Royal Motor Sales Audi / Point Richmond, California

Rating: ★★

66 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1525 Howard St, Point-Richmond

Postal code: 94103

Phone: (415) 241-8100

Family Owned and Operated Since 1947 Free Wi-Fi Access & Coffee In Comfortable Customer Lounge

About Royal Motors Audi - San Francisco Region Audi Dealers Royal Motors Audi is proud to serve the San Francisco, Oakland, Burlington and San Rafael region with quality Audi vehicles. With models like the S4, A4, A6, Q7, TT, we have something for every taste, and every need. Come visit us to see our vehicles and take one for a test drive. We have many new cars in San Francisco to choose from. If you`re looking for a San Francisco used car, we can assist you there as well. Visit our used car inventory page to see the large collection of pre-owned Audi vehicles to select from. Royal Motors Audi is not just a good choice as your San Francisco Audi dealership, we also provide a full line of services dedicated to our California customers. From auto repairs performed by expert mechanics, to OEM Audi auto parts, to auto finance and car loan assistance, Royal Motors Audi is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! or you can call us at (415) 241-8127. Sales Department Mon - Fri: 9:00AM - 7:00PM Saturday: 9:00AM - 6:00PM Sunday: 11:00AM - 5:00PM Service Department Mon - Fri: 7:00AM - 6:00 PM Saturday: 8:30AM - 4:30 PM Sunday: Closed Parts Department Mon - Fri: 7:30AM - 5:00 PM Saturday: Closed Sunday: Closed Body Shop Department Mon - Fri: 8:00AM - 5:00 PM Saturday: Closed Sunday: Closed

Categories:

New Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Used Car Dealers, Automobile Parts, Supplies & Accessories-Wholesale & Manufacturers, Automobile Accessories

Payment:

master card, visa

Neighborhoods:

Central East San Francisco, SoMa

Open hours:

Hours Monday: 7:30 am - 5:30 pm Tuesday: 7:30 am - 5:30 pm Wednesday: 7:30 am - 5:30 pm Thursday: 7:30 am - 5:30 pm Friday: 7:30 am - 5:30 pm Saturday: closed Sunday: closed

Brands:

* Audi
* Mazda
* Volkswagen
* Volvo, ?ˆ? AUDI
?ˆ? MAZDA
?ˆ? VOLKSWAGEN
?ˆ? VOLVO

Extra phones:

Sales: (415) 241-8127Parts: (415) 241-8150

Reviews:

Best Service Center

I bring my car in for service to these guys each time and I am never disappointed. Great people.

Purdy Renee / 12/17/2010

Great Experience

Came in for service about a week ago and dropped off my Audi A4 for 60k service. My service advisor was Chris Sung. He was very friendly and answered all the questions I came in with. They got the job done quicker than I expected and overall I was very happy with the service I received. I came in expecting terrible service from this place because of the negative reviews available online but I left pleased.

Nathan W / 10/29/2010

Great Dealership

Royal Motors is a wonderful dealership. Friendly staff and great prices (cheaper than the independent shop I formerly used for service). My car is always washed and leaves Royal Motors in great condition. The service advisors go out of their way to accommodate customers and I would highly recommend Royal Motors service department.

ellima / 10/29/2010

Stepping Up to Service

Wow - purchased 2 cars recently and have to say they have exceeded my expectations. They owed me work on my purchased car and did not process my purchase until work completed -timely and effective. Service has been completed ahead of schedule on cars. Chris - Svc Mgr is very accessible, helpful - start all of your service dealings with him.

11Critic / 9/15/2008

Stealership

$54 in labor charges to replace my wiper blades. That`s just the beginning in a long line of problems I encountered in my first and only visit to this place. Just awful.

Hairball123 / 4/10/2008

BIGGEST RIP OFF

Royal Motors is a bunch of rip-off artists. I took my car in for a tune up and they wanted to charge me $2200!!! I had been warned that this place was completely overpriced and a huge waste of money, but that warning didn`t arrive until after I dropped off my car. The customer service was also terrible. They were rude and disrespectful. I wouldn`t recommend this place to anyone.

Female3 / 2/5/2008

Rude & Disrespectful

The service rep -- Patty Hudec -- was rude, impatient and unhelpful. She actually refused to listen to the noise that prompted me to bring my car in and instead would only write down a description of the problem for a repair technician to decipher at some later time. My entire interaction with Patty was punctuated with her sighing and rolling her eyes, as though she was doing me a great favor by allowing me to spen... view mored money at Royal Motor for the repair of my car.

When I had not heard from Royal Motor after six hours, I called Patty myself. She was clearly exasperated that I would dare to inquire about the status of my car. Patty then informed me that the technician was unable to diagnose any problem based on her description of the noise, and suggested that I make an appointment to take the car out for a ride with the technician. This was particularly galling since I had specifically requested that very thing when I brought the car in earlier that day -- a ride wasn`t even necessary; all that needed to happen was for Patty to stand by the car window -- and Patty outright refused to do so.

Patty was plenty rude to the two people who were in line ahead of me when I left my car so it obviously wasn`t just me. Shame, shame, shame on Royal Motor for allowing its customers to be treated in such an shabby manner!

meterlapata / 8/17/2007

Terrible Experience at Royal Motors.

It is rare to find a good mechanic these days, especially from dealerships. I went in for a standard replacement of a recall item. Several days later, I developed engine problems relating to the installation, and I am being charged to get it fix! I must admit, the staff was friendly, but it all seems like an act to get more of my money. I would recommend going to other private shops (search online for a good mechanic... view more) instead of paying exorbitant prices for incompetant service.

jtching / 11/4/2006

DANGER, Avoid at ANY Rate !!

DO NOT BRING YOUR CAR THERE OR YOU WILL BE RIPPED OFF, ALONG WITH A SMILE AND A GOOD PORTION OF ARROGANCE!
I had a stuttering problem on a 1999 Mazda Miata with the check-engine light on. Brought the car in for repair. I was chargeD 160 dollar for a (5min), so-called diagnosis and new spark-plug wires. Total charge 450 dollars (a 10 min job)! Inquiring about the expensiveness of this repair on the phone, the sale... view mores advisor became quite rude and in an arrogant fashion suggested I could go wherever I wanted if I don`t like this. When I picked up the car, the check-engine light was STILL ON and the stuttering was still there! I talked to the general mangager who said they would give it another shot and call me the next day. They did. This time the ""diagnosis"" was ""carbon build-up on the valves"" (I still have that written estimate and I will see if these people can be sued for this), the engine would have to be taken apart and sent out for repair. Cost 1500 dollar plus!! Having some mechanical knowledge, this did not make sense to me at all for a car of this age (1999, 35,000 original miles) and with these symptoms. I took the car to an independant Japanese car dealer in the Mission. He exchanged 1 fuel injector. Total cost: 290 dollars parts and labor. Problem fixed and car drives great now.
Royal motors is a mixture of incredible arrogance at the costumor/sales interface and desastrous incompetence in the mechanics department. The chance that those failurs to figure out the problem were not based on incompetence but are rather attempted fraud cannpt be ruled out! I have no other explanation for what happened there. Don`t even get close to this shop!

wdummer / 8/12/2006

Happy with the warranty service

I recently took my 2000 V70R AWD Volvo to Royal Motors for the first time. I am the second owner of this car, which has 140,000 miles (young for a Volvo) on the odmeter. The car was having an issue with the computer control fuel system. They completed the repair same day and for free, since it was a recall item. I was VERY pleased with the service. Natasha you rock! :)

maclaren65 / 5/13/2006