Power Toyota Cerritos / Cerritos, California

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 18700 Studebaker Rd, Cerritos

Postal code: 90703

Phone: (562) 860-6561

E-mail: directorylistings@autonation.com

Dishonest business practice. They do bait and switch. Two times they lied. Don`t waste your time.

danielkim / 2/17/2012

I came to Toyota knowing I would get a great car but wasn?ˆ™t expecting to recieve the best service ever. I am a server and I know a thing or two about service and let me tell you, Power Toyota is on point. From the greeting to the test drives, the annoying questions I kept asking and all the headache of financing. They kept their cool the entire time and never once seemed to be bothered by all the hassle I put them th... view morerough. I am definitely happy with my purchase.

jamiestein77 / 5/9/2011

VERY DISHONEST DEALER- CAUTION! Rating should be 0 stars but 1 star is the lowest score this site will allow My husband and I purchased a new Sienna van (which we love) from this dealer and we experienced multiple, serious and dishonest problems with the dealer. First off we turned in a full paid for vehicle as part of the deal and brought that car in the day before for it to be looked at and were given a writ... view moreten price for that car. !2 hours later when we came back to complete the transaction they said the trade-in would be $1000 less unless we could prove to them that the convertible top worked?ˆ”it did work perfectly but it was never brought up the day before when the trade in was being evaluated. Secondly the check for the trade in never came to us. We called and called and called ?ˆ“ never got a return call and when we did speak with people got excuse after excuse. We were told the check should arrive to us in about 2 weeks. Finally nearly a month went by and I went into the dealer and they looked for the check and found our $13500 check ?ˆ“ dated 2 weeks pervious to the date I was there, ?ˆ?sitting on someone?ˆ™s desk?ˆ?. Next problem was they did not forwarding third party services paperwork for completion to LoJack so our tracking and warning system could not get installed. We paid for this but could not get it installed until the dealer sent the paperwork into LoJack?ˆ”a month went by and nothing. Next problem was missing areas inside the car in applying the PermaPlate protestant. Problems continued as the service department told me it would be 1 ?? weeks before they could give me an appointment to complete some work and repairs on an open due bill for things that were part of the new car purchase that the dealer needed to fix?ˆ”but had no time to on the day of the purchase of for over a month following that date. So why does this dealer have such great ratings? Well the people we dealt with made a point of telling us (and providing written instructions too) that is was VERY IMPORTANT if we get a follow-up call or survey we give them all excellent ratings in every category, and anything less would be considered a failing score. So there are a lot of coached false consumer ratings for this dealership because the employees make a very strong and clear point to tell the customer?ˆ”?ˆ?rate everything as excellent?ˆ?. They are so far from excellent in their dishonest business, service and financial practices. Be very careful and buy your car elsewhere!

Alysonl / 5/6/2011

Great Experience. I had a problem with my window motor in my new Toyota Camry, Chris was a great help, he had it fixed in no time at all. He knows what he is doing and does a great job with keeping you up to date with the service time. Dropped it off in the morning had it back when I was off work. I will return to the service department at Power Toyota Cerritos and going directly back to Chris with any questions or w... view moreork that needs to be done.

shawnl619 / 4/26/2011

I work long hours quite a distance from home. With the recession and gas prices are the only thing rising. I have spent alot of money on parts for my previous vehicle. After one problem got fixed, something else would give out. It also was terrible on gas. I came to Power Toyota because it was close to home and it was recommended by a friend. I needed a reliable vehicle quick to replace my vehicle before something e... view morelse would brake on it. I met Nick when I came in and he was so great. He understood my circumstances and filled me in about my options and also he knew so much about all the cars. I finally found one that, I had to have and Nick made that happen. Great customer service guys! Nick was so friendly and I would definately recommend this dealership to others.

lillyjet15 / 4/18/2011

I came into Toyota simply because I needed a more fuel efficient car. My V8 truck isn?ˆ™t doing it for me anymore. It cost me almost a $100.00 for a full tank and it only gets me about 400 mi. This just isn?ˆ™t cutting it for me anymore. I have been looking around at a few different cars but the Camry Hybrid really caught my eye. My wife and I went to Power Toyota to look around (we had no intent to buy). Nick greeted u... view mores with a smile, he walked up and asked if there was anything he could do to help us find what we were looking for. I basically told him I like to stand out from the crowd. I don?ˆ™t like the everyday looking car, but fuel is my concern right now. I did mention that the Camry Hybrid did catch my eye. When I said that his face light up. He said I have something to show you. We went to the back of the dealership and there is was, my future car. It was a 2011 Camry Hybrid. It was a dream come true. From the color, black on black, to the alloy rims, sunroof and navigation. It had every bell and whistle I could ask for. Ok so here comes the headache, the negotiations. First what were they going to give me for my truck and the final price I would have to pay for the Camry? Nick and one of his coworkers go outside to appraise my truck. I told my wife a number I wanted and they were only $500 off, I was getting happy. We talked numbers on the Camry and may I say it is very exciting being able to fill up for less then 40 bucks and it last me over 500mi. All my thanks goes out to Nick, if not for you I might still have a gas eating truck.

mikeadd81 / 4/8/2011

The reason I bought my new vehicle was because of the excellent hard working job that Nick and Capone did to help me get the truck I wanted. Thank yor listening and understanding and accommodating my specific needs.

josegutt11 / 3/20/2011

Close by Toyota is my preferred car. I have always heard positive stories about Cerritos auto square. I have lots of friends and family members who have purchased from Cerritos Auto Square. Great service! Friendly staff great deals. You will go home happy!

spuidom / 3/7/2011

Helpful and friendly attitude. My circumstance was difficult and everyone bent over backwards to help. That?ˆ™s a rare thing; they were exceptional even when I did not exactly know what the process was they made sure they figured it out. It was not your typical dealership experience. They were above and beyond what I expected. Thank you for your time and effort!

DylanS / 2/29/2011

Louise Evans did a good job listening to our needs promptly providing helpful information to inform me with. With her help I was able to quickly come to a buying decision. I especially appreciate her honest, no nonsense way of communicating true facts and her helpfulness. Louise made the car buying experience easy and pleasant. I would definitely consider referring my friends and family to Cerritos Toyota because Lou... view moreise was a great sales person and gave great service. Thank you Louise and Cerritos Toyota!

Davidliao / 2/24/2011

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