Express Lube Center / Granada Hills, California

Rating: ★

Auto Repair & Service, Auto Oil & Lube, Automotive Tune Up Service

Address: 1201 N Hollywood Way, Granada-Hills

Postal code: 91505

Phone: (818) 563-4444

Five Acres of Guaranteed Parts! New Inventory Arriving Daily

Five Acres of Guaranteed Parts! Knowledgeable Friendly Staff. Domestic Parts for Autos, Trucks, RV`s & Motor Homes. Used & Rebuildable Cars For Sale. New Inventory Arriving Weekly! Auto Wrecking, Truck Wrecking, Auto Salvage, Dismantlers, Recyclers,

Reviews:

Stay away from this place

Here is how I would rate this place Knowledge : The people working have some amount of knowledge. The manager / owner Jerry has some knowledge but is very high headed. He is also the rudest person on earth. He has no manners and does not know how to talk. Cost : Very expensive. They will act as if they are calculating stuff while looking into the computer but in reality they are doing nothing just making up fi... view moregures. Attitude : Well as I mentioned before as long as Jerry runs the place this is the worst place to go to. He will behave as if he knows everything. He will give u a quote on the phone and when u go there he would double it and say he did not understand. I would think this to be a legit mistake if it happened once - in 3 occasions he played the same tick on me. His only goal and mission statement is - MAKE MONEY & RIP CUSTOMERS - a satisfied customer has no meaning in his books. To be fair to the employees - they were well mannered and soft spoken. They feel bad about the way Jerry treats his customers but are helpless .... i feel sad for them. Conclusion : I will never go to this place even if this is the last auto repair shop in the world. I would not recommend anyone to go to this place. ADI

bunnyfunny77 / 4/26/2011

AVOID THIS PLACE AT ALL COSTS !!!

I couldnt agree more with the other reviewer.

These guys are real bait and switchers. After going in for a simple oil change they tried to get me to pay for a transmission flush which the say I ""really needed badly"". Funny, because I just had the same work done at another establishment 6 months earlier. Well, after declining the service I learn they went ahead and took my transmission pan off and when puttin... view moreg it back together didnt use all of the bolts and thus it wasnt secured properly. I then learn that they mistakenly OVERFILLED MY TRANSMISSION FLUID BY 4 QUARTS!!! which caused too much pressure when driving and thus damaged the rear seals.

When notified of the errors, the owner immediately denied all responsiblity and was incredibly rude. Is this the way to do business with your loyal customer. I had brought all of my vehicles from my business there but will never again. I know have to report to the proper authorities and take it to a legal level.
DO YOURSELF A FAVOR AND DO NOT STEP INTO THIS ESTABLISHMENT.

dixodious / 5/23/2008

Dishonest Manager and Owner, Rude Staff, Bait and Switch strategy, Incompetent Mechanics!

I brought my vehicles here and will never again. They destroyed my power steering pump, bent my pulleys, and kept my car there for 4 days (when the work was only supposed be 2 hours!). They took my car apart, then said the part they ordered (and quoted me on) did not fit and I have to spend a hundred dollars more. After researching it further, I realized they used all refurbished goods and tripled the cost of the ... view moreparts on the invoice.

Also avoid this place, which is owned by the same guy:
Napa Auto Care Center
249 S Glenoaks Blvd
Burbank, CA 91502

DO NOT BRING YOU BUSINESS HERE.

anonymoosie / 6/29/2007