Pep Boys Auto Parts & Service / Granada Hills, California

Rating: ★★

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 6125 Hollywood Blvd, Granada-Hills

Postal code: 90028

Phone: (323) 469-1195

Pep Boys Does Everything For Less

Pep Boys retail and service location offering car parts and accessories as well as auto repair services, oil changes, tires, batteries, electronics installation and state-required inspections.

Reviews:

Customer Service

Paola is amazing!!! She is very knowledgeable and has great customer service, I saw how she handled a very difficult couple ahead of me, and I was amazed by how well she handeled the situation.

fabdav / 4/7/2012

These guys are attentive. I d...

These guys are attentive. I drove away after a routine oil change but then heard a faint strange noise. I went back and one of the technicians drove around the block with me and didn`t hear anything but then opened the hood and found something loose inside and fixed it right away. He wanted to be sure everything was in good shape. After just a few services I now have a rewards card and they have repaired two ti... view moreres for free! I like this place.

julieah / 11/10/2011

Lousy customer service. Bad te...

Lousy customer service. Bad telephone service.

Apushkin / 5/22/2011

BEWARE!!! DISHONEST!!

Bought a battery for my car at the PEP Boys in Hollywood Blvd. I was given an old battery! When I confronted them about it, they denied it and refused to give a refund! BEWARE! THEY ARE CROOKS!!

mitsu3g / 10/4/2009

never again

i think this people should go out of business! they all smile at you when you walk in but as soon as you pay them the bill they dont even wanna talk to you anymore. ive been there so many times but this was the last time im taking my car to them.i rather go to a regular mechanic shop and get my car serviced.

josejr / 9/11/2009

My son & I were almost in an accident because of their bad brake job! BEWARE - You could be risking

I took my vehicle to PEP BOYS HOLLYWOOD for a complete brake job. When I left, I noticed that the brakes were ""locking"" up, so I called the service Manager and he told me that sometimes the brakes need ""breaking in"" and to wait a few days. I ended up bringing the truck back and leaving it there for the day to be checked. They found NOTHING wrong, but said they lubricated the brakes. The next time I drove the ... view moretruck - Again - the breaks were locking up. By this time there was a new Service Manager - Ignacio. He told me to bring the truck back ONCE AGAIN - and assured me he would take care of it. I did so - and he couldn`t find anything wrong with it. He then told me it was ""probably"" the ABS system and that I should take it to the FORD Dealer. He further explained that if it was the brakes - that PEP BOYS would pay the Dealer Costs to replace the brakes. I was driving down an LA Freeway after a light rain with a 10 year old in the passenger seat - and when I put on the brakes -they LOCKED UP and the truck spun completely around. We got out - completely shaken up and called a tow truck and had it towed to the Ford Dealer. The dealer said they put faulty brake shoes on the truck and they replaced them and it is GREAT now - as it should have been. Ignacio lied and only offered me 205.00 back and did NOT pay for the BRAKE redo which was $350.00. When I asked to speak to the General Manager - He out right LIED to me ONCE Again - saying ""HE"" was the General Manager - which he is NOT - he is the Service Manager. I will now blog and take them to court them for STRESS & the 10 (yes 10) times I had to be dropped off and picked up to get this truck serviced and re-serviced. by the way - a call to the Corporate offices was never returned. BIG MISTAKE PEP BOYS - cause I`ll get what`s coming to me either way - and so will you. CONSUMERS FIGHT BACK!

lostincyberspace / 11/11/2008

Avoid at all cost - dishonest people!

Right before I turned over my keys to the guy writing up the service on my car, he said to make sure to take anything valuable with me so I took the bills out of my change drawer but left the change. The next day they quoted me over $1K worth of work when I`m pretty sure I don`t need most of it. I put about 1500 miles on my car last year and do regular maintenance (e.g. oil changes, etc) so I decided to pay for the i... view morenspection and diagnostic tests they ran but take it to another mechanic. They were rude because I didn`t want to do the work they recommended and while driving home, I went to put the bills back in the change drawer only to discover it was completely empty. Not a penny, not a piece of lint. If they had left a few coins, I might have doubted myself on how much was in there to begin with even though I had taken the bills out right before turning over the keys. There was no doubt about it - Pep Boys ripped me off not only on the service but stole all my change. I didn`t have much in the car but now I need to do a complete inventory of the glove box, trunk, etc. just to make sure they didn`t steal my spare tire!""

MoxieTheC / 5/30/2008

Absolute Feces!

It took 3 hours to get an oil change here! and they kept telling me ""it`ll be done in 30 minutes"" and so Id come back and they`d tell me it again and again. Biggest waste of my time!

sdkidwalkinginla / 8/13/2007