Tate Family Complete Auto Repair / Saratoga, California

Rating: ★★★

Auto Repair & Service, Brake Repair, Tire Dealers

Address: 477 S Market St, Saratoga

Postal code: 95113

Phone: (408) 293-8915

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Reviews:

Honest, good quality, courteous staff, great service

My car overheated and my regular service
garage wouldn`t take it until the following
week. This is a commute car which made immediate repair imperative. A friend had recommended Tate Family Auto to me before, so I gave them a call. Without hesitation, they sent someone to pick up my car, even though I live over 15 miles North of San Jose. They quickly diagnosed the causes and clearly explained to me what ... view moreneeded to be fixed.
They even delivered my car to another place that was most convenient to me.

oceanwaves2000 / 2/3/2011

Tate Auto: Honest trustworthy folks

They saved me lots of money by telling me what I really needed. I had gone to the dealership who told me I needed all these expensive things done but Tate Auto steered me right and only did what was needed instead of ""looking for business"" and taking advantage of me. About that Andrew Shotland aka ""Flat Tire"" sham: Shotland is an SEO in the worst economy since WWII. SEOs are well known to be hucksters and even... view more more so in this desparate economy. One tactic they use to drum up business is to ""bash"" a business then offer to sell them a solution, kinda like someone who gives you a virus then offers the virus software a day after. I guess people are desparate to make a dishonest buck.

Linda9 / 10/26/2010

EXCELLENT! Don`t listen to ""Flat Tire Guy"" & his friends

I have received service directly from the owner for almost 10 years. I have NEVER had a bad experience with him or with the quality of service at ""Tate Auto."" The owner is ALWAYS helpful, he goes out of his way to get the job done at a fair price, and his work is of high quality. What I appreciate the most is that I can trust ""Tate Auto Care."" I don`t have to worry about whether or not they are trying to make... view more an extra buck off of me. And they will tell me the truth about what really needs to be fixed. What I don`t appreciate is the ""Flat Tire Guy"" who wrote a bad review and then got all of his friends to write reviews for him, even though they probably don`t even know where ""Tate Auto"" is located. It`s ok to write ""bad"" reviews. Not every business is perfect. And ""Tate Auto is not perfect. But to get your friends to write reviews for you?! Come on! I have a feeling there is more to the story than what ""Flat Tire Man"" is telling us. Especially since I have known the owner and their service for almost 10 years. Don`t make your decision about ""Tate Auto"" based only upon one ""flat tire.""

FrankoB / 6/2/2010

Tate Family Auto is Excellent

Tate Family Auto is an excellent full service auto repair shop. I have been a loyal customer for about 1.5 years. I have taken my Acura in for service several times and have always had a 100% positive experience. I work in downtown San Jose and Tate Family Auto is a perfect choice as it is in walking distance and most times repairs can be done during the day while I work.

Tate Family Auto has completed many... view more repairs on my Acura, including replacing the alternator, performing brake service, and fixing various electrical problems. They always do an excellent job for a very reasonable price and are often available to provide service quickly without a long wait. The service technician I have mainly dealt with is Eddie, who has always been very friendly, very attentive, spends time to explain everything clearly, and always goes to great lengths to ensure complete customer satisfaction.

I wrote this review partly in response to the reviews below, which completely contradict my personal experiences with Tate Family Auto.

Do you notice how they are all dated on or about 8/16/09? Clearly they are the work of one disgruntled person who either logged in as several people or had friends impersonate customers for the purpose of wrongfully defaming Tate Family Auto. It is very sad to see this website misued in this way by some wayward individual who has an axe to grind.

I highly recommend Tate Family Auto and predict you will be very happy with the service they provide and will have a very good experience with them as a customer, just like I always have. Tate Family Auto is my favorite auto shop and I will continue taking my Acura to them in the future as service is needed.

ms1001 / 4/23/2010

Atrocious Customer Service

I was riding with a friend of mine to the airport when his car got a flat tire. Obviously in need of help, we pulled into the driveway and asked if they could help us with a tire inflater. The guy there said they were closed. Fine, we`ll do our best on our own to change the tire & put on the spare. Then, five minutes later, after we had jacked the car up and were about to remove the flat, the guy came out again... view more and demanded that we move our car because he had customers coming in...when just 5 minutes earlier he had said he was closed. His tone went beyond a lack of compassion into something truly malicious. Funny thing is, if he had helped us in the first place, we would have been out of there in no time.

davidmihm / 8/16/2009

Character is how you treat people who can do nothing for you

Here`s a business who had a chance to do something for someone in need and instead chose to treat a potential customer rudely. See Karma : Wikipedia

Hubmstr / 8/16/2009

Not so good

Friends don`t let friends go to bad auto mechanics. My friend had a bad experience at Tate`s. Dynamic Auto sounds much more helpful and reliable, they are just down the street.

kathyL / 8/14/2009

Rude Employees

My car got a flat right in front of Tate`s. They were closed so I pulled into the driveway to get out of the busy street and change the tire. Then a guy came out of the garage and yelled at me to get out of the driveway. If he had asked me politely I wouldn`t have minded so much - it`s his driveway afterall - but his angry attitude was really uncalled for and he`s a frigging car repair shop and I had a flat. Ho... view morew much of an imposition was it for him to wait five minutes for me to change the tire instead of forcing me to drive on the wheel and potentially damage the car? Would you patronize a doctor if you had a broken arm and he told you to get the hell out of his office?

andrewsho / 8/13/2009