Miller Nissan of Van Nuys / Tarzana, California

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 5425 Van Nuys Blvd., Tarzana

Postal code: 91401

Phone: (877) 227-7753

Reviews:

MILLER NISSAN. 5425 Van Nuys Blvd, CA 91401 - terrible service. I do not recommend this service center. I made the appointment on 1/19/2013 at 8:30. for 30,000 Mile Factory Minimum Requirement Service. My car - Nissan Versa cvt 2009. I was at the service at 8:50. There were a lot of cars. Only at 9:00 adviser approached me. Adviser said the service will cost $ 419. Although online price for the same service is $ 3... view more19. Advisor (Christina Comingore) explained that the car is with cvt transmission and service of this car is more expensive. I was not satisfied with this explanation and I asked to call the manager. The manager came and explained that for nissan versa service costs $ 299 (30,000 Mile Factory Minimum Requirement Service), and the rest is extra options and they are not required. At 9.30pm: - I agreed to the service for $ 299. Adviser said the car will be ready in 4 hours. (9.30am + 4:00 = 1.30pm). At 2.30pm I went back to the service center to pick up the car. The car was not ready. Adviser said the car in the car wash and it will be ready in 45 minutes. (2.30pm + 45 min = 3.15pm). At 3.50pm I went back again to pick up the car. The car was not ready. adviser said the car in the car wash, will be ready in 5-10 minutes. .... . . ... The result: the car was returned to me only 4:20 pm. And it was dirty! It was washed but washed very badly. I was so angry. I took the keys and left.On my way home I had to stop to wipe the glass windows, because i could hardly see the road.Before they washed it my car windows were much more cleaner. I do not recommend this service center. ps a couple of months before there was a different story with the same Miller Nissan Service Center. My wife came from the service after an oil change. I met her on the street. when she arrived, I noticed that the headlight didnt work. Miller Nissan Service Center was already closed.I had to replace the bulb myself. I would not be surprised if something might happen after their service on the road. I do not recommend this service center.

vadim.begun / 1/24/2013

vadim.begun / 1/23/2013

***PLEASE READ MY REVIEW....& ...

***PLEASE READ MY REVIEW....& SAVE YOURSELF THE NIGHTMARE!!!....I took my car here to Miller Nissan Van Nuys for a power window on the driver side that would not roll up or down correctly. I just wanted an estimate but the service "advisor" told me that they would have to tear the door apart first to see what was the real problem. I suspected a bad window motor so I let them do their business. He calls ... view moreme an hour later telling me that they`re gonna have to replace the window motor and regulator because they are shot....and I am already $$$ into it because of the labor done so far in removing the panels of the door. I reluctantly agreed for them to go ahead with the rest of the repair because the forecast called for heavy continuous rain for several days ahead. Hours later, advisor calls and tells me my car is ready and I go to pick it up. He had a weird "guilty" look on his face and told me that while they were fixing my window motor, they accidently put a scratch on my window tint!!!...I was NOT happy!! with what went down and he offered to have the tint re-done at their tint place down the street. I instead, took it my original tint place to have it re-done because I wasn`t confident that they could match the original tint and i would have Miller Nissan flip for the bill. BUT BEFORE I could even do that, the next day, I noticed 3 DENTS on the lower part of my driver side door coming from the INSIDE!!!!.... meaning the metal was PUNCHED through the door from the inside of the door and the paint was completely chipped off on the outside..... not a scratch... DENTS!!!!... so whoever was the idiot "technician" that worked on my car, for some insane reason...decides to punch through the metal of the door with some sharp object!!!!....WHAT THE F*CK?????!!!!!.... the service director comes out and I raise hell... the kicker is...they WASHED my car and gave it back to me....without saying ONE word about the dents!!!!.... like nothing had happened and that I would not notice!!.... I told the service director that they are the most DISHONEST garage/dealership!!...washing my car, giving it back to me and not saying one goddamn word!!!. He says the the action of one tech guy should not reflect on the whole of Miller NIssan...really???... these are the people that you`re hiring to fix people`s cars???...thats YOUR team back there!!! .... so i came in with a perfectly good door, now there is a scratch in the tint and DENTS on the metal of the car!!!!....they offered to have it fixed but NEVER again will I come back to Miller Nissan for any kind of service because you`ll be ripped off from high prices AND you will have UNQUALIFIED, SHADY "tech" and "advisors" totally WRECKING the condition of your car!!!!....these guys are the WORST.... STAY AWAY!!!!...if i can give NEGATIVE 5 stars, i would!!.... pardon my French but... F*CK MILLER NISSAN, VAN NUYS!!!!

Jaaayd / 12/10/2012

Everything was great... Kendra...

Everything was great... Kendra is an outstanding employee!

ianwang222 / 9/30/2012

I always receive excellent ser...

I always receive excellent service at Miller Nissan. Eric is an excellent Service Consultant. Thanks.

kylebaker / 9/13/2012

My car was fixed just perfect ...

My car was fixed just perfect and I couldn`t express my thanks to the staff... especially to Mr. Johnson for his assistance and support and his treatment to his staff is always excellent.

nine9degrees / 8/28/2012

everything was great from the ...

everything was great from the beginning till the end got my car serviced... finished on time and got it washed. Thank you Julio Rosales and Miller Nissan for this great experience.

samspamlam77 / 7/4/2012