Elmore Toyota / Garden Grove, California

Rating: ★

47 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 15300 Beach Blvd, Garden-Grove

Postal code: 92683

Phone: (714) 894-3322

E-mail: sales@elmoretoyota.com

New Car Dealers, Used Car Dealers, New Truck Dealers, Tire Dealers, Automobile & Truck Brokers, Automobile Parts & Supplies, Wholesale Used Car Dealers, Auto Repair & Service

master card, debit, check, all major credit cards, financing available

Toyota dealership and scion dealership in orange county. Genuine toyota and scion dealership service using genuine toyota and scion parts. Huge inventory of used or PRE owned and certified PRE owned vehicles.

Mon - Fri 9:00 am - 9:00 pm

Scion, TRD, Toyota

Scion,Toyota

(714) 892-1427

Chinese, English, Korean, Spanish, Vietnamese

This place is really HORRIBLE! It should not get even one star. The sales people are all extreme high pressure and rude! They sent out FIVE people from sales reps to sups to try and get me to buy an SUV for more than I wanted to pay and even tried to get me to finance claiming that it would benefit me. The sales rep who initially approached me wanted to take the keys to my car claiming that they needed to look at it ... view morefor the trade in value. The real reason was so that they could keep me hostage while they kept working on me. It took them about an hour and a half for ALL of them to get that I was not going to budge. They really thought I was an easy mark. I don`t know who the other reviewers are who gave this place high marks, but I would bet they are connected somehow to this business and just added their two cents to try and make it look good. Those reviews look too suspicious. Buyer beware!!! This place needs to shut down.

GlenNevis / 6/12/2012

This place is the worst place to buy a car. They are ALL pushy and high pressure. Read my full rating on the YP site.

GlenNN727 / 6/11/2012

Unfortunately this is not just a bad experience, but also a case of damaged property, lies, and theft. I am finally coming to the end of a 5 month-long mess of issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our encounter by stealing $300 from me in one last hurrah. Each time they tried to ""fix"" something that they da... view moremaged, they would damage something else in the process, with lies and the usual run-arounds throughout the entire process. Promises of days turned into weeks, and nothing was ever done without cutting corners. After their most recent mess, we agreed that I could have my own shop fix the damage they caused (this time it was my paint, which was fixed by Rhino Detailing) and Elmore would reimburse me. They went back on their word and told me it would be ""bad business"" for them to have to pay. After countless wasted days dealing with dozens of issues and damages sustained to my vehicle, I can`t emphasize enough that no one should take their vehicle to Elmore Toyota. They will cut corners and will never respect you or your property. The e-mails I received throughout the process, especially towards the end, were nothing short of rude, disrespectful, and completely lacking of any professionalism. Here is an example of an email I received when they decided not to reimburse me as promised. This is a direct copy of the e-mail, verbatim: -------------- Me: ""Ruben, I never heard back from you... Please call me as soon as possible."" Ruben Serna: ""Josh... Chill out... I will get back to you as soon as I have an answer..."" Ruben Serna (before I could reply to his previous e-mail): ""No is the answer!"" In todays economy, someone is making a living treating customers this way? I have full documentation consisting of e-mails, texts, and pictures. If there is any doubt, please feel free to message me and I would be more than happy to share my experience in even further depth. I would rather have to prove myself than have anyone else doubt the severity of my experience and have the same things happen to them. Do yourself a favor and drive another 5 minutes to any of the other dealerships in the area which all have far better reviews. On a positive note, I am back to servicing my vehicle myself, so thanks Elmore! However, that also means that I noticed more areas where they had cut corners- for example, my driveline had never been greased a single time in 40k miles. More great work from Elmore... UPDATE: After weeks of lies, contacting corporate, and the beginning stages of a lawsuit, they finally paid me back for $250 of the $300 they owed me. Not exactly impressive, but I want to make sure my review is factual and honest.

Josh220 / 5/31/2012

I recently bought a brand new 2012 Prius at your store on the 7th and since I was in a rush to get to work I signed all the papers telling Jeremy their finance manager to go ahead and add all the protection on the car. After reading all the papers I decided the protection wasn`t for me and came back on the 27th to cancel and get a refund on all the extra protection such as the premium Toyota warrantee, gap, and prepa... view moreid maintenance. Since Jeremy was not there I spoke to an asian lady who I waited around 10 minutes for and after telling her my situation she leaves and talks to someone, comes back and says I have to see Jeremy fix my problem. I requested to see if any higher authority personnel can speak to this about me and after waiting for about 20 minutes more in walks Lennie Roman. Of course he says the same thing that I have to wait for Jeremy so I let that drop and I ask him in your opinion am I able to cancel this. In response he says no because it has already been processed and he repeats this "everything has gone through and everything has been processed" even though the contract states I can get a refund within 60 days. I showed him the paper and he reads the contract out loud as though I`m stupid to prove me wrong just to end up saying I guess we`ll be able to take it off your finance amount... The point I`m trying to get to is he should know your policies as a man of his position and not try to swindle customers into keeping things they don`t want. This is my first new car and my first buying experience. Simon did a great job showing me the cars and all the features and Jeremy also was very professional going through all the details with me. I went back the next day to see Jeremy and he was able to fill out a simple form to cancel the extra contracts I didn`t want so I was a little more frustrated knowing it was only one form that took 1 minute to fill out while they made a big deal about how long it would take to cancel it. It`s people like Lennie that cause the stores reviews to be so low on all the sites. The only reason I came to your this store was because a friend recommended me to Simon and all I read is "100% satisfaction Guaranteed". This was not the case...

Vinsanity18 / 3/30/2012

can i rate this minus???? horrible crappy service.. first off they tell you ohhh we can get you this car for this price .. (bs) (+$2000 deposit) if you say that you have to leave to get your kids because you have already spent 2 hours in there.. they will tell you only 10 more minutes (bs--- +1hr) then you will then get told you have been approved... you will then drive the car of your dreams for a wk then you will f... view moreind out that you were not approved and been driving without finance and your previous finance company will hound you.. they will then tell you that they have dealt with it (bs) they then say to you that you cannot have your original car back because they have done work on it. and that they will find you a better one (bs + a car which is worse than your original without central locking and electric windows) they then tell you they have financed it (bs AGAIN) you then get towed away with your kids there and then given original car (which you bought from them a year ago and they told you to come bk in 12 months to get a better one) If you want to buy a car with the bs to go with the price then go here,... rude service people... unprofessional staff.. they say they will call you bk and never do... taken a month yo get what??? nothing... I am a veteran and been deployed 3 times to serve my country and when I come back and want to get a new car for my family and new born (with a deposit) I cant even do that!!

myla12101 / 8/9/2011

I am surprised that this place actually sells Toyota.. I was on the prowl for a Prius, new or used. I had done the research online and started calling around. The first call should have been enough.. within one minute the sales person was telling me that the Prius was one of the hardest cars to find, in fact, in Silver it was almost impossible. He said that he had one left, that was actually on hold for a customer a... view morend then he asked if I could hold on one second.. I was surprised when all of a sudden I was on hold.. I didn`t even have a chance to say anything. The sales person came back on the phone and said since the car that was on hold didn`t need to be delivered until next week he could sell me this silver Prius and relocate another for the customer who had agreed to buy this silver Prius before me. Are you still with me? My head was spinning... I didn`t know how I felt about this. I paused for a second and the sales person said he could hold the car until this afternoon if I told him I was interested. The sales person said he could make me a great deal on this car considering how hard these cars are to find in silver and how the price of gas is going through the roof.. He suggested that I give him my information over the phone so he could get things set up and run this deal by his manager. I told him I would call him right back... and called another dealer.. I am not sure what the standard of service is for salespeople but based on other dealerships I visited, I think this dealer might not be as good as others..

gingernguyen / 7/32/2011

Got `09 Camry Easter Sunday, had it`s alignment serviced 4xs within two weeks of taking it home. Service dept. states car was being serviced based on ""my preference"". Didn`t realize wanting your new car to drive straight was a matter of preference. Shame considering the sales part went well. Appears to be ok now, but I`ll be getting an independent mechanic`s report because of Elmore`s incompetent service dept. ... view moreNot driving the car, in the garage for the time being. We were the problem and were being ""picky"" according to the Service Department Manager, although the last adjustment made prior to a Toyota Corporation Technician coming out and signing off on it, made a difference. I guess it takes a Toyota Tech. coming out in order for them to do a thorough job. General Mgr. doesn`t bother responding to you himself (already has your $$ anyway) to take ""ownership"" of his dept. It`s been the worse dealership situation we`ve ever experienced!! Extremely frustrating and I`m now going through all avenues to get the new car that I initially intended to buy (matter of principle!!!).

Annep / 4/28/2009

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