/ Orinda, California

Rating: ★

87 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 4238 Broadway, Orinda

Postal code: 94611

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Auto Repair & Service, Tire Dealers, Auto Oil & Lube, Auto Transmission, Automobile Parts & Supplies, Engines-Supplies, Equipment & Parts, Automobile Air Conditioning Equipment-Service & Repair, Brake Repair, Automobile Inspection Stations & Services, Emissions Inspection Stations, Mufflers & Exhaust Systems, Battery Supplies

Payment:

amex, diners club, discover, master card, visa

Services/Product offered:

Air Conditioning; Air Filters; Alignments; Alternators; Car Auto Batteries; Brake Pads; Brake Services; Climate Controls; Cooling System Parts; Disc Brakes; Engine Services; Heating & Cooling Services; Ignitions; Car Auto Inspections; Car Auto Maintenance; Minor Repairs; Oil Change; Radiator Service; Radiators; Rotors; Spark Plugs; Starters & Ignitions; Starting & Charging Services; Steering & Suspension Services; TIRES; Firestone Tires; Bridgestone Tires; TIRES SERVICE; Transmission Service; Tune-Ups; Vehicle Inspection; Car Auto Water Pumps; Wheels; Car Auto Wiring

Neighborhoods:

Piedmont Avenue

Open hours:

Mon - Sat 7:00 am - 6:00 pmSun 8:00 am - 5:00 pm

Brands:

Firestone; Bridgestone

Reviews:

Avoid, terrible customer service!

I brought my car into this location for an alignment and while parked in their parking lot, one of the employees was working on another car next to mine. He slammed a jack handle down into the side of my car, putting a dent there.

The manager was rude and obnoxious when I questioned him why they would try to jack up the vehicle next to mine when it was visually clear that the jack handle would clearly not fit ... view morebetween the two cars. He became increasingly combative and said he could just tell me to take a hike and I would have to take him to court and how I shouldn`t be questioning the actions of his employees (hey, they damaged my car, why wouldn`t I question this??).

The manager also refused to refund the money I had paid to Firestone that day while I was there for service. I left feeling like he was trying to get me out of his hair and immediately called Firestone corporate, who eventually took car of this by paying me the amount of a written estimate to fix the damage I got from a body shop. Note that the body shop said the damage was pretty severe and would have required a lot of force to make (as I said, they did SLAM the jack handle into my car). However the Firestone manager characterized the damage as ""microscopic"" which I find very telling of his attitude.

The bottom line is this never should have happened in the first place and there seem to be some serious training issues at this location both in terms of the employee who negligently damaged my car, as well as with the manager who was way too defensive and argumentative when presented with a serious customer service issue.

Also, while I was there, another customer came in complaining that her car was just in this Firestone last week and now her car is suddenly over-heating.

Given my experience, I would avoid this Firestone like the plague.

creativetechguy / 11/16/2006