Volkswagen Santa Monica / Pacific Palisades, California

Rating: ★★

1 years in Business

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 2440 Santa Monica Blvd, Pacific-Palisades

Postal code: 90404

Phone: (310) 829-1888

GUARANTEED LOW PRICES-SPECIALIZING IN ALIGNMENT

Tires, Custom Wheels & Accessories, We Carry All Brand Name Tires & Wheels, Wheels & Tires, ALignment & Brakes, Financing Available, Guaranteed Low Prices, Replacement Keys Made, OPEN 7 DAYS A WEEK As Seen in Lowrider & Sport Compact Magazine Ads -? ?

Categories:

Automobile Body Repairing & Painting, New Car Dealers, Truck Painting & Lettering, Truck Body Repair & Painting, Automotive Roadside Service, Used Car Dealers, Wholesale Used Car Dealers, Auto Repair & Service

Payment:

discover, master card, visa

Services/Product offered:

Auto Parts
Body Shop
Leasing
Sales

Open hours:

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 7:00 pmSun 10:00 am - 6:00 pm

Brands:

Volkswagen

Extra phones:

(310) 857-3200(310) 453-1890(310) 309-8800(310) 828-5050(310) 450-7291(310) 309-1300

Reviews:

Criminal Scum Bag Con Artists

criminal, fraudulent, plain old evil scum of the earth. The service department tried to rob us, but luckily we escaped. Here is our story; New EOS had traction light / button stuck to off, car started to pull left. Wife brought car to dealership. They fixed the traction button / light. But they continued; they said the car had ""severe"" damage to steering linkage, that alignment was 4 degrees off, that th... view moree one wheel was 2 inches back (camber) from the other. Service manager Andrew said it would be a `very expensive repair` and that I should ""call my insurance company"" They said they would have to disassemble all steering linkage to find damaged part. OY! I asked if they saw any impact, rim damage, etc. They saw none. I had my mechanic call and pose as a relative. Mechanic said ""the service manager doesn`t know what toe in, camber, or anything else about alignment. Immediately retrieved car, took to my mechanic. Guess what? There was no damage to my car. Didn`t even need alignment. Have the report. Nothing wrong with car. Never was. So, it appears that VW of SM wasn`t happy with the warranty money they got, they had eyes on the big bucks. No wonder, they work on commission. I was warned about dealerships, so I was lucky, lost a day`s work, cab fares, couple hundred bucks. I feel lucky. Now it`s payback time. Look for me in front of the dealership, walking with a big nasty sign, warning others of this scum. Good luck, Stuart

stuartscolnik / 12/7/2011

TOTAL CROOKS!

DO NOT BUY A USED OR CERTIFIED PRE OWNED CAR FROM THIS DEALERSHIP!!!
My husband and I bought a newish used car from this dealership that was not a VW. 2 weeks after buying the car there were problems. Not only would they first not even look at the car even though we just bought it. They were rude about it.

Finally after calling a few times they agreed to get the car serviced since it was so soon after pur... view morechase. I don`t know what they actually fixed because they did not give a receipt with the service report.

2 months later the same problem started happening and the car would not start. After getting the car towed to the dealership they then claimed that we put diesel fuel in the car. LIKE WHAT!!?? They then tried to charge us $400 dollars to fix the car because it was us who put diesel in the car. It was the craziest experience. My husband and I were not allowed to take the car home until we paid forcing us to take the bus home. Not to mention I am 7 months pregnant dealing with all of this.

Finally they gave in and said we did not have to pay if we agreed to never come back there. Way to go Santa Monica VW. Sell a young family a lemon and then don`t take responsibility. Maybe you should check your cars out before selling first if you don`t want to fix any early problems. They were soooooooo rude. Do not go there!

ElizabethJohnston / 8/29/2011

Great deal on a great car

Bought a new VW last month from VW Santa Monica. I came in to buy a car with 4 weeks of research, 4-5 quotes, and pages of numbers and data I easily found online. If you`re feeling ripped off after buying a car, it`s probably your own fault. I knew what a good deal was on my VW, and I knew what a great deal was. In the end, I got the great deal and it worked out for me and the dealership. Vante was my sal... view moreesman, and he was great. Straightforward, helpful. He drove me to the detail shop to check out my car, hook up my bluetooth and hang out with me for a bit after I had paid for it. Unfortunately, this is a positive review on what could have been an extremely negative experience. I had problems with my car soon after taking delivery of it. Looking back it was a minor issue that appeared serious. VW Santa Monica managers and staff took it very seriously. Even going so far as to offer to unwind the deal or give me a different car. In the end, it was an easy fix and I kept the car. Haven`t had an issue with it since. I`m sure it was an embarrassing situation for them, but they fixed it, and the fact that they offered several resolutions made me comfortable with them and the car. Would recommend them easily.

walcom23 / 4/13/2010

Truth Be Told

We have bought three cars from this dealer. Don`t ask.
Maybe we were lazy because we live close to it and we like the concept of VW cars. Let me advise you to save your money and time. The cars have problems are are much to expensive to take care of for an economy car.
The finance guy here will tell you a story about how is going to retire in a few months or some soft story to make him seem like he doesn`t l... view moreike to push things on you and he will sneak things into the contract if you don`t pay attention. I laughed because the guy was still there when we came back to buy other cars, slimy guy, good at being slimy, that is why the owner of the dearlership keeps him in that position. The sales people and manager on the floor is dishonest. I know 2 people who worked there in the past (after the fact that I no longer go there or will buy another VW) and they are smart guys who just needed a job when they came out to LA. They told me about how they scam customers and how the shop always is pressured to keep up the average dollar charge on each car that comes in for service. They will charge you more then you should pay, find things to fix that don`t need fixing at that moment and will take a long time servicing your car for the most part. The place is very bad because they have been in business for a long time doing this to consumers, that is sad. So I want you the reader to know that you should avoid this place. Save your money, unless it is covered under warranty 100 percent, take the car to a good local mechanic that works on nice cars for many years in a nice area, housing community. They are the one`s who can`t afford to be dishonest, they will shut down. Here however, it is a VW dealership, they get a constant flow of wet behind the ears customers or people like ourselves who went because it was convenient to where we lived and worked. Not wise. BUT, there is a hospital across the street in case you need to check yourself in after your experience with VW of Santa Monica. I hear through the grapevine the two worse in CA are the worse ones in Irvine and Santa Monica.

transparentone / 2/26/2010

SWINDLED IN SANTA MONICA

I bought a 2005 Jetta a year ago and this experience has been an I.V. drip of aggravation since I drove off the lot. There is a 100% disconnect between the Sales Dept. & the Service Dept. The Service Dept is a nightmare. In 2008 the guy was incompetent & rude. The 2009 guy (last week) was incompetent. & confused. If you crave getting ripped-off and annoyed - go to SM VW. And go to CARFAX to find out the history of a ... view moreused car BEFORE you buy it. I wish I had.

lisawrites / 9/20/2009

Don?ˆ™t trust these people with your cars

I paid over 650 dollars and still have the same problem with my car , it appears that they don?ˆ™t know what they are doing I would never take my car there again .

hudsons / 9/15/2009

""F"" up Service Department

I have been leasing and purchasing cars from VW dealers since 2004. I only take my car in for service at SM but over that period of time the service department just got worst and worst. The employees are rude and lazy they looks like they are busy but they are not, its because they dont want to help you. I took my car in for an oil change and a brake light bulb replacement, they greet meet at first then just totall... view morey ignore me . I sat in my car for about 30 mins, then finally drove away and went to another dealer who took care of my car. I guess they did not see any major money coming there way. My car is a 2007 and thats all I needed that day. If their service is not improve people will not buy cars or use their service department. They need us the customers, we do not need them, we can go elsewhere, and be happy. If there was a 0 rating that is the rate Santa Monica would get. 0 for nothing done.

BAI / 8/24/2009

Great experience!

Wow, I`m very suprised to see all the negative comments. The customer service was great since I walked in the door to Santa Monica Volkswagen. My sales rep was Artem Dasov and he was awesome! We were cracking up the whole time I was there! I will say, it helps to do your homework before you go to any dealership. Call around to different dealerships to see what`s the best offer out there and then go in to a dealership... view more when you`re serious about buying/leasing. Like Art said, ""We`re in business to sell cars not to keep them here."" I know Art and the GSM (whose name I forgot but was also super nice) will work with you.

lmulion / 7/32/2009

Terrible Place!

Within my family, we have leased or bought 5 cars from VW of SM over the last 5 years. The first 3 were OK, but after that, things went down hill. I leased a 2007 VW from them and agreed on a 3 year lease with the sales rep. (Vante is his name) I was in a hurry, because my car finally died and told him that we are not looking for any back and forth, just a good deal and to go home happy. When I got home, I saw that t... view morehe VIN on the contract was wrong, so I called and went in the next day to fix the problem. I did not realize that when they corrected the contract, they also corrected the term of the lease to 48 mo. in stead of the 36 mo. lease that we had negotiated the day before. I did not realize this scam until 2 years later and when I called them to confront them, they said that I was wrong and that they have no record of this ever taking place. I wish I kept the old contract. As in other situations here, I too was treated with disrespect and a condescending attitude. This is the last time I am ever going to do any kind of business with VW of SM. They are a bunch of dishonest people.

RobRom / 7/29/2009

Great Place to buy a Car!!!

I went thu the internet dept. and my sales person, Bridget Stennis, was professional and knew her stuff!We did everything online and her quick response and attention to details was amazing. She had the car and the paperwork ready for us. She wasn`t the lowest, but she was the best. It is true, you do get what you pay for.

I will recommend her and VW Santa Monica to my friend and anyone else who is looking fo... view morer a new VW!

vwcargirl / 7/18/2009