Mercedes-Benz of Foothill Ranch / Silverado, California

Rating: ★★★★★

1 years in Business

New Car Dealers, Used Car Dealers

Address: 81 Auto Center Drive, Silverado

Postal code: 92610

Phone: (949) 328-8800

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Categories:

New Car Dealers, Used Car Dealers

Open hours:

M-F 8am-9pm, Sat 9am-7pm, Sun 10am-7pm. Service M-F 7am-6pm.

Brands:

Mercedes Benz

Reviews:

If you want good customer service... go somewhere else!

PRELUDE On May 2nd, I received a call from Ed Ismail who was wanting my business. I told him I wasn`t in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dope, I opted to give this dealership my business. ACT I I got to the dealership about 7:30 PM on the 9th, and it was obvious that I was Ed Ismail`s last deal of the day. And of course, that is wh... view moreen the rather POOR, aka complete crap, customer service began. Since Ed Ismail, the a$$, thought I was Asian (I`m African American with an Asian last name), he was EXTREMELY put off when I walked into his office with my biracial son. He was NO LONGER happy to see me, and he rushed about barely answering any of my questions about the vehicle I was interested in. Did I mention that HE was the one begging for MY business?!?!? Yes, I believe I did. ACT II Why, pray tell, did I have to call the dealership the NEXT DAY (that would be Thursday, May 10 approximately 13 hours after taken ownership) to inform them that said stellar-ly checked vehicle was now OVERHEATING and INOPERABLE?!?!? Ed Ismail, the a$$`s response????... ""How do you know???"" I guess I fell harder off that frickin` turnip truck, that morning, then I had realized AND misplaced my DUNCE cap! Let`s break it down, shall we? The water gauge was on H (that`s HOT for those of you also being deemed complete morons), the WARNING chime was going off incessantly, and wait for it... there was smoke coming out of the hood. Yeah, I`M the idiot! At any rate, back to the dealership, still being treated like the ""lowest"" species on the planet, and things are being worked out to get me into a loaner. NOTE... New car: full tank/regular octane/good gas mileage. Loaner vehicle: 1/4 tank... PREMIUM octane... so-so gas mileage. Oh, but IT`S a Mercedes Benz! (I should feel SO privileged!) ACT III Since Ed Ismail, the a$$, has not called to update me on the car, I called him on May 12 since this is the bring-the-loaner-car-back-to-us expiration date. How overjoyed I was when the lovely receptionist informed me that the service department wasn`t opened on the weekend! I truly was dancin` a happy jig! Every time I phoned Ed Ismail, the a$$, to see what the deal was with my car, and I was told, ""I`ll call you right back!"" I really must not have ANY concept of time because ""right back"" on Planet Dunceville does not mean that the customer has to phone the dealership THREE TIMES, practically every 2 hours, to get a response on a car that should have NEVER been returned to a dealership 13 HOURS later!!! ACT IV I finally get Ed Ismail, the a$$, on the line to give me an actual answer to the query I`ve posed thrice. During said ""conversation"" (said loosely since there`s no talking to Ed Ismail, the a$$), I mentioned that I wanted to be compensated for the gas I had to put in this vehicle! After all, I AM the one who has been inconvenienced by this SHADY deal! Would you like to know what Ed Ismail, the a$$, said to me??? Of course, you would! He said, ""Well, you were going to use that gas anyway driving around."" O... M... G! Does this man have NO filter?!?!?!? In my pea sized brain, I`m pretty sure that a full Tank is not the same as a 1/4 tank, but then again, I`M the idiot! ACT V I STILL don`t have my car, and the bottom line is this... I would NEVER, EVER, NEVER, EVER, NEVER recommend that anyone do business with this dealership for one simple reason... ED ISMAIL, THE A$$! Take your business somewhere else. Particularly, if you`re a person of color! (Just sayin`!)

AD2012 / 5/13/2012

BRAND SPANKING NEW!

BRAND SPANKING NEW!I guess this facility has only been open for a few months now.Its pretty small, but extremely personable.Because of the recent downpour of rain, my car got flooded in the middle of the street, so I called my service advisor and asked if I could get it towed to his facility. He then told me that instead of towing it to MB of Laguna Niguel, where I usually go to, he was relocated in Foothill Ranch. T... view morehis worked out perfectly for me because its closer to my home.As you can imagine, I was DEVASTATED when my car wouldn`t start.. I was not only upset, I was in shock. I felt like I was in the middle of a nightmare: getting flooded in the middle of the street, waiting in the rain soaking wet for AAA.. I didn`t think anything would go right.As I approached the dealership, my service advisor (Chris Erickson) was already right there waiting for me. He was nothing but helpful, and so were the rest of his colleagues. Right away he got my car into the shop, got it looked at, and reassured me that everything would be okay.After only an hour or so there, we had everything pretty much figured out. He called my insurance, gave me a loaner car, and he told me he would call me in the morning with the rest of the information.By far the best service ever!I am so impressed, I`ve never seen a staff go so up and beyond! THANK YOU! SEE YOU SOON!

calandrabovia / 8/4/2011

Free Car Wash forever

On Saturday my husband and I went out to lunch and decided to stop at this dealership on our way home. We weren`t even really thinking about purchasing a car but we thought we would stop and look. Well, as it turns out we ended up purchasing a CPO ML350 and it was seriously the BEST experience I have ever had at a car dealership...and we have had numerous experiences. Our Sales person Simon Najafinia was AWESOME! He ... view morewas super knowledgeable about all Mercedes models, very professional, and really nice. He wasn`t pushy at all and he really tried to move the process along as fast as he could. Our Finance guy, Oz was very professional as well and really helped us get the best possible deal. We got the amount of $ we were expecting on our trade in, a really low interest rate, & gap & permashield for almost nothing. I`ve had my car for 2 days now and I love it. I had looked at this model before at Carmax and the quality was not the same at all. If you are planning on purchasing a used Mercedes it is in your best interest to purchase one that is CPO and is from an authorized dealer- My car looks brand new. Bottom line, we had a great experience here at the Foothill Ranch store and Simon was wonderful enjoy it so much we went back the very next day and purchased a car for my husband....seriously!... Oh yeah, and as an extra bonus they will wash your car for free every Saturday, forever.

Lisa34673 / 7/32/2011

devotion to customer satisfaction!

Because of issues (i.e. damage, not able to identify issues/repairs needed) I have experienced with other Mercedes Benz service centers, I decided to do some research online as to the quality of different Mercedes locations for my next service visit. Mercedes-Benz of Foothill Ranch received the best service reviews out of the other two centers (i.e. Riverside, Laguna Niguel) that were closest to me, and also offered ... view morebetter rates (almost 50% off) from what other centers quoted. Mercedes-Benz of Foothill Ranch was able to re-create and correct an issue that no other Mercedes dealership was able to identify for the past three years. As a Mercedes owner, I had anxiety that the issue would eventually be found after my car was out of warranty, which ended up being the case. Chris Erickson offered to test drive my car to see if he could personally re-create and identify the issue, which he was able to do. This occurred at the end of the business day, where he could have simply chosen to check out for the day. Instead he took the time to do one last thorough check himself and found the issue. Also, after confirming that other dealerships were not able to identify or correct this issue while my car was under warranty, Chris provided a good faith warranty to cover the repair that was 3 years over due, saving me $600. Chris went over and beyond, exceeded my expectations, and renewed my faith in the level of quality and attention to detail Mercedes prides itself on. I wanted to post this review to encourage other Mercedes customers to take their car to Foothill Ranch for their service needs. You will not be disappointed! Thanks again Chris for your devotion to customer satisfaction!

pamelamccarthym / 7/25/2011

got my car

got my car, they made it easy, simple as that. Done.

leorapacitti / 7/14/2011

had an excellent salesperson

I purchased and serviced my mercedes there. I had an excellent salesperson who worked with me to get the mercedes for the price I wanted. I love the car, its beautiful. Then, I could not drive the car home, so they had a porter deliever it to my home. What amazing service, I was astonished. My husband needed to sign the paperwork and the salesperson came to my home to have the paperwork signed. I was blown aw... view moreay at how accommodating they were. Then, I needed some servicing and the service manager and service advisors were amazing. They gave me details of the work needed and then gave me an amazing loaner mercedes while they worked on mine. The loaner was from Enterprise on-site. I was treated like royalty. I was amazed at their service and courtesy. I will have both of my mercedes service there and next time I want to buy another mercedes, I will go to foothill. The salespeople and service advisors are down to earth and friendly. By far, the best experience I have ever had at a car dealership. Love them. I will use them to wash my cars on Saturday too for FREE!!!! Gotta love that. Who needs Fletcher Jones.

HCCA / 7/12/2011

definitely recommend this dealership

I first went to Fletcher Jones Mercedes Benz, which was closer to my home, and had a horrible experience. It was a totally different experience at Mercedes-Benz of Foothill Ranch. My salesman, Moe, was very professional and pleasant to deal with. The buying process was quick and easy, and the financing guy, Eddie, was straight forward and very efficient. I would definitely recommend this dealership to anybody interes... view moreted in purchasing a Mercedes.

edrisweldin / 7/8/2011

THANKS SARV!!!!

LOVE MY NEW CAR I would like to Thank ""SARV MATTS"". This dealership may be in the middle of nowhere, but it is well worth the trip. Instead of spending money on the exterior and image like Fletcher Jones. They make up for it with customer service. Everyone is down to earth and tries to find what you want. I told Sarv what kind of Car i wanted, and she took me out to the back lot to see what they had. It was m... view morey fault to wanted such a specific car with certain features. But SARV went out of her to way to find the car I wanted. At the End I offer a very reasonable price for the car and she asked the manager 1 time and he gave her the OK. Check out this dealership you will not regret it. THANKS SARV!!!!

shelaworkings / 6/31/2011

They are the best

We took our C320 to Chris over here. This guy is what Service is all about. He got us a real mercedes as a loaner (not a kia rio), he was intelligent. He was courtious, He was professional. Makes you feel comfortable about your experience. They are the best MB Service center in OC..#1 .Thanks Chris for taking care of Kellys car!!

rebecca b / 6/29/2011

always returns my calls

Simon in sales was awesome! Very friendly, always returns my calls & texts, and wasn`t pushy! Finance really went out of their way too!

addydillard / 6/27/2011