Touch Of Class Auto Care / Rancho Santa Fe, California

Rating: ★★

Auto Repair & Service, Car Wash, Automobile Detailing

Address: 14713 Pomerado Rd, Rancho-Santa-Fe

Postal code: 92064

Phone: (858) 486-9880

Give your car prestigious service at a fraction of the dealership

Your Canoga Park NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

I dropped off my car at the oil change garage and left it to have the oil changed and car washed. When I returned I paid for the car and went out to retrieve the car. I got in the car and was preparing to drive away when I notice that in the back seat behind the driver was the door to the gas cap/tank. I got out of the car and called over one of the workers who didn`t understand what I was telling him (did not speak ... view moreEnglish). I called over one of the managers who was walking across the lot and told him what happened. His ANGRY response was for me to not yell at him (we were standing at the opening to the car wash and it was loud). I tried to explain that I was not upset with the fact that door had blown off but not happy with the fact that I was not alerted to it and would be allowed to just drive off! He tells me that it didn`t happen from the car wash that it came in broken "just check the cameras". Which I explained that it was not the case and if it was sitting in the back seat the whole time how was the door soaking wet. He spoke to one of the workers at that point and looked at the door. He then said that one of the workers had blown the door off and was scared and nervous and didn`t say anything and that he would instruct all other employees in the future to alert management. He said it was fixable and called a guy over who worked on it for about 15 minutes. Another manager arrived (Bashar) and him and I determined that it was not fixable. I was given a business card and told to email the "corporate office" and you would take care of the situation. I was not given a contact phone number only and card with a Gmail. I have been coming to you for the last 7 years! I currently bring my 3 cars to them for everything from oil changes to servicing to car washes and details. I have referred several friends and to them but yet I am still treated this way. I will never go back to them again. The managers were more worried about me not raising my voice than helping me fix my car. The only response I have gotten to 3 emails has been another claim that the car came in loose or broken and it wasn`t there fault but they offered to give me $100.00 of FREE CAR WASHES! Really??? You break my car with your car wash and your solution is to offer me more washes????

DavidB1966 / 7/13/2013

Touch of Class has no class....or quality!!

These guys are scum of the earth. Ordered their top-of-the-line car wash. Said it would take 45 min. to an hour and they would call me, so I waited, and waited, and waited. After an hour and 15 minutes, I went looking for my car and it had been sitting in the parking lot. I had to jump in and leave right away since I was late for dinner date. First thing I noticed was the crappy job on the windows. Then on the wa... view morey to dinner noticed my cup holder lid was broken. So I took it back the next day where the clown manager said I should have brought it up before I left.....that I probably broke it. I said I didn`t have time since they took so long. I asked him to look at it and he refused. I asked for management and he would only give me an email address (no phone) to their HR. At that time he told me to get off their property or he`d call the police. (yes, I raised my voice) So I write corp and they said they would look into it. Nothing. I write again two weeks later and they finally get back to me and ask me to take it back to the same clown that refused to look at it and threatened to call the police to have him look at it. I told them to screw themselves. These guys suck in every way. Crappy job for a $55 wash, crappy (or non-existent) customer service, and they can`t even wash a car without busting it up. Avoid these morons like the plague!!!!!!!!

SDrider / 9/11/2011

BEST CAR WASH IN TOWN!!!

By far, this is the best car wash in the city of Poway! They have excellent service as well as great customer skills. I pulled up wanting to deep clean my wife`s van that was completely a mess (We have 4 kids), and deceided to get the interior detial. I`m telling you, the car looked BRAND SPANKING NEW!!!! Love this place, and will come back and would recommend this car wash to anyone!

lf1574 / 7/26/2011