Acura Independent Svc Ctr / Camarillo, California

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Automotive Tune Up Service

Address: 1955 E. Daily Dr, #105 , Camarillo

Postal code: 93010

Phone: (805) 987-8180

E-mail: service@camarilloindy.com

I had a terrible experience with this shop. They promised me my car back by Friday afternoon but did not deliver. They kept delaying the completion date/time but never gave me the courtesy of a call to give me an update on their progress. I always had to call them after they failed to make their stated completion time. When I did have to call, I didn?ˆ™t appreciate the tone of voice that I was given. The ?ˆ?we?ˆ™ll call ... view moreyou?ˆ? attitude didn?ˆ™t set well with me at all. I explained to them that my son had to get back home and needed the car ASAP. But rather than work with us and complete the job Saturday, they said that they didn`t like to let other mechanics complete someone else?ˆ™s job. Fine for them, but three days of work were missed because of their refusal to make adjustments in the spirit of customer service. They told me that the plugs, cap and rotor were ?ˆ?completely shot?ˆ? but they had been replaced within the last couple thousand miles. I don?ˆ™t think that was anything more than an attempt to pump up their sales. How could I trust what say when they do things like that? To top it off, when I did come in to pick up the car I learned that they don`t include sales tax in their estimates. So the quote they give over the phone is less than the amount you owe when you pick up the car! This is very deceptive in my mind. No reputable company does this - none. I felt very deceived throughout the entire process. I won`t be back.

andrew.stroot / 8/4/2012

Tthese guys are great! i cant believe how quick and handy when you need the job done. Great people

ilikemusicitsgood / 7/17/2011

Overall thee best place to go for a car repair. My car has never ran better before. Very awesome and honest people. Love everything they have done for me. Great job indeed. Thanks Camarillo Independent.

madisonshea03 / 7/16/2011

The staff at Camarillo Independent is always very trustworthy. I have always been happy with Camarillo Independents work and service. Thanks Camarillo Independent and there staff!

Jaime Causton / 7/15/2011

I have been a loyal customer since I bought my first 1976 civic new off the showroom floor. I have always received excellent service, quality and courtesy by an exceptional and knowledgeable staff. All repairs are a great value compared to anyone else in this area and have a guarantee that you can depend on. Family owned and operated Camarillo Independent is and has been the best repair facility I`ve ever had th... view moree pleasure of going to. .

John Harrison / 6/28/2011

I want to compliment Camarillo Independent Automotive service for the excellent job they did on my Toyota 4-Runner. They located the problem and repaired it for less than what the dealer would have charged. I am very pleased with their work. This is the fourth time I have taken a vehicle to them for repair and the fourth time I have been very pleased. They do professional work at a good price. They run a clean shop ... view moreand are up front with the costs....CRH

ChuckBES / 5/25/2011

Because I had to, I have this business one star. If given a choice I`d give this business NO STARS at all. These people are dishonest and extremely mean. There`s really something very wrong going on over there. I wouldn`t trust them with my law mower, much less my vehicle (again). They serviced my vehicle, charging me for services they never performed and then when I called them on it, they screamed at me. I on... view morely wish I could get my money back because I had to take my vehicle to the dealership to finish the work. Don`t trust them!!.

Alert the media / 3/12/2010

As our 2002 Honda Accord fell out of warranty, we decided to use a local service repair shop recommended by the American Automobile Association (AAA) of Southern California. We decided to use Camarillo Independent Honda, Acura & Toyota Specialist at 1955 E. Daily Dr., Camarillo, CA 93010.

We had the car serviced there about every 6 month over a period from March 2007 until October 2009. Each time we brou... view moreght it in for service, the service charges averaged between $500-$600 per services, in large part due to other items found needing repair. Although not pleased with all the needed repairs, the car had 84,000 miles and figured some parts were just getting old.

In October of 2009, the check engine light went on and when checked, they indicated that two sensors were bad due to a code reading of 1457 and 1739. Also, they recommended that the transmission fluid was very dirty and needed to be flushed. At first I authorized the repairs but after checking the codes on the internet, it indicated that a reset of the check engine light would be recommended first before any repairs to insure that it was not a false reading. I called back and ask that they not repair the car and I wanted to get a second opinion. They indicated the repairs were already in progress and to stop now would cost almost as much as the total amount of the repairs.

Two month later the check engine light went off again. I took it to another repair shop recommended by a friend and the same codes, 1457 and 1739 were showing up again, the same ones supposedly replaced two months earlier. The new repair shop recommended resetting the check engine indicator and see if it comes back on. An AAA investigation of the repairs made at Camarillo Independent is now under way.

What was of equal concern, after reviewing our records, it turns out Camarillo Independent recommended and performed a transmission flush on March 2008 and recommended and performed it again on October 2009. Two transmission flushes were recommended in less than 19 months and with less than 10,000 additional miles on the car. Additionally, Honda, as it turns out, does not recommend any transmission flushes for the Honda Accord. There was also third invoice in December 2008 where they had recommended a transmission flush and I had told them it was just flushed. The technician noted on the invoice ?ˆ?No transmission service, just did with us?ˆ?. Evidently, transmission flushes are a very common item to be added to the services.

Because it was an AAA recommended shop, I had assumed a certain level of integrity regarding the services preformed but as it turned out, this was a mistake and wanted to alert others.

For Your Informaiton / 11/31/2009

I will never take my car to Camarillo Independent ever again. I had a major service performed. They never checked my tire pressure and two tires were at less then half the recommended PSI. They always recommend unneeded services and when I question their integrity they yell at me and tell me I don`t know what I am talking about. I highly do not recommend them.

manybadhabits / 7/31/2009

I had a battery changed on my VW van and within 10 miles of driving, I had an electrical fire!!. I had noticed that the clock and radio were inoperative after I had left Camarillo Independent (worked on the way in), and was driving back there to get them to fix them when the electrical fire erupted. Of course they claim they did nothing to cause it, but I now (20 hours later) have evidence which will be presented t... view moreo my insurance company for the trial.

bobvwvan / 10/29/2008

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