Sunrise Modern Classic Motors / Olivehurst, California

Rating: ★★

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 647 Garden Hwy, Olivehurst

Postal code: 95991

Phone: (530) 674-4343

Used Car Dealers, New Car Dealers, Wholesale Used Car Dealers

No info

I have 3 main complaints about Sunrise Motors in Yuba City. The first being that they spent an hour appraising my car only to offer me $200 trade in on it. Rhonda told me that is all that they can get for ""scrap."" The car runs fine it just doesn`t look pretty. The paint is oxidizing and the dash is warped from the sun but that`s not uncommon for this area. For her to call it scrap when it has gotten me around with ... view moreno problems is rude. My second complaint is about the salesman I worked with being pushy. He kept telling me how I needed to buy their Ford Fusion. According to Carfax, it had been wrecked on two different occasions within the last couple of months. The car looked nice but I didn`t trust it after being wrecked twice so recently. I told him that but he kept pushing me on it. My final complaint is about their professionalism or lack there of. The salesmen were all wearing clothing suited for a day off not the work environment. I dress more professionally for my job at an oil change place than they do for their sales job. They have dressed casually every time that I`ve come to look at a car so, I don`t think it was casual Friday or anything. Also, the salesmen all chew tobacco. I don`t have anything against that but it`s gross when the salesman spits into a cup while he`s talking about cars with you. It`s more disgusting when he`s sitting in your car spitting the stuff.

geoffd1713686421 / 6/17/2012

WORST AFTER THE SALE CUSTOMER SERVICE EVER!!! I purchased a 2004 Dodge diesel from sunrise motors and during the negotiation with Rich I was told I would be able to switch out the new wheels they had put on the truck since I did not like them. I was told that if the wheels I wanted cost more than what they paid for the wheels currently on the truck I would have to pay the difference, to which I agreed. An hour aft... view moreer the sale I e-mailed Rich the wheels I wanted and he said he would order them with not mention of any cost increase. They arrived a week later and Rich left me a voicemail asking for me to set up an appointment with Vanessa in his office. I called her and she said she might be able to squeeze me in later in the week. All of this communication with out any mention of a cost difference. The day before I was supposed to bring the truck in Vanessa called me to confirm and said I owed $275 for the wheels and $80 for the mounting and balancing. I said that because I was not told of the cost before I was not interested in paying the increase and spoke to Rich who said he would look into it and try and get this resolved. A week went by with no communication from anyone at Sunrise motors so I called Rich. He said he would look into it and the girl who has the invoices was out. After 2 days I still had not heard anything so I e-mailed the owner Ezra explaining the situation. I explained that the wheels I currently have on the truck retail for $290 and the one`s I wanted retail for $220 so I was confused by the cost increase. Ezra explained that even though they were the same brand they had to get them from a different supplier and that was the reason. I understood that and asked if he could get me a list of brands that the cost would be in line with the wheels on the truck. He said he would take care of it personally and get back to me the next business days. That did not happen so I sent Ezra an e-mail to see what was going on. He sent me a short e-mail back outlining the cost of the wheels currently on the truck. I replied with a list of wheels I was interested in and asked for cost. I also explained to him that I was a large promoter of his company with the way they took care of me before the sale but their service after the sale was lacking to say the least. I also said I was not willing to pay the $80 for mounting and balancing because that cost was not explained to me at anytime previous except for the day before I was to bring my truck into their shop. I also asked that this matter be taken care of promptly since it has been 3.5 weeks since I had purchased my vehicle and that if it was not I would file a better business bureau complaint. Ezra response is below; Gary We have been doing business since 1977 and do not take threats lightly. Your threatening a complaint with the Better Business Bureau to ruin our a rating in order for work to be completed free is atrocious.You can refer to your due bill off any items that Sunrise Motors owes your for free. I will forward all of your emails to your company supervisor so her or she knows that your are threatening a complaint in lieu of free work to be done. I also hope your company has a policy for personal Internet use on company time. Ezra Boals All I wanted was to be taken care of as a customer. I purchased a $22,000 truck and they are fighting over $80. This has been a horrible experience.

gclark530 / 5/21/2011

I recently purchased a vehicle for Sunrise Motors and couldnt be happier!
All of the employees were extremely helpful and a pleasure to do business with!
I`ve had my vehicle for around 3 months and love it!
I will definetly recommend my friends and family to purchase from Sunrise Motors!!!
THANK YOU SUNRISE!!!!!

happycamper01 / 5/19/2011

I purchased a 2004 Dodge diesel from sunrise motors and during the negotiation with Rich I was told I would be able to switch out the new wheels they had put on the truck since I did not like them. I was told that if the wheels I wanted cost more than what they paid for the wheels currently on the truck I would have to pay the difference, to which I agreed. An hour after the sale I e-mailed Rich the wheels I wanted a... view morend he said he would order them with not mention of any cost increase. They arrived a week later and Rich left me a voicemail asking for me to set up an appointment with Vanessa in his office. I called her and she said she might be able to squeeze me in later in the week. All of this communication with out any mention of a cost difference. The day before I was supposed to bring the truck in Vanessa called me to confirm and said I owed $275 for the wheels and $80 for the mounting and balancing. I said that because I was not told of the cost before I was not interested in paying the increase and spoke to Rich who said he would look into it and try and get this resolved. A week went by with no communication from anyone at Sunrise motors so I called Rich. He said he would look into it and the girl who has the invoices was out. After 2 days I still had not heard anything so I e-mailed the owner Ezra explaining the situation. I explained that the wheels I currently have on the truck retail for $290 and the one`s I wanted retail for $220 so I was confused by the cost increase. Ezra explained that even though they were the same brand they had to get them from a different supplier and that was the reason. I understood that and asked if he could get me a list of brands that the cost would be in line with the wheels on the truck. He said he would take care of it personally and get back to me the next business days. That did not happen so I sent Ezra an e-mail to see what was going on. He sent me a short e-mail back outlining the cost of the wheels currently on the truck. I replied with a list of wheels I was interested in and asked for cost. I also explained to him that I was a large promoter of his company with the way they took care of me before the sale but their service after the sale was lacking to say the least. I also said I was not willing to pay the $80 for mounting and balancing because that cost was not explained to me at anytime previous except for the day before I was to bring my truck into their shop. I also asked that this matter be taken care of promptly since it has been 3.5 weeks since I had purchased my vehicle and that if it was not I would file a better business bureau complaint. Ezra response is below; Gary We have been doing business since 1977 and do not take threats lightly. Your threatening a complaint with the Better Business Bureau to ruin our a rating in order for work to be completed free is atrocious.You can refer to your due bill off any items that Sunrise Motors owes your for free. I will forward all of your emails to your company supervisor so her or she knows that your are threatening a complaint in lieu of free work to be done. I also hope your company has a policy for personal Internet use on company time. Ezra Boals All I wanted was to be taken care of as a customer. I purchased a $22,000 truck and they are fighting over $80. This has been a horrible experience.

GClark84 / 5/17/2011

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