Rusnak Volvo Pasadena / Pasadena, California

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2025 E Colorado Blvd, Pasadena

Postal code: 91107

Phone: (626) 577-6661

Shop Online, Find Store Locations, Service & More!

Your Big Oak Flat NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Sales And Marketing

Love the safety features on the Volvo And the financing is Awesome!!

karinspencers / 10/31/2012

karinspencers / 10/10/2012

I recently took my XC60 to Rus...

I recently took my XC60 to Rusnak Volvo for new tires and what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of improper equipment, etc.. And besides, The Volvo Tire Advantage offers "Factory-trained technicians working with the proper equipment" (http://www.volvocars.com?ˆ¦) so what can go wrong right? Well, when I ... view morewent to pick the car up, BOTH of the wheels were damaged! The lip on both of the wheels were scraped, probably from the machine used to take off / put on the tires on the wheels. When I pointed this out to the service advisor, she said that they were just "dirty". Huh? There`s a huge difference between the wheels being "dirty" and the clearcoat on the wheels being scraped off. The service manager came out and inspected it, apologized, and said that they would have it re-finished. There were also two deep scratches on the driver`s side door that was not there when I dropped the car off. When I brought this to the service advisor`s attention, she said that the car had some scratches on it when I dropped it off. Yes, it did have some scratches, but they were on the front bumper not the driver`s side door, which she noted on the pre-inspection report! A couple days later I got a call saying that the wheels have been re-finished so I went to pick the car up. The wheels were `re-finished` but they must have been color-blind because they were just painted the silverstone color but not clearcoated like they originally were so they were matte while the other two wheels were glossy. When I pointed this out to the service advisor, her response was that they got the scratches out. What the... Yes, they got the scratches out but the finish doesn`t match! Since the service manager was gone for the day, she told me to come back on Monday. Disgusted with all the issues and incompetence at this dealership, I didn`t go back. Instead I decided to take this issue up with Volvo of North America directly. And this time around, there were black grease marks on my steering wheel, shift knob, and center armrest. Lovely. And to top things off, when I checked the air pressures in the tires this morning, all four tires were underinflated with different PSI and the valve caps were on loose. Did I take the car to the dealer or some small garage?? Almost every single time I bring my car to Rusnak for service, there`s a scratch or damage on it that wasn`t there when I dropped it off. Rusnak does not take care of customers` cars which is unacceptable, especially for a dealer. Needless to say, I will not be going back to Rusnak Volvo even though I only live 5-minutes from them. I would rather drive further to not have to deal with them anymore. Be careful when taking your car to Rusnak Volvo. Better yet, save yourself the trouble and headache and take it somewhere else.

dude310 / 7/16/2012

Buy your volvo somewhere else

I walked in ready to buy a new car, but I ended up leaving and buying my car at another Volvo dealership. The salesperson at Rusnak Volvo was absolutely rude and unprofessional. He was pushy and called me stupid because I wanted the car at a certain price (I ended up buying the car for even less!). Then, he started to grab the piece of paper that I was holding, saying that he wanted to see what sort of research I ... view morehad done on the car. Never mind it wasn`t research. Although others in the dealership could overhear this salesperson raising his voice and acting hysterically, no one -- including the manager -- stepped in. Apparently, this is not an unusual occurence @ Rusnak. There should be a rating lower than ""Not Recommended"" for this place!

volvodriver / 5/19/2006

DO NOT BUY AT RUSNAK VOLVO

I recently went to Rusnak Volvo to purchase a vehicle. The salesperson and manager were rude and aggressive. They also tried to play too many number games with the price. For example, the salesperson kept adding in an extra fee for an option that I told him that I didn`t want. He said that this fee would be discounted at a later point??? I also stated a price that I would be willing to pay for the vehicle. ... view moreHe said that it was crazy and that he didn`t like dealing with people who were not logical. Basically, he was calling me stupid. In the end, I did buy a Volvo, but from another dealer...and at an even lower price than I had requested from Rusnak. Save your time and money, DO NOT BUY AT RUSNAK VOLVO.

recentbuyervolvo2005 / 11/4/2005