O`Reilly Auto Parts / Pleasant Hill, California

Rating: ★

Automobile Parts & Supplies

Address: 10680 San Pablo Ave, Pleasant-Hill

Postal code: 94530

Phone: (510) 524-3940

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

Terrible manager, customer service. They lost a loyal customer of 20+ years.

Shopped there for years. Never again. One day noticed a poster for tool rentals and asked if they had a hub puller. Store manager (pot-bellied hispanic woman, 50s) gives me a brand new hub tool set, quoting a mere $7 rental. When she can`t get the receipt to print properly, she instead rings up full price on my credit card, telling me to remind her when I bring it back so she can adjust it later. (Bad accounting prac... view moretice). Having no paperwork, I ask how long is the rental period and she says 5 days. On fifth day, I return it and she tells me I owe more than the price of a new tool set. I argue she told me it was 5-day rental, but she denies it saying it`s a 4-day maximum period. She challenges me to prove otherwise. I tell her I can`t because she failed to issue a proper rental receipt or agreement. It`s her word and honor against mine. I ask her to show me the actual store policy posted or in writing. She says there`s nothing printed except on the rental receipt which she acknowledges I never received. I point out her several mistakes mishandling the original transaction. I tell her I`ll accept the full price charged and report the incident to the company if she can`t honor her quote. Seeing the only other customer walk out of the store, she yells at me in front of two employees telling me customers shouldn`t rent if they`re too stupid not to know the rental period. I attempt to reason, explaining any rental business should post the terms clearly and issue paperwork. She then angrily issues a refund for the false original sale and charges me arbitrarily for 2 days of rental. Rather than argue further with this lunatic, I ask her name. She refuses to tell me and states she`s the only store manager there. Tried to report this problem to Kragen headquarters by email, but I never received a response.

budoman / 11/17/2008