Longo Toyota / Arcadia, California

Rating: ★★★

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies

Address: 3534 Peck Rd, Arcadia

Postal code: 91731

Phone: (626) 580-6000

Auto Oil & Lube, Auto Repair Service

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Reviews:

bad costumer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i went today to longo toyota and they treat was so bad and racist they are not helping me at all!!!! just keeping saying tell me honestly what you want!! in bad way not even friendly... bad experience there

yadiramar2001 / 3/30/2012

I AM SO HAPPY I FOUND LONGO

I only wish I had called Longo first!! I wanted to purchase a new Prius. After getting the runaround from several dealerships, I called Longo and spoke to a sales associate named Henry Lawanson. Henry Lawanson is probably one of the best sales associates I have ever come in contact with. Henry`s professionalism, knowledge and attention to detail are truly unmatched. Henry didn`t resort to old school used car sal... view moreesman sales tactics. In fact, from the moment I met Henry, he remained laser focused on my needs and making my Toyota experience a positive, memorable experience that would develop an ongoing relationship built on trust. As with all car purchases, after you tell the sales person you want the car in question, you head over to the Finance Manager to put together the delivery. I have purchased many cars for myself and others over the years. Sitting with the Finance Manager is often the part that gives car dealers a bad name, NOT WITH LONGO. Kevin Holley listened, made suggestions and completed the deal without giving me the runaround, bringing in the Sales Manager or any other theatrics. I drive from Los Angeles each time I need service, Service Associate Michelle Hernandez always makes sure I get in and out quickly I am always amazed how each employee bends over backwards to make sure I am 1000% satisfied. - THANK YOU!

helloclarence / 8/12/2011

Removed

Removed....

ladybuggs / 8/31/2009

Worst experience of my life.

Went in october to get my car fixed b/c of a hit/run:

1. Took a month to fix moderate damage, not because of the hours required to repair the car, but because of a lack of communication, lack of urgency, lack of organization, and lots of mistakes.

2. Person I dealt with, Mike Cabrera gave me a huge attitude and actually raised his voice at me when I asked him how much longer it will take to fix my car a... view morefter I waited for 3 weeks.

3. Refused to update me on the status of my car repairs, had to repeatedly call the body shop in order to get a response back.

4. When I finally come to pick up the car, took another half an hour of standing around after finishing all the paperwork waiting to pay my bill because of yet another confusion with my file which appeared to be VERY disorganized, and I find out they didnt even bother to fix the window of the door that was slightly dislocated due to the force of the impact and thus continues to move after fully closed, and makes weird mechanical noises when rolling up. Had told them about this problem when I dropped off the car a month ago, even showed an employee and got confirmation that he understood. I ask about it repeatedly and they claim it had stopped moving and seems fine again, yet a month later I find out nothing has been fixed and they claim they don`t hear anything. Said that if I wanted to come back they will try to ""diagnose it."" Already yet another major inconvenience in a chain of horrible customer service and timeliness, but I come back anyways on Tuesday only to find out the service manager I dealt with decides to take a sick day right before I come in and no one had scheduled my appointment to diagnose the car. They take it to the service dept. and without looking at the window for more than one minute they tell me they don`t think anything is wrong with it and if I really want to diagnose it I will have to wait until a technician in the collision dept has time to look at it. Got fed up and left.

ronald3839 / 12/24/2007

Very happy with my experience at Longo

I recently purchased a 2008 Highlander from Longo Toyota. You can sense the difference Longo has from other dealerships the minute you walk into the main sales office. My sales rep was Brian Rooney and he was very friendly and helpful without trying to pressure me into making a purchase. The staff at Longo took care of all the paperwork for my credit union financing and my DMV registration. The only drawback I ha... view mored was the long wait time in processing the car purchase. A nice perk they offer is a new car owner seminar where they offer a complimentary dinner and some valueable service coupons for your new car. I know the seminar is partly a big sales pitch for Longo parts and services but after seeing the level of class and professionalism at Longo, it`s no wonder why so many people drive long distances to the El Monte dealership just for their car maintenance and service.

porkjello / 11/2/2007

The best Toyota dealership in L.A.

Four years ago I bought my car from Longo. I went looking at five other Toyota dealerships around L.A., and couldn`t stand the high-pressure, icky sales tactics. Longo was zero-hassle: I came in with invoice price I wanted to pay, test drove the car, and walked out a couple of hours later. One month later, some fool ran a red light and smashed into me. After the insurance was settled, I went back and Longo sold m... view moree another car at below invoice - again, no hassle. If I buy Toyota again, I`m definitely coming back here.

ricecrazy / 5/18/2002