Kaiser Auto Care / Pacheco, California

Rating: ★

Auto Repair & Service

Address: 5300 Broadway, Pacheco

Postal code: 94618

Phone: (510) 420-8000

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

Auto Repair & Service

Neighborhoods:

Mountain View Cemetery

Open hours:

No info

Reviews:

Run .. away from this place as fast as you can

They are located in Oakland at a 76 station at Broadway and Broadway Terrace. My Yukon miserably failed SMOG (failing three out of four categories) so I took it to this establishment. The expectations I conveyed emphatically and leaving no doubt was that I wanted them to look at the results from my SMOG test and repair what is most likely causing the failure. Angel`s recommendation was that a tune-up should firs... view moret be performed, before anything else. Normally I would agree but the vehicle wasn`t running bad, not using much gas. I `discussed` this with him for ten minutes. He was absolutely positive that this would fix the problem. $400 later, a repeat SMOG result and I was pissed. I knew the only thing left to do is replace the catalytic converter. Did that and $400 later, it passed cleaner than the lowest emitting average vehicle. I go back to them, this time the manager is there (Pedro Daniel). I explained to him why I was upset.: His mechanic was incapable, at the least, of performing the diagnostic I requested. Pedro told me that all you have to do is tap in the catalytic converter to listen for loose baffles, completely empty, etc. He didn`t understand why this wasn`t done but offered no refund to even the labor performed. Some people don`t get it. In business it`s all about trust. If you earn the trust of your customers, no matter the business, you can`t help but succeed. Conversely, you screw people over, you have to keep getting new business because there are no repeats., Getting new customers is much harder. Especially when you have something like Yelp. My first regret was not looking this place up on Yelp before hand. Never , ever going back. That`s a shame because they were close and I have a lot of work I want done on my Yukon.

fredsmydawg / 10/2/2010