Ball Honda / San Diego, California

Rating: ★★

15 years in Business

New Car Dealers, Automobile Leasing

Address: 2115 National City Blvd, San-Diego

Postal code: 91950

Phone: (619) 474-6431

Dealers Helping Dealers!

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

New Car Dealers, Automobile Leasing

Payment:

discover, master card, visa

Open hours:

No info

Brands:

Honda

Reviews:

Go somewhere else!

If zero stars were available I would have chosen that option. I need service on my 2011 Odyssey so I called Ball. (I purchased the car out of state so I can`t comment on sales.) The first person I spoke to transfered me because he was ""going on vacation tomorrow"". HUH? The 2nd transfered me because...well, I have no idea, but told me she would inform the next person (Abraham) of the issue. The 3rd person had ... view moreNO idea why I was calling once we started talking. None of the info I gave #2 was transfered. I take that back. She told him the issue was somethng completely different than what I actually explained to her. At that point I decided to just call another dealership because clearly customer service is not the service departments strong point. I prefer to drive farther to get someone who actually cares.

dana01 / 8/30/2011

10 Years of amazing service!

I have been going to Ball HOnda for the past 10 years and have discovered year after year that their entire staff is dedicated to superb customer service. From the buying process to servicing my cars- they exceed my expectations everytime! I may be able to find slightly lower prices online- but I know it`s worth a little extra money to be taken care of so well. Rich Reinebach in Sales always makes sure that I am comf... view moreortable with the price of my car (no pressure ever!)and Dave Harlan in Service is straight with me when it comes to maintenance. I recommend my friends and family to Ball everytime.

Rebeccaz / 2/29/2011

worst customer service in san diego

I bought a 07 civic for my gfriend, soon as i bought it started having problems, visors would keep craking, and couldnt bring them back up. I told them it was a factory defect, and had them replaced, after 30k miles was up, they said it wasnt their problem anymore, and wanted to charge me, told them the car had defective visors. when reached 60 k miles the car overheated on freeway, took it in and told them that was... view morent normal, basically told me tough luck, and had to buy more antifreeze. Later after few weeks all the coolant had leaked out again. I took the car to a independent mechanic, told me car was defective and had a crack on the short block, and to take to dealer because it was a factory defect. Service person basically told me tough luck, and was out of warranty, and would have to pay to have it fixed, had other mechanic welshort block crack. Later had later stating 07 civic recall, because of such problem. the place is a nightmare if you want to have any service done. Went to talk with sevice director, and service person ed gorman informs me he is not in, even though he knew he was, and waited for half hour, no doubt hoping i would go away. THEY ARE GREAT WHEN you ARE BUYING A CAR, but once they sell you one they treat people like dirt, if have a complaint, and these is from a customer who has bought more than one car from them. Go to lemon grove honda, much friendlier service

silicone / 10/11/2010

I will not come back

A salesman got me into buying a Civic from them, they were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 20K miles later my engine started to surge and hesitates.. I know how engine works and have a service manual myself, I asked them to take a look at it and specifically check the sensors (Oxygen) and timing belt since I... view more hade the belt replaced recently. I even told them I`m willing to spend money just to have it fixed. They said nothing is wrong and it`s working normal. I did my own research and had all the other things that may cause the problem fixed first (cheaper first).. my last on the list are O2 sensors and timing belt since they cost more.. +5K miles later my check engine light went on and I WAS CORRECT! It was the O2 sensor!! I was very disappointed because if they did test my sensors (which I told them) for continuity and resistance, I could have replaced it first and save me some money! But I was wrong in trusting them and looked the other way because the dealer says they are fine! Now, the best part.. I called Parts Department to check availability and pricing for O2 sensor, they quoted me for $330, I asked them why is it expensive because Honda at Lemon Grove is offering it for $223 dollars, the guy just said Ah!, we`re different company"", and hung up! Didn`t even bother to see if I could get a discount!... I`m fixing my car by myself because they can not fix it in the first place, and now I get this treatment?...Fine then.. I`m almost done paying off my car.. my next buy would be a Honda Accord and it will be from Honda at Lemon Grove! (I`ve seen a lot of good reviews on them)... never will I come back to Ball Honda...

raldz / 7/15/2010

Do sales with Kevin and Tony at Ball Honda in National City

I walked into Ball Honda with my husband and test drove the Honda Civic Hybrid Memorial Day Weekend 2010. Tony & Kevin were the guys that sold the car to us that day. Not pushy. Totally patient. Willing to work with us--especially in this economy. I would definitely recommend doing business with Tony & Kevin. Do your research before you go and they will work with you. Also, if you have any concerns or comments, they... view more will go ABOVE AND BEYOND for you. They absolutely took care of me. I did interact with some other employees there but I`m sticking with these two guys overall. Deal with Tony and Kevin, you`ll see why.

boylekristen / 6/3/2010