Jeep Chrysler Dodge Ram of Ontario / Rancho Cucamonga, California

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1202 Auto Center Drive, Rancho-Cucamonga

Postal code: 91761

Phone: (866) 233-0123

Stick With The Specialists

Visit us and test drive new or used cars at Jeep Chrysler Dodge Ram of Ontario. Our auto dealership provides car loans, auto repair and auto parts too.

Reviews:

A waste of a Saturday afternoon with LIES, LIES and more LIES. I called ahead of time and talked to Fred Arvayo. I asked him if the car was still available and if price was negotiable. Fred told me car was still available and that price was negotiable. I asked twice about pricing being negotiable because I live 1 hour drive from this dealership. He confirms, yes price is negotiable. I arrived at dealership check o... view moreut the car and everything was to my satisfaction, we then sit down and start talking numbers. Remember what they told me over the phone about price being "NEGOTIABLE" will they refused to negotiate anything. They LIED just to get me in the door. They also tried to pressure me into submitting a credit application through them even though I told them I had financing from my bank already. Watch Out for There Dirty Tricks Be careful they have a "Mandatory Credit Check" regardless if you have outside financing like I did. One salesman told me because they recently had a vehicle stolen and another one tells me its for Patriots Act. Both are lies, a credit check is not required to buy a car from a dealership. They just want to run your credit app through there lenders because they make a good chunk of there profits when you finance through them. For more info just Google "Mandatory Credit Check Dealership". I had financing ready and check book in hand for down payment. I was ready to buy the car that same day but they lost a sale (and possible word of mouth advertising) because of there LIES, LIES and more LIES.

anthony451 / 3/4/2013

OMG!!!!!FANTASTIC!!!!!

I can honestly say that when we moved to southern california from Boston many years ago we had many fears and one of them was who will take care of our Jeep. The first month we lived here we had a flat tire on the freeway which was scary all by itself, however shortly after we pulled over another vehicle pulled over behind us and out popped a very nice guy with a smile and a shirt with the Local Jeep dealer name on i... view moret, he stated he was on his way back from lunch and we looked like we needed help, he changed our tire, refused payment and said if you ever need anything come see us. I can honestly state that we will NEVER purchase or have our vehicle repaired anywhere except Jeep Chrysler Dodge of Ontario, every single one of their employee`s have the same outlook and attitude as the fine gentleman that we met over 9 years ago, I would recomend every Jeep owner to see them. They are honest, caring and have a great attitude. What a fine team of employee`s. thank you

jason and emily / 5/24/2011

THEY ARE SIMPLY THE BEST

I have purchased 3 vehicles from them, the latest is a doge truck I was originally referred to jeep chrysler dodge of ontario by a member of my church, and now I refer all of my family members, firends and members of my congregation to see them.
The take great care of me and my New truck, they allows go out of their way to make every visit or transaction a pleasurable one.

They are Just THE BEST

veronica1980 / 5/24/2011

fantastic service

I have had 7 jeeps, all purchased from them, and all service by them. They treat me like family, they are always honest and give options on the best service for the best price, I recomend all of my friends and family to go see them. I have been a loyal customer for 30 years........................

Henry Peters / 5/5/2011

Stick to Your Guns

Nice friendly staff, a great price on the vehicle I was looking for, large selection of used, clean vehicles on the lot. I had my own certified mechanic inspect the used vehicle-got an excellent score.

It was my first time financing through a car dealership. Very typical car dealership financing - sitting in a room for awhile; having two salesmen come in one at a time at different times; having to re-explain t... view moreo each one not to include the same ""added items"" to the car bill (high pressure with a smile, with some minor guilt trips thrown in); a few comments-""got to check with my manager;"" over time, feeling their demeanor change; feeling worn out (I know, it`s another sales gimmick); finally, I was off to the finance guy, (btw-another salesman) he was nice, however, at times, he used strong tonality suggestions to include some ""added items"" to the bill, but in the end he ""pulled some strings,"" and (we) both got what (we) wanted for my financial payment goals. I also didn`t like that I got this uncertain feeling that there`s going to be a catch some time in the near future, and that the loan contract may change if some part of the contract doesn`t go through... I was tried at the end of the process, a lot of dealership sales jargon bombarding me for over an hour, lots of contract reading while tired and short on time.

Overall, my review would be five stars if there wasn`t that typical high pressure sales with the car dealership loan (wondering-regretting if I should have just used the pre-approved loans I got through the internet before I arrived) and that uncertain feeling about my loan when leaving the dealership.
(btw, my credit rating is outstanding).

AverageJoe999 / 6/19/2010

STAY AWAY

Stay away from this dealer HORRIBLE manager and salesman. Find another dealer

Buyer1 / 8/19/2009

Stay Away From the Service Dept

Horrible Service Department. On 7/14/09 I took my jeep in for a ""free service evaluation"" (just for going I got a free cooler, oil change coupon, flashlight & raffle entry for a new car - gimmicky I know) Anyway, they come up with $3,000 worth of repairs my jeep supposedly needs including $1,100 for a clutch replacement. Sure enough the very next day 7/15/09 my clutch fails on the freeway going 70 mph. It suddenly ... view morepopped out of gear into neutral and I had to coast from the 3rd lane to the right shoulder during rush hour. I`m calling it a scam. Took it to a local mechanic who replaced the clutch for $650 and showed me that none of the parts were worn or damaged. The pins that hold the clutch together apparently just broke ""randomly."" I called Vicky, one of the dealerships managers but have yet to get a response Take your business anywhere else. The mechanics create problems to your vehicle in order to drum up business as I reasonably believe they did to me. The one nice person I dealt with was a football player who worked the service counter named Bruce. He was cool and laughed with me over the absurdity of a $3000 repair bill for a car worth $5000. Dude if you read this, get a new job. So if anyone wants a free oil change - Ill be happy to give you the voucher, because there`s no way in hell I`ll ever return to this dealership.

AverageJoe909 / 7/17/2009