New Century Bmw / Altadena, California

Rating: ★★

14 years in Business

New Car Dealers, Used Car Dealers

Address: 1139 W Main St, Altadena

Postal code: 91801

Phone: (800) 286-4269

Call Today!

Our Commitment to you: Staffed with highly trained courteous professionals that care about your concerns, Pro-Tint will go to the extra mile to help you make the right decisions for your style and budget. Whether your looking for window tinting for your home, office or auto, 3M paint protection for your car, the latest Alpine CD receiver, a Parrot Bluetooth hands free kit, an iSimple iPod interface module, or a top of the line Viper 2 way security system w way security system with remote start, Pro-Tint has it at the best price and installation for you. With our proven track record of serving over 100,000 customers in the San Gabriel Valley since 1988, you probably either have a neighbor, co-worker or family member that has been to our store. Just ask them, we re positive they were satisfied with our level of service. Your satisfaction is our success!

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Open hours:

Mon - Fri 7:30 am - 6:00 pmSat 8:00 am - 5:00 pmSun Closed

Brands:

Bmw

Extra phones:

(626) 570-8444

Languages:

English

Reviews:

Excellent Service Department, Highly recommend

I have not purchased a vehicle from them but I have a 2011 BMW that I service there. They have great customer service and a very comfortable lounge area with great coffee. The people in service did an outstanding job addressing my issues with my car. Everything about the whole process is painless and just easy. I drop my car off, get a loaner, which I like because they are brand new cars. My service adviser ... view moreis Tim. He is extremely friendly, courteous, and professional. My car gets worked on and all issues resolved promptly. I also like how easy it is to communicate with them via email. If I have questions about my car or anything else, I have a ""go-to"" guy to ask my questions and I get a response back that same day. Other advisers could care less if you sent them emails so to me, this really means going above and beyond. Great place for service if you are in the LA area. Next time I`m in the market for a new BMW, I will gladly give their sales dept a try.

Kaylieandseven / 1/4/2012

real fast and esay

love it when to get a car with Henry got the paperwork ready sign here and there got in the car and left good service.

frankrcuzakis / 11/4/2011

avoid the service department

Went in to get my car checked for failure to start. Once they see you can`t get the car started they got you by the balls. They charged $145 to ""diagnose"" the car after I told them exactly what`s wrong with the car. They charge $800 for a thermostat. Their reason, it`s genuine BMW not OEM. I looked at various auto parts for ""genuine BMW"" the part is $35 They quote $400 for the part and $200 labor. Then they ... view moresay it`ll be ready by the end of the day, then you get call saying it wont be ready until the next day.

geeforce1 / 2/22/2011

only want big money

Hello My experience with New Century BMW was horrible. I requested for a point inspection, Smog, windshield wiper change. About an hour later I called to ask the service rider about my smog because I didn?ˆ™t see it noted on my ticket. Joe the service- rider informed ?ˆ?I?ˆ™ll add it to the ticket?ˆ?. And everything was fine with my car accept the front arm-bushings but he has to call the warrant company. I tried to give h... view moreim my warrant agreement # so if anything wrong with the car he?ˆ™d have that info but he didn?ˆ™t take it. When he called me back with a price he forgot to talk to parts so he had to call me back again with a break- down because I kept asking and he didn?ˆ™t know. When he finally had all his information together he called me back and I told him I?ˆ™d have to come back to make an appointment. Joe told me ?ˆ?well I can?ˆ™t do the smog or wipers for you because then I have to place another ticket order and I have too many customer?ˆ¦.I would have thought during all this time my car was sitting there not getting any work done because he didn?ˆ™t have the pricing for me he could have had the smog performed which was the main reason I dropped my car off.. Not to mention he told me I needed all kinds of other stuff done to my car. Fluids, and coolant?ˆ¦..The kicker is I just had my coolant replaced and serviced a month ago. At that time I know if this place was a rip off, dishonest and rude?ˆ¦..How are you going to tell me you have too many other customers?ˆ¦..TOO M ANY CUSTOMERS THAT FALL FOR THE UNNESSCARY REPAIRS TO THEIR VIHICLES?? TOO MAY PEOPLE THAT ARE GOING TO SPEND MORE MONEY THEN ME?? SORRY MY $100.00 SMOG AND WHIPER CHANGE WAS NOT WORTH SPENING TIME ON.

julia99 / 2/22/2011

Totally lack basic business ethics, AVOID

I live out of town, and saw a car I wanted to buy on their web site. I tried to buy the car over four days when while they told me every story you can imagine. They negotiated for three days before accepting my offer. I told them we had a deal! Then within two hours they turned around and told me they had sold the car to someone else. Completely lacking ethics and honesty. Admitted that they were wrong and offe... view morered to find me another car. Obviously brain dead to think I would by even a bag of peanuts from them after they wasted my time. Avoid at all costs. There are lots of good BMW dealers, don`t waste your time with these guys.

spinmetals / 1/28/2011

shame on new century bmw

this place gets the worse service ever !!! I made a service appointment on 10:40 am and the customer service told i can pick up my car around 2:00 pm or if they done it early they will call me back to pick my car , there had a promised time on the paper it is 4:00pm . i was waiting until to 5:30pm still nobody call me from new century bmw . when i call them ask about does my car ready to pick up ? the service said it... view more was ready long time !!!!!! think about that , after they made money from us , whatelse they can get from the customer ? nothing else , so they dont care about customer anymore !!!!! guys choice a better place for your after-sales service . i swear if they do that to me again i ll complain them to consumers` association !!!!!

shameonncbmw / 1/7/2011

RIPOFF and terrible customer service

This place is a complete rip off and the customer service is a joke! Never go here for service! I`ve been here a few times for repairs on my Z3, and every time they recommend I buy ridiculously overpriced services that I don`t need (like over $2000 to replace seat rails that literally work just fine) and rip me off on the services I do need. Recently I needed a muffler repair. The estimate was over $1300 for ... view morea replacement, including (you`re not going to believe this) $145 for them to ""check and advise"". ... ""CHECK AND ADVISE""? $145??? I already knew what was wrong and I told them when I got there!! The best part is that I left and got my repair done at Orange Grove Mufflers for $60 and it is good as new! That`s 95% less!!! I`m so glad I didn`t get the job done by New Century BMW! Customer service was terrible the last time I was there as well: Their guy was 15 minutes late to my appt (which was a big deal because I needed to catch a carpool to get to work afterwards). I had also asked in advance for a shuttle to take me back to Pasadena (5 whole miles) and it STILL hadn`t shown up 51 minutes after my appt!!! I had my friend pick me up from Alhambra and the shuttle never showed up!! Later that afternoon when I told my helper that I thought the ""estimate"" of $145 he gave me that morning was for the whole repair (and not just the ""check and advise"") he literally laughed at me on the phone. I hope he gets fired, as that is what he deserves.

metronome123 / 9/22/2010

NEVER EVER GO to them

I had a M3 that was having problems with engine shaking, since I live in Alhambra I figure I should take it to the closest BMW dealership, I took it in, they charged me $200 something just to look at it, took them a whole day just to tell me that I needed a new CPU, and they were going to charge me $3000 something for the job, now that was not a small number, so I decided to go pick up my car and find somewhere else ... view moreto go, they tell me my car doesn`t even start so I needed to get it towed!! WOW, now I had to spend another amount just to get the vehicle towed to another mechanic BMW specialist, and guess what!!? when the car arrived they told me that all I needed was new spark plugs and spark plug wires, and that someone purposely messed around with some wires so the car wouldn`t start... now I wonder who messed around with those wires... hmmm...

Dayday11 / 4/20/2010

New Century BMW Alhambra / Worst Service / Thiefs

I recently had one of the worst car experiences in my life. I went to New Century BMW in Alhambra to get an Oil Change and a Turn Light Bulb replaced. So I give them the keys and they take my car. An hour later I get back my BMW X5 4.4i but it looks and feels different. They Stole one of my BMWs New Headlight Assemblies and replaced it with an Old Dirty Diffused Cloudy Discolored Headlight Assembly! They also... view more took the Air out of my Tires! My BMW X5`s two front tires purposely flatten to 28 psi & the back ones to 32 psi, the new Tire Stems on my Goodyear Response Edge Performance Tires had been broken & twisted! (They are 44 PSI Tires) & it seemed that they didn`t even top off my Oil!!!! I was charged $500 to have my X5 trashed / Do not take your car to New Century BMW in Alhambra / There is no control there I need some help in fighting & correcting this, I contacted the Manager but he hasn`t returned my call, do I need to contact the Better Business Bureau of the United States America -

Citrusonic / 3/2/2010

Rip-Off!!!

Ripoff!! This place is a huge ripoff.

I`ve taken my 330i here while still under service warranty. When my clutch went out in October, took it there because I wanted to have ""experts"" work on it. They replaced all major components of the clucth system including the clutch assembly. Paid over $2,600 to have them fix the problem. Lo and behold, the problem is back a month later. Took it back and they wanted to... view more charge me an additional $300 for labor to fix the same problem.

Also had a problem with the coolant leaking in June last year and they ""fixed"" it in June. Again, the problem comes back and they want to charge me an additional $500 to fix the problem.

This place does not take accountability for the service they give. Will rip you off if your service warranty is out!

Concerned Citizen1 / 12/14/2009