Surf City Nissan / Rossmoor, California

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 17331 Beach Blvd, Rossmoor

Postal code: 92647

Phone: (714) 500-6000

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, as well as auto repair services, oil changes, brakes, batteries, tires and state-required inspections.

Reviews:

HORRIBLE SERVICE

I purchased the vehicle from Surf City Nissan/HB Nissan12/27/10. I purchased the extended warranties from them as well. I had problems from day one. The break would squeak and they told me they checked it out and there was no problem, drive it for a while and if the problem continues bring it back and we will throw in a free oil change. I said it is not right but I purchased the vehicle any ways and asked them if the... view morere was any problems servicing a VW at Nissan dealer and they said no problem if we cannot fix it we will take down the street to the VW dealership to repair it. I thought great they will take care of me. My mistake I took the vehicle back in March to do the oil change and have them look at the breaks again because the problem is still ongoing, they did not want to honor the free oil change and still said there was no problem with the breaks. I had to argue with them to cover the oil change which they ended up covering. Then 2 weeks latter a check engine light comes on, again we schedule a service with Nissan and they informed us that we do not have the tools to read the error and for us to take it down to VW. I schedule a time to go to VW and diagnose the problem and inform us the breaks are almost gone and in need of changing. Another lie from HB Nissan/ Surf city Nissan. To fix the check engine light problem which Nissan Warranty does not want to cover ,will cost 400 dollars. My deductible is 100 dollars. I think it is reasonable from them to cover the300.

jrb313 / 5/28/2011

Terrible business practices

Terrible sales and customer service practices. They have made false promises but do not deliver after the sale is over. I purchases a Nissan Murano from them. They got me in the door by quoting an ultra low price. When I got there, they said it was a mistake and gave me a higher price, but said they`d make it up w/ other things (free cargo nets, 2 free oil changes anywhere, etc). After the salesperson (Sam Anderso... view moren) said he sent the next day, it ended up taking 2 months and multiple calls and emails to the manager to get them. Now that I`ve hit 4k miles and want my oil change, they are reneging on that as well (despite the fact I have an email from them saying they`d pay for it anywhere). Below is the back and forth responses from them through the Better Business Bureau where they basically have given me a big F-You (btw, BBB has been the only way to even get that as they refuse to return any phone calls or emails). In the end, beware as these are horrible people and a systematically corrupt place. Complaint Summary Ever since sale, have been very unresponsive to follow-ups (e.g. promised cargo nets, 2 free oil changes) and unpleasant to work with. Resolution Sought Provide me with the 2 free oil changes as they had promised upon sale of vehicle. I would like them to honor this oil change at a different Nissan service center than theirs (they said it was fully transferable). In general, would like to have emails and phone calls returned (sales person Sam Andreson, head of sales Fred Anguila, and manager Larry Smith have all been equally unhelpful and at times rude). Company`s Response Company`s Initial Response - Posted 11/02/2010 surf city has honored eveything promised to Mr.Chan. Nothing seems to be exceptable at all to him. Mr. Chan was offered 2 oil changes at our dealership. We can honor them at another dealer. He his more than welcome to bring his car here.If the price was too high he didn`t have to buy the car. We thank Mr.Chan for his business and wish him the best. Initial Response Summary surf city has honored eveything promised to Mr.Chan. Nothing seems to be exceptable at all to him. Consumer`s Rebuttal Consumer`s Rebuttal - Posted 11/07/2010 If Surf City honors 2 oil changes at a dealership of our choosing, as indicated in this response (""We can honor them at another dealer""), and indicated in an email we have from time of purchase, then I would be satisfied on this request. However, when I last spoke to dealership (JP), he emphatically told me he would not honor at another dealership. For record, our standards are not extraordinary. We`ve simply requested a response from our salesperson (has not responded to emails or calls for 3+ months), and living up to promises (e.g., oil changes honored anywhere, timely delivery of cargo nets and car manual, resolution to issues with our entertainment system). None of those things have been solved timely (we`ve been trying to get an oil change for 3 weeks now) and getting a response is like pulling teeth. We have records of email after email we`ve sent without response as well as initial emails of what are now empty and false promises. We challenge them to produce any records of responding promptly or good customer service! Regardless of this outcome, we will review on blogs to warn others of this business` poor practices and work to have them removed from Amex auto prog Company`s Final Response Company`s Final Response - Posted 11/10/2010 Thank you for your kind words! We have done everthing possible to help Mr.Chan nothning seem to be good enough! We wish him the best and hope he has many happy nissan miles! we will honor the oil changes here at surf city nissan. thank you surf city nissan

edbutters / 11/16/2010

best car buying experience

I bought my car through the Ineternet department from Chad. I had recieved several quotes from other dealers over a few days. I went to Connel Nissan who had the lowest price, but when I got there everything changed. I ended up a Surf City Nissan and what they promissed was what they delivered. I was in and out of there in a little over an hour with a beautifu new Altima coupe at a great price. They also saved me 3% ... view morein interest. Would highly recomend to anyone looking for a Nissan.

mhall3435 / 11/12/2009