Bob Smith BMW / Calabasas Hills, California

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 24500 Calabasas Rd, Calabasas-Hills

Postal code: 91302

Phone: (818) 444-1650

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Reviews:

Lost my business

On December 23rd my BMW suddenly stopped running. I was fortunately near an independent mechanic. Once he determined the problem, he began to make plans to locate and then drive to get the necessary part for me. He called the parts department and inquired about the part he needed. The service person was extremely RUDE!. He initially said he didn`t have the part. We inquired how long it would take to order an... view mored the cost. We also asked if they had another dealership in the valley who might have it and did he have their phone number. He did not answer our question regarding the availability or cost and was extremely RUDE regarding another location. He could have POLITELY said they didn`t have another location, quoted us the price and delivery estimate and all would have been well, Instead he yelled at us on the phone (we were on speaker phone so everyone in the office heard the call); told us to do our own DAMN homework and hung up on us. My husband and I are buying new BMW`s this next year - and not from them!

RoniMi / 12/27/2011

STAY AWAY ~ THEY LIE ~ SIMPLY THE WORST

I test drove the cutest Mini Cooper S Convertible, loved it. The sticker was $34,700.00. Robert, best car salesman I have ever met, said the price was FIRM, they don`t come down a penny because they don`t have to, and they won`t ever, not even a penny. So because I loved the car, SOLD! Now they have my email address. So, I get the email, JUNE MINI SPECIAL ~ through June 30th, from sales manager IAN SIMMS, the JUNE ... view moreSPECIAL ,YEP, you guessed it is: ONLY THE MINI COOPER CONVERTIBLE IS ON SALE! $2000 off ANY MINI COOPER CONVERTIBLE UNTIL JUNE 30th, 2010!!!! So of course I call, email and no response from Ian Simms or anyone at Bob Smith (still nothing after two weeks), MINI USA Corporate responded, and said that was unacceptable and they were going to call and ask IAN SIMMS of BOB SMITH MINI to honor that and give me my discount. IAN SIMMS REFUSED! MINI USA is filing a complaint against BOB SMITH MINI. They are an independent dealer so Mini USA cannot force them to do anything. I am going ahead with legal advice and pursuing it further. So far no word from IAN SIMMS ~ oh OOPSY ~ Yes IAN SIMMS just sent me another email, asking for my SALES EXPERIENCE AT MINI! Seriously? Not that they will care at all. BUT BEWARE ~ THEY LIE. They cheated me and they will cheat you too. While Robert was wonderful at selling the car to me, he obviously was lied to by you Ian and Bob Smith and in turn lied to me. Robert told be that the sticker price of $34,700.00 was the absolute FIRM PRICE, not a penny less because BOB SMITH MINI DOES NOT DISCOUNT THE CONVERTIBLE MINI EVER, NOT A PENNY. I received an email from you IAN, with a $2000 discount ON ANY MINI CONVERTIBLE THROUGH THE END OF JUNE, JUNE 30th 2010. I WAS NOT INFORMED OF THE $2000 month of June discount on Mini Convertibles for the month of June ending on JUNE 30th 2010, which is when I bought my Mini. In fact ROBERT CLEARLY TOLD US THAT YOU NEVER DISCOUNT THESE CARS, EVER! Well, well.

BOBSMITHMINIBAD / 6/30/2010

Good Service

Best customer service ever!

mmm k / 10/32/2009