Sonnen Motorcars - Audi - VW / Novato, California

Rating: ★★

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies

Address: 740 Francisco Blvd W, Novato

Postal code: 94901

Phone: (800) 766-6361

$29.95 Mid size hid kit with a 3 year warranty

Pep Boys retail and service location offering a wide range of car parts and accessories, as well as auto repair services, oil changes, brakes, batteries, tires and state-required inspections.

Reviews:

Stay aware from this shop

Service techs didn`t tighten bolts correctly after installing a timing belt. Several months later bolts broke. When I took the car back to them they told me that impact damage had caused two bolts on the top side of my engine to brake. Car has never been in an accident and shows no signs of impact damage. Furthermore two bolts don`t just brake by coincidence on your engine for no reason and nothing you could hit coul... view mored cause no other damage, but by chance just brake two bolts. They told me I had a cracked block and needed a new engine. I got a second opinion from a very repeatable shop in Berkeley and they confirmed that my car shows no evidence of any impact damage and that the bolts that were broken were from a botched install when I got the timing belt changed previously. Sonnen quoted me 7,000 dollars to replace my engine. Shop in Berkeley fixed my car parts and labor out the door for 800 bucks. They are unwilling to work with me at all on a reimbursement on the botched timing belt install or on the 160 dollars I spent on a false diagnostic telling me I needed to replace my engine block for 7,000. Stay away. I`ve been a loyal customer of theirs for years, but will never do business with them again. I spoke with a manger there and he didn`t care and disbuted me without even looking into the matter or having the facts in front of him. Eye on the bay and a lawyer will have to get there attention since they can`t reimburse an honest loyal customer for there screw up and for giving extremely false information.

Evan Uberman

Evan Uberman1 / 5/32/2011

Buyer Beware!!!

Audicat probably works there. This place is a scam. I purchased a car from them and within 3 days it broke down. The car was a lemon and they lied about the car`s history. The car was in an accident and they lied about it. The worst part was the person who fixed the car didn`t even put the intercooler back onto the bracket. The manager Rod Helaire decided to insult me because his dealership makes, and I quote, ""40 m... view moreillion a year."" I guess its easy to make a lot of money when you rip people off!

CPen / 5/17/2011

Great Experience at Sonnen Audi VW

I really don`t get these bad reviews??? My experience with Sonnen Motors has been outstanding. I have purchased two Audis and one VW here and had the best experience I have ever had, which is why I keep coming back. Very professional and well informed about the cars and the sales process.

Several of my friends (I recommended Sonnen to them) have also reported back to me their great experience at Sonnen as wel... view morel. So I guess some people just create problems for themselves or something.

I highly recommend Sonnen to all my friends and family. My experience there has always been great.

Audic / 10/13/2010