Sterling Collision Center / Newport Coast, California

Rating: ★★★★

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 1111 Bell Ave, Newport-Coast

Postal code: 92780

Phone: (714) 259-1111

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

World Class Bodyshop

The best quality job ever. I just had my Lamborghini 2007 bumper upgraded to the newer style and they did a fantastic job customizing it to fit like the original and matching the paint perfectly. Not only that they also fully and beautifully restored my 1988 M6 BMW with all OEM parts from Germany and WOW it looks amazing. I got both cars on the 22nd of December. This is the best Christmas gift I have ever received a... view morend thanks to the great team of Stering Collision Center. Ray the VP of Sterling has been a joy to work with. He kept me updated with the progress on weekly basis and worked with Evo Motors to make sure all the engine work is done. This has been the most amazing experience. Thank you.

Nazi / 12/24/2011

Great Work, Great Service

I recently purchased a CPO Porsche Carrera S Cabriolet. Unfortunately, like all CPO cars, there was some underlying issues that didn`t quite pass muster with me when I purchased it so I took the car to my dealership in Newport Beach to see what they recommended. In this case, the previous owner of the car looked like he had parked on top of a few curbs on more than one occasion and although there was no visible dam... view moreage to the upper visible portion of the bumper, there were some pretty deep grooves and scratches on the underside, so I decided to have my dealer order me a new bumper and have the old one replaced. The dealer ordered up the new bumper for me and shipped my car over to Sterling Collision Center in Tustin who apparently does all of their certified Porsche body work. I was given the GM`s contact info, Ray, and started dialogue with him on what I wanted him to do which was basically remove the old bumper, paint the new one and replace it on the vehicle. In addition to doing this, I also asked him if he could paint and install a fixed wing on my car in lieu of the stock spoiler, which he said would not be a problem. Car went in on a Wednesday and came out the following Thursday. It looked amazing. They matched the charcoal metalic paint beautifully and there is absolutely no visual difference between the bumper and the original body panels. The spoiler also looked just as good. Ray even returned all my original parts like I had requested. On the day of pick up, they took me into the warehouse and showed me everything they had done. They also wanted to make sure that I was 100% satisfied with the job they had done, which I was. Every person I talked to at the organization was friendly, responsive and eager to help. I would strongly recommend Sterling if you have any sort of exotic car or something that needs a little extra TLC... These guys are great!

mbasciano / 11/10/2011

Sterling charged with FRAUD by OC District Attorney

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Soulman / 9/2/2011

First Class Service

My 350Z had major front end damage after being hit while parked in front of my house here in Orange County. My car was taken to Sterling Collision Center and was repaired within a 3 week process. Upon completion my vehicle looked fantastic. Furthermore, the attention their staff gave me was impeccable I knew on a weekly bases the status of my repairs and they made me feel like a million bucks. Their facility wa... view mores very impressive and the technology they use to repair vehicles was mind boggling. A personal thank you to Sean who was as professional and positive as one could be.

fbetourne / 8/4/2011

Bobby Kripf

Last month I enjoyed my birthday with my family and friends. After the long day of fun I finally laid down to go to sleep when a loud bang came from outside. Lucky me a drunk driver slammed into my beautiful 3 series. After being up till 3 AM dealing with the insurance I was able to go to sleep. I awoke the next morning and called Newport Sterling BMW to have my car towed to the collision center. I was very upset and... view more looking for some fast answers. I called in before my car even got there. The friendly staff told me nobody had been assigned to my file yet but that they would find out who was. After a short wait on hold Bobby was on the phone with me. He was great and took a lot of worry off my shoulders. He made himself readily available for me on short notice and met with me an hour later. When I got to the collision center the staff was extremely friendly and welcoming. Bobby came into the waiting room and introduced him self. Then he took me back were my car was were he walked me through the process and filled me in on what was going to happen. I could tell I was dealing with someone who was honest and trully concernd. Being someone who works in hospitalty this ment a lot to me. Bobby kept me up to speed on everything that was happening. After about a week the insurance company called me and told me my car was a total loss. Once again I was ready to find out what was going to happen next. Right after I hung up the phone with the insurance company Bobby called. He told me the news as well and made himself readily available so that I could come clean my car out and sign off the car. I could not of been happier with who I was dealing with.

I just want to thank Bobby Kripf and all the Sterling Collision Group For there Honesty, Kindness and professionalism.

You guys made this a lot easier for me,

Thanks again to you all!!

Brandon

B5596 / 2/25/2011

World-Class Facility and Service

I used to be a consulting partner with Price Waterhouse. I backed our new car into the garage door. We live in the Palm Springs area and got two estimates out here and then visited Sterling Collision in Tustin. We had Sterling do the repair. Our overall experience - they have a world-class facility, service that every organization should aspire to, and a General Manager with integrity and a great sense of fair... view moreness. With the myriad of on-line reviews and the uncertainty of who is doing the rating and their motivation, I would simply suggest visiting their Tustin facility and talking with either Bobby Kripps, client advisor, or Ray Shahi, the General Manager. Here was our experience. First, Bobby Kripps asked for the keys and drove it into their facility. He tried to have the scratches buffed out so he could simply hand us the keys and say goodbye. He noticed a very small dent that neither of the other two companies saw. He showed us the facility including the area where they basically detail every car they work on and explained the steps in the repair process. Four days later we drove into Orange County and picked up the car. It was immaculate. Don?ˆ™t take our word for it ?ˆ“ simply visit them.

Nicolaides / 2/8/2011

World Class Customer Service

I recently took my 2011 Audi Q5 in for repairs. I was assisted by Mr. Bobby Krips which from beginning to end delievered a world class customer experience. He explained in detail the process and kept me informed in detail of any issues that came up. My car was in the shop for almost one month, not the shops fault but the so called good insurance company called Farmers which delayed the adjuster to come out, since ... view moreit was their insured fault. At the end of this ordeal, my car was considered a total loss. I still had an amazing experience at the shop, from the cleanliness, professionalism, and dedicated customer service that all shops should be measured by. Thank you Bobby Krips and team for all your help.

Bryan22 / 11/10/2010

Great Experience! Definitely Recommend

I recently took my Toyota Camry to Sterling for body repair, and I had an exceptional experience! I was reading some of the Citysearch reviews, and I believe that the negative reviews I read would not be happy ANYWHERE they took their vehicle. This shop is a high-line shop, judging by the other vehicles there, but I never felt like my vehicle and my patronage were not valued. Scott Berger handled my vehicle, and he d... view moreid an outstanding job. He answered all questions, and my vehicle looks amazing. I would definitely recommend Sterling Collision. It was a very positive experience.

ktadros / 10/28/2010

Satisfied Customer

I recently took my VW Phaeton to STERLING COLLISION for body work and a total repaint. The Phaeton is a difficult car to work on, but under the watchful eye of Production Manager Sean Russell, I was completely satisfied with the final result. Sean was more than helpful with warranty issues and very concerned about getting me the best service from VW. I could not be happier with STERLING`S customer service. I was... view more contacted on a regular basis during the process and made aware of any options as they arose. The car was delivered as promised and within estimate. I would not hesitate to recommend them, especially if you are seeking a quality result.

53 0val / 10/12/2010

STERLING COLLISION IS A BAD CHOICE!!

Sterling Collision had the worst service I`ve ever experienced. I took my Porsche Cayenne Turbo there to repair and it took them over 5 weeks to repair simple front bumper damage. Then called me the day it was promised to be finished and said they forgot to mention my sensors aren`t working. They were just going to give me the car back without finishing the repair! Terrible customer service. Poor management. Word of ... view moreadvise... GO SOMEWHERE ELSE!

harlow22 / 9/10/2010