Pep Boys Auto Parts & Service / San Luis Rey, California

Rating: ★

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 3752 Plaza Dr, San-Luis-Rey

Postal code: 92056

Phone: (760) 724-2726

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Reviews:

Save Money and Headache

Do not bring your car to this shop. I brought my car to this shop to have them check out the clutch and the warning light which came on after the car shut off on me. The manager wrote me up and said: ""I will write this up as a front end inspection, to save you money"". I thought that was pretty nice of him... I should have known better... I get a call 3 hours later saying they checked it, nothing wrong with the car.... view more I am happy to give them the 20 bucks for a ""front end inspection"". I start the car and the light is still on. I walk back in informing them that the problem has not been resolved. The answer I get is: ""oh we didn`t check that, the manager wrote you up as a front end inspection. what you need is an advanced engine diagnostic ($90)."" I give the go ahead and they call me around 2 hours later saying: Fuel-pump assembly ($357.56) and labor 105. Again i give the go ahead. I stop by the next day to check if my car is ready. Yeah sure, it was ready last night. I did not receive a call. all the service guy said was ""that is strange"". so I fork over 597 and some change, bringing my total to 617+change. I drive off thinking everything is fixed. As i drive on the freeway, I loose all power, and have to stop the car. Same problem still no solution. I get myself towed to the shop, and (730pm) i am told they have to keep it over night, but it will have top priority and will be the first car in the following day. I check the next day at 11am (they open at 8) and ask about the status. I get a blank stare and am told that the mechanic is working on another car right now... moral of the story? Don`t go there and save a headache!!!

Meleas / 5/26/2011

Apathetic and Inhuman

I pulled in with a broken car and they couldn`t care less. They said they needed more than a couple hours to look at an overheating car and started rattling off a bunch of mumbo jumbo I was not meant to understand. They refused to talk to me as a stranded human being who had to be at work on Monday morning. All they see is dollar signs and time cards. Go to Meineke one block away, see Mark.

vital1819468307 / 5/6/2009