Cooks Collision Of Roseville / Auburn, California

Rating: ★

10 years in Business

Automobile Body Repairing & Painting

Address: 2018 Taylor Rd, Auburn

Postal code: 95678

Phone: (916) 781-3242

Company Message

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Automobile Body Repairing & Painting

Neighborhoods:

East Roseville Parkway

Open hours:

Mon - Fri 8:00 am - 6:00 pmSat 9:00 am - 2:00 pm

Brands:

Dunlop

Reviews:

One star is TOO MANY!

We own a cl55 amg.Hit a deer on hywy 50 needed a hood and a bumper.Not a tough task.We took it to cooks upon recommendation of MBZ of EDH..oops..two times there.DISMAL FAILURE.We met with people in suits who reassured us they could make it right at the Roseville location.FAIL and LIE.The parts are coming off the paint was wrong and they replaced our hood with a used,DENTED hood..That`s right.Our car went through thei... view morer oven so many times that all the trim is discolored everything they touched is terrible and to add insult to injury the person they had buff our BLACK car swirled it worse than the pacific ocean SEVERAL times..there is sooo much more I am not listing here that is wrong.We will most likely sue cooks.owning a 100K car that looks like crap kills our interest to even drive it.COOKS are CROOKS.

MBZcl55PRIDE / 3/11/2012

Disappointing repair

The shop atmosphere was very clean and orderly, even professional. Deceiving in retrospect. I found that 1) car was not totally put back together (IE: missing screws, missing inner fender molding, etc), 2) Car was not inspected by shop prior to being released (paint was flaking off when I arrived to pick it up), 3) Molding and valance panels do not fit together properly (bumper and valance below do not snap together ... view moretightly as they should). 4) Over spray on other panels and adjoining moldings (sloppy, messy, lazy workmanship).
It was a simple repair needing only to replace (and paint) rear bumper and valance molding. Car was at shop for two weeks. (I had two deep scratches in the bumper and valence)
The fit and finish is critical for any car and on a Mercedes its all about German engineering which is to close tolerances. Obviously this is not Cook`s strong point.
After two weeks I gave up, I was told it would be a three day job.

trocar / 10/20/2006