Roseville Hyundai / Granite Bay, California

Rating: ★★★

7 years in Business

New Car Dealers, Used Car Dealers

Address: 200 N Sunrise Ave, Granite-Bay

Postal code: 95661

Phone: (916) 677-3636

New Car Dealers, Used Car Dealers

Mon - Thu 3:00 pm - 9:00 pm

Hyundai

Authorized Equus Dealer

Hyundai Roseville is the #1 Ca Hyundai dealer so now they think they can treat their customers like crap. Brought car in for service, broke down before I could get home. I lost the brakes, couldn`t steer and keys would not come out of ignition, luckily, I was at a light that just turned green and was not going fast and could coast out of a potentially dangerous sitiuation. Had to wait for tow back to dealer, they apo... view morelogized but did not offer any other compensation other than a detailing or 1 free oil change. After 8 hours and two attempts, think car is ok but not confident in abilities to fix cars and wish I never brought in the first place cause car was running fine before hand. No follow up pnone call to see if ok or the usual customer service call afterward asking if I received great service, funny how that didn`t happen. Please don`t give Roseville Hyundai your business, the customer is not valued.

ShelleyE493 / 6/4/2012

I have been looking for a car for a while, wanted a new 2012 Elantra. most dealers I called tried charging me $2000 over sticker.
Call Roseville got a price $250 over invoice right upfront without having to go through the games.
When I got there everyone was friendly and helpful. Picked out my car, price was exactly like they said and I even got the color I wanted.
I would definitly reccomend to friends. Exc... view moreellent job

bgoldstein554 / 9/19/2011

I purchased an extended vehicle warranty with my vehicle from Roseville Hyundai. Upon seeking repairs for my car, I was told that my warranty had expired; however the contract that I agreed to and signed did not indicate the same terms as what Roseville Hyundai was telling me. After numerous attempts to obtain a copy of this `other` contract had failed, I complained to the Better Business Bureau who was also unable... view more to get a response from them. Consequently, BBB revoked Roseville Hyundai`s association and closed my complaint file as `unresolved`. A couple months later I went to small claims court where the Judge found that Roseville Hyundai had `hand-written` expiration terms over the existing terms, which I had agreed, in effect committing contract forgery and business fraud. I have since filed a complaint with the Federal Trade Commission and am filing a police report to have criminal charges brought against this business by the District Attorney. Do NOT support this business, as it is common practice for them to earn profits using unfair and deceptive business practices. Fraud, Forgery, Breach of Contract and Misrepresentation...both Roseville and Sacramento Hyundai are owned by the same people - beware, good cars, bad dealers

spacekace / 8/31/2011

0 stars! Horrible horrible service. Made an appt online for a oil change. After placing it I had an email saying someone would get back to me... No one did. It took 2 hours for them to change my oil. Then they came and told me my rear brakes were really bad. I believed them and paid $300! When I got home I compared their checklist on my car, to a older one that I had from last time. The front brakes were marked "" ne... view moreed future attention"" and the rear brakes were marked"" good"" somehow the front brakes now were checked good and the rear bad. I went back to try and dispute it. They told me that whoever worked on my car last time made a mistake, because this time they had the # 1 guy work on my car. So unless the # 1 tech works on your car, you can`t really be sure that your car is 100% safe? Do not go here!! They also wanted to charge me $363 to put a small speaker back on my door that had fallen off.

lyntam23 / 4/6/2011

I visited the website of ROSEVILLE HYUNDAI after finding the car that I wanted, I asked for a quote. Very soon I was contacted by a very friendly person who give me all the information that I needed. He made it easy for me to make up my mind and finalized my decision. The next day I visited the dealership and met NIck and went through the paper work and every thing work out very good. When I`m ready for my next auto,... view more I will go to Roseville Hyundai first...and last.
Thank You!
Gary Smith.

Good experience / 11/24/2010

If only I could give this place 0 stars. I purchased a wonderful Hyundai from probably the WORST dealership I have ever dealt with! Besides the sales manager that copped a major attitude with my husband and I while trying to negotiate the price of the vehicle I witness said manager chewing out other employees in front of numerous customers in a completely unprofessional manner. The sales person called my husband and ... view moreI several times at home over the course of a four or five days after we purchased the vehicle for various reason, mainly to see if ""everything was OK"". We chose to fill out the customer service surveys thinking they were confidential only to get called last night and questioned by the sales person in a confrontational manner as to why he got the rating he got. When I explained our position I was then threatened. The sales person told me ""I have all your information, if I wanted to I could l make your life difficult. I could make it hard for you to purchase another Hyundai elsewhere."" When I called his manager to complain I got the same sale manager I worked with who basically gave me the brush off. In my opinion Roseville Hyundai is a dealership that the customer is to be argued with, harassed, and threatened; not one where the customer is to be treated with respect! Now a few days after speaking with the general sales manager my husband received a call from a man looking for a date saying he saw a personal add with my husband`s name and phone number. We both think this may be the sales person trying to ""make our lives difficult.""

ragoofy0603 / 11/21/2010

I had pretty crappy credit but they got me approved and treated me really nice. I got an Accent at a payment I could afford...wish i could afford that genesis but maybe next time. Very very happy :)

lilAccent / 11/13/2009

Everyone was friendly and helpful. Just a great atmopshere. I had a woman salesperson who was fantastic. I would recomend this dealer to anyone looking to buy car..and I love my Hyundai

faust78 / 10/7/2009

I?ˆ™ve got to admit, I?ˆ™m baffled by the negative reviews I?ˆ™ve seen on this site for Roseville. I?ˆ™ve had very good service from them for as long as I?ˆ™ve been a customer of theirs. They?ˆ™ve never been rude to me, never tried to deceive me, and have never tried to bully me in any way. I got my Hyundai Sonata from them 2 years ago, and it was in great shape, plus the financing was very reasonable. Everyone treated me with r... view moreespect and courtesy, and they all seemed very knowledgeable about their fields. They?ˆ™ve even been great about contacting me for regularly scheduled maintenance, and anytime I?ˆ™ve called them about something, like the time I needed my starter fixed, they?ˆ™ve always gotten back to me right away and gotten any repairs done quickly. I?ˆ™ve been very happy with this dealership, and I?ˆ™d encourage anyone looking for a car, especially a Hyundai, to go to them.

gregharris823 / 8/24/2009

good dealership

twotwoone / 8/24/2009

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