

kphins / 12/22/2011