Car Pros Kia / Lawndale, California

Rating: ★★

25 years in Business

New Car Dealers, Used Car Dealers

Address: 21243 Avalon Blvd, Lawndale

Postal code: 90745

Phone: (310) 816-9800

Tosca Or T

Car Pros Chrysler Jeep offers general consumers a full line of new Ford, Lincoln and Chrysler vehicles for purchase, lease or finance. In addition to its selection of new automobiles, the dealership also offers a line of pre-owned vehicles. Car Pros Chrysler Jeep also features a parts and service department, where customers can request services be performed on their vehicle and where they can also purchase spare or replacement parts. The dealership is a wholly-owned subsidiary of Sonic Automotive and maintains lots in Carson, Calif.

Categories:

New Car Dealers, Used Car Dealers

Payment:

discover, master card, visa

Open hours:

No info

Brands:

Kia

Extra phones:

(310) 816-3200(310) 816-2800(424) 888-9325

Languages:

English, Spanish

Reviews:

I am beyond frustrated with the experience I`ve had dealing with Kia Car Pros in Carson, and I`ve tried every reasonable technique for resolving my issue directly with them over the past THREE MONTHS, so now I am posting my experience on every major review site I can find, perhaps then I will get the service I deserve. Today is April 29th, 2013. On January 20th, over three months ago, I purchased a brand new Ki... view morea Sorento from Kia Car Pros in Carson, California. The evening I purchased my car the sales people could not find the 2nd send of keys to my car. They promised to have them send to me within a week, so I said "no problem". On January 25th I contacted the dealership and they told me they keys had been sent On January 31st I contact them again, the keys had not arrived On February 18th the keys still had not arrived so I called again, I was told that the keys had not been sent but they would be. On February 28th I called again, no one knew where my keys were but I was told they were "on it" On March 1st contacted the dealership again and I was told that a set of keys "would be sent again" On March 29th I was told they were still trying to "chase down" the keys On April 15th I demanded to speak with a manager and I received a message "from management" that a set of keys would be "rushed" to me. On April 22nd I was informed that the dealership "could not legally ship keys in the mail"!!! On April 23rd I left work early and drove to the dealership, only to find that the Parts Department was closed (I arrived at 5:30pm... the dealership is open until at 11pm but nobody told me their parts dept closed early) On April 27 my husband and I went to the dealership. We picked up a single key (they didn`t have the Remote ready, nor did they seem to even know that I was promised one). The best part is, THE KEY DIDN`T EVEN WORK. At this point my husband demanded to speak with a manager and he ended up speaking with a manager named Tony who promised to do whatever it took to resolve the situation. My husband said we wanted to return my car because of our horrible experience and the fact that we don`t trust Kia to even handle a tiny issue like a spare key, how could they possibly be capable of handling a REAL issue or backing up their warranty! The manager said that wasn`t possible, but that he would have a key delivered to us Monday. Today is Monday, 4/29/13, and we still don`t have my keys. At this point I have absolutely NO faith in Kia, their management, their dealerships or their their warranty. The way I see it, they are in breach of contract because my car comes with two keys, and since I don`t have two keys after over THREE MONTHS of frustration, I therefore don`t have a complete car. My expectation is very simple, I want to return my vehicle for a 100% full refund including tax and title so I can go buy another car from another company that actually takes care of it`s customers. It`s not about a key, it`s about fulfilling promises, being competent, and treating your customers with respect. I`ll continue publicly reviewing Kia on a regular basis across every review forum until this situation has been resolved to my full satisfaction. Such a shame.

GimmeOpenRoad / 4/31/2013

Awesome price and service

After seeing the Hamster ad I really wanted a new Soul. After checking out car online I visited several dealers. I just bought my new Soul from Car Pros. They were by far the best. They were the only dealership that called to follow up with me. They remembered my name and who I was, and the pricing was so my better than anywhere else. Thanks to Nick and Juan who really made sure I love my new car!!! Don?ˆ™t even... view more bother with any other Kia store.

OC Joon / 2/29/2010

Worst Kia Dealer in LA

First off, they sold me a 2 year old used Kia that had problems that should have been fixed under warranty, yet they didn`t fix them. I had to take it back in after I bought it.

They apparently DON`T do safety inspections.

So I took my Kia in for warranty service. They never had any parts in stock, I was back 4 times, and they scratched the hell out of my car. Then they LIED and said it came in tha... view moret way.

I will NEVER go back there again, and no one should go to Car Pros Kia of Carson.

JanePP / 11/31/2009