Niello BMW of Elk Grove / Liberty Farms, California

Rating: ★★★

4 years in Business

New Car Dealers, Used Car Dealers

Address: 8580 Laguna Grove Dr, Liberty-Farms

Postal code: 95757

Phone: (866) 879-2148

My Money. My Choice. My Meineke. ?®

We specialize in the following: * Auto Service & Repair * Scheduled Auto * Maintenance Fleet Service * Online Coupons * Customer Service * Car & Truck Repair Financing and Emergency Services Available

Categories:

New Car Dealers, Used Car Dealers

Open hours:

Mon - Fri 7:00 am - 6:00 amSat 8:00 am - 5:00 amSun Closed

Brands:

Bmw

Reviews:

I am astounded at the this pos...

I am astounded at the this posting. I actually had to read it twice in order to make sure it was Niello in Elk Grove he was speaking of . I am sorry you had such a bad experience, especially your mother. I also purchased a 2006 BMW 3301 from Niello in 2009. I did have an issue with the window also, but never anything you experienced. Whenever I had an issue they were very accomodating and got me into a loaner or... view more rental. I think sometimes we overlook knowing that there is another car there to cover not having our own car. Alot of dealers don`t have this, especially if you don`t have a warranty with the vehicle. I had a few incidents where things needed to be done. I was lucky enough to have the 100,000 warranty on my vehicle. It now has 187,000 miles on it as I drove over 150 miles a day. I think the experience is who you are able to deal with. Bob, and I will leave out his last name, is my service technician. I would never deal with anybody else. He absolutely 100 percent is the best there is in knowing what you need and accomodating your needs. Even though he has sometimes not gotten back to me ASAP, I realize that I am not the only customer he has. Niello BMW was so good to me I went back again to purchase an "upgrade" to a 5 series about 6 months ago. Mind you, I had issues with the credit and dealt with someone who I had not met before. Actually, seemed like the sales/credit team was totally different than three years earlier. The gentleman who was helping me just couldn`t get me in a car for the price/payments I needed. He was very helpful and told me what I needed to do to get things right. Needless to say, 6 months later I went back to see "Jim" who sold me my first car. He was off (not happy). I instead had Charly there who wanted to assist me. She was wonderful. Still having issues with my credit but a whole different "credit" team, they made it work. Not only did I leave with a car, it was the car of my dreams. Yes, a 7 series. I didn`t get the 5 series I wanted, but my dream car. Why? Because they had the patience and willpower to try for me and not just "think about themselves" and their paycheck. So .... to make a long story longer, I walked away happy again. I wish you would give them another try with the right people. Sounds like you had somebody that really didn`t care. I guarantee if you get the chance to have the right people helping you, it makes a HUGE difference. Believe me, if I have a bad experience, you will hear from me.

chris.warden.92 / 10/15/2012

Niello BWM Elk Grove are Crooks

I purchased a BMW in Elk Grove and management at Niello BMW in Elk Grove is absolutely horrible. All they care about is the survey you fill out after they steal $ from you. I hope everyone in the Sacramento area thinks twice about buying a BMW from this dealership.

The management there are no good greedy jerks who think they provide good customer service but actually just try to smooth talk their way our of... view more their mess ups. We bought a 2006 330i, had all sorts of problems(No A/C, 3 windows wouldn`t roll down), so we returned it after my mother had to climb out of the window because the doors wouldn`t open. The service department was not capable of fixing an A/C system. The used car manager talked us into getting a 2008 335i instead, except leasing it instead of buying it. Then, the fuel pumped had to be replaced 4 times. I wont get into details about where the car broke down every time. But all the managers told us were, ""hey, sorry about that, here`s a key chain, or have some free floor mats"". Then we did some research and eventually returned it as a lemon and BMW North America(who are also jerks) took over. however Niello BMW Elk grove still goes about its business and never looked back on what they did to my family. Forget them and their shady customer service. I put a $4,000($3k trade in & $1k cash) down on the lease and paid $541.00 a month for 1 year before returning the vehicle. So I paid $10,495 to drive a lemon BMW 335i for a year. Got nothing but headaches and stressful moments in return, stranded on the bay bridge and going to the dealership every month. Rent a car after rent a car, loaners after loaners, taking days off from work constantly to drive to the dealership. Thank You Niello BMW! Thanks for putting myself and my family through hell. After all this, the managers asked if its in our hearts we could give a 5 star rating on their surveys. I hope Karma catches up to them sooner rather then later!!!! I guess you could blame me for leasing the car or still doing business with them after the first nightmare in 2006 330i. I guess I was a sucker for believing they actually cared about their customers. I`m an idiot for thinking that a new car(s) should work properly when you drive off the lot a of a dealership.

I truly mean no ill will towards other people, but this dealership can close down for all I care. I hope they never make a sale again! Please beware before buying a car with these jerks! Chose a dealership that actually cares about their customers. Choose a dealership that makes you feel important instead of crap. You ever hear of a shady person who is referred to as ""a used car sales man(sales and management)""? They all work here at this dealership.

bellytran / 3/22/2011