RV Service Center Of Santa Cruz / Mount Hermon, California
Parts, Repair & Service in Santa Cruz
*Largest R.V. Parts and Accessories Store in Santa Cruz County *Friendly Professional Staff *Complete Repair and Service Department *Appliance Repair *5th Wheel and Trailer Hitch Installation *Fiberglass Repair and Replacement *Rubber Roof Cleaning and Treatment *Slideout Repair *Floor Covering *Roof Repair or Replacement *Exterior and Interior Repairs or Replacement *Plumbing *Electrical *A/C *Heating Replacement or Repairs *Wheel Bearing Service AMENITY *Our Service Department Has a Full Service Department with Friendly Professional Staff *Factory Trained Technicians
*Electrical Parts
*Appliances
*Receiver Hitches
*5th Wheel Hitches
*Towing Accessories
*Toilets and Chemicals
*Gooseneck Adaptors
*A/C and Furnaces
*Generators
*Refrigerators
*Water Heaters
*Awnings
*Roofing Supplies
*Vent Covers
*Propane Accessories
*Axle and Hitch Installation
*Trailer Repairs
*Horse Trailer Repairs and Modifications
*Wiring Truck and Trailer
*Tow Bars
*Brake Repair: Electrical and Hydraulic-Suspension
*Trailers Receivers
Reviews:
The shop manager called us up the morning after we`d dropped off the RV for repairs (and right before we were leaving for holiday) to ask if we`d taken the RV during the night. We said no, so they called the police. This is when we found out that the stolen vehicles were a rather common problem here. We were lucky, and our RV was recovered by CHP, although not in working order, and had been lived in during that time by a homeless person.
My husband and I had made real efforts to help out the RV Service Center by: coordinating with 3 police departments to get fingerprinting done (at the request of the RV Service Center), paying cash for towing services to reduce the bill, sending mattresses to cleaners and getting items steam-cleaned instead of replacing items after the homeless person had been living in the RV; also, we did not rent an RV and charge them for the holiday we had planned, but instead dug out our old tent and bought a Coleman stove and `roughed it`.
Why did we do all this? I`m a small business owner myself, and I understand that unexpected events like this can rock a business. But when everything was said and done, the RV Service Center owner started chiseling us for every repair that had been done, started getting nasty on the telephone, and never, not once, did she offer an apology for the incredible hassle we`d experienced. To-date, we are still waiting for reimbursement from the RV Service Center for towing, repairs, cleaning, and replacement of several stolen items.
Can I give a rating lower than 1?