Mercedes Benz Of Walnut Creek / Danville, California

Rating: ★★

New Car Dealers

Address: 1301 Parkside Dr, Danville

Postal code: 94596

Phone: (925) 937-1655

Reviews:

Good and not so good experiences.

I`ve had all but one services here on my car. You are assigned a service manager, I believe by alphabet of your last name. I have to say, I originally had the best service manager and I never felt like he was trying to add anything extra or trying to find things wrong with my car and when you would go in there you felt treated pretty good for the most part and it`s very organized and I liked the fact that I had my ... view moreown service guy. Well he left about a 1 1/2 ago and I now have a new service manager and although he is nice, let me just say, it was a whole different experience with him. I totally felt like he was trying add stuff on and gauge me for some reason and I don`t know if that`s even true, but the fact that I felt that way for the first time since going there, made me feel a little resentful. I know that it`s their job in the service department to make as much money as they can, but at least try and be a little slick about it...I just felt like he wasn`t and I haven`t been back yet, in fact I`m overdue on my service, because I just don`t want to go through that again and being a woman is even worse. I know they probably are thinking, if you want to own a Mercedes, then you better expect to pay, but I`m not rich and even if I were, I don`t think you should have to put out money just because. I will say, that everyone there is always very professional, very friendly and courteous, so as far as customer service goes, I would have to give them an A+. Just not sure how I feel about the service situation, but I guess that`s where they make a lot of their money, so it would be a little different.

niteowl07 / 2/7/2010

Horrible Sales Experience - BUYERS BEWARE!

After providing the Sales staff with everything they requested and purchasing an insurance policy for the vehicle, I received a call from the Sales Manager, Brian. Brian said that if I did not go through their financing that he could not do the deal. All along I had told them that I had my own financing through Capital One, which they are an approved dealer with. This move to have me use their financing so they could... view more make an extra buck was very unprofessional and something I would have only expected from a shady used car lot. BEWARE!

jonasm / 1/20/2010

WORST EXPERIENCE BOTH TIMES!

Horrible Horrible Experience! DO NOT get your car serviced from this dealership at all. They tried to add additional charges when I was getting my car serviced due to my rear tire popping when I just bought brand new tires 2 months prior. They said there was an issue w/ the caliper and the backing. A friend of mine is a mechanic and he called them to elaborate a bit more on the situation and the service advisor at Be... view morenz was extremely rude when questioned. He started bad mouthing ME to MY friend and stated ""she just wants everything for free. I`m doing all this for her, she should cut me a deal."" <---are you serious?! My tire is covered by warranty at NO cost, why should I cut him a deal?? They are extremely unethical, I definitely agree w/ the other comment.

Word of advise, DO NOT GO THERE. And if you do, make sure you fully inspect your car prior to turning it over to them !

Serish / 1/20/2009

Great Experience

I have purchased several vehicles through Stead Motors of Walnut Creek and did deal with Norm in sales for every vehicle he was the best of the best, not pushy, very low keyed and takes care of business. I had gone out to SF Mercedes on Van Ness Ave and it was a terrible experience. Ihighly recommend WC Stead Motors and I would highly recommend Norm Mikaels for sales!!!

barbara5272 / 11/26/2007

Never take your car here for service.

Stead Auto S*CKS. Don`t trust these people and don`t ever have yoru car serviced there.

My Story.
I took my car in with electrical problems (intermittent starting, problems with the radio and windshield wipers and non-woriing cruise control). I also told the servcie manager (major pr*ck) that I had a leak somewhere in my cooling system because I was having to refill the coolant every couple of days.

... view moreThey had the car overnight. When I got it back they said I had no leak and that they had run a diagnostic on the electrical system and the problem was with my battery. They had replaced the battery and gave me a bill for $280.

A few days later the same eletrical problems returned and - of course - I continued to need to refill the coolant. I took it back and bascially got treated like an idiot by the manager. Essentially he told me that they didn`t give a sh*t if the quyality of their work sucked and that it would cost me a minimum of another hour of labor for them to ""take another look."" I passed on the offer.

A week later the radiator blew while my wife was driving the car in Foster City. I had the car towed to the only mechanic I trust, Paul Grech at Allied Engine in San Francisco ($160 for the tow), where he told me that the radiator was leaking, the thermostat was out and that my electrical problems were stemming from dirty battery cables which he cleaned for me at no cost.

When I got the car back from Paul at the end of the same day the bill for a new thermostat, new radiator and labor was less than $700.

Only an idiot would take his car to Stead. Don`t be an idiot.

tms_08 / 10/19/2007

WORST car buying experience of my life!

They are unethical. The finance manager did not even bother to check financing rates for me and offered me something that was so out of whack (we have a credit score of 800!). My suspicion is that they probably get some sort of kickback from that lender. I pushed back and the asked the finance manager to check a couple of the credit unions and the first credit union they checked (which took them 30 seconds to get on ... view morethat credit union`s website), the rate was 2% lower for a long term. On top of this, the general manager came by and mocked at me by saying that the interest rate doesn`t change my monthly payment significantly, at most $7 or $8 a month. To me, it is more of a principle. Why should I pay more for interest when I don`t need to? Additionally, the sales rep (Jim M.) lied to me and said that because they needed to take the car I was buying out to another dealership to fix one item (they couldn`t do it themselves), they have to charge me $$ for the item (to include in my purchase price). I agreed because it was reasonable, but when I did take my car back in to get the item fixed, they did it in their own service shop. The sales rep flat out lied. Anyhow, to sum up, they tried to scam me by offering me a loan which they probably get a kickback from and mocked me when I stood up for myself. Lastly, their sales strategy includes lying.

versailles79 / 7/19/2007

No sales games!

This is a great place to shop for a Mercedes vehicle. The sales staff is honest, straight-forward, and best of all, they don`t play those stupid car sales games. By the time I contacted them, I had been to several other MB dealerships in the Bay Area, and was so fed up with playing the sales games, I was ready to buy a car that wasn`t exactly what I wanted. Both Mike and Samson were able to get me the exact car I ... view morewanted and at the price I wanted to pay. And the entire process of paying and picking up the car was easy and relaxed. These guys are highly recommended!

lindsayk123 / 1/17/2006