North Point Nissan / Alexander, Arkansas

Rating: ★

New Car Dealers, Used Car Dealers

Address: 1 Commercial Center Dr, Alexander

Postal code: 72210

Phone: (501) 975-0300

Our Customers Are #1 Because We`re Customers Too!

* Experienced Mechanics * All Work Guaranteed * Completer Auto and Truck Repair, Electrical and Electronic Specialist

Reviews:

I recently purchased a Nissan ...

I recently purchased a Nissan Cube from this dealership. There were a few issues but the last one is a safety issue and shouldn`t be ignored. After leaving the finance office, it was well past dark and we had a semi-long drive home. The car had a dash light on that said low tire pressure. I got out and looked and sure enough, one tire was flat. We decided to leave the car and pick it up the next day. I specifically a... view moresked if the tire had been checked or merely had air added to it. We were told the car had been through the service department and the tire checked and everything was okay. Two days later the light was back on. For 5 weeks, I had to put air in the tire every other day because it had a slow leak. I just couldn`t make it in to the tire shop. One Saturday Afternoon I did make it, but they had already closed. Today, a family member had some time off, so he came and got it from my workplace and took it to the local tire shop for me. It had a nail in the tire. For 5 weeks, I drove around like this, sometimes on the interstate with my grandchildren in the car with me. That just makes them big, fat liars and you can`t trust a big, fat liar. Especially when they are willing to put other people`s safety at risk. The tire shop only charged $6 to fix it. North Point Nissan was willing to risk my family`s safety for less than $6. Shame on you.

OutspokenOne / 12/4/2012

Lied to us about car availabil...

Lied to us about car availability right before we came. Person conveniently was not there when we arrived. Cannot be trusted.

dontliepls / 7/19/2012

Good sales, but poor service

I bought 2 cars from these guys. Murano and Maxima. Got good price on both. I got my cars serviced with them. Every time I took the car, I simply asked them to do what is due (because I signed a 3 yr service agreement and paid for 12 services at the beginning - first mistake as I realized later). When I checked the service history, it became clear that they did not do as per the schedule. They rotated the wheels one ... view moretime for each vehicle in 3 years instead of 6 times. Did not do the filter change as per schedule. The steering wheel was malaligned on Murano and had to take it back at least 4 times before it was fixed for good (luckily under warranty). The gas tank lid wouldn`t open on the Murano and to get that right, i had to take it to them 3 times. Now, the front struts needed replacing on the Maxima, which costed over $700 (compared to $450 at Sears). After replacing, it never was right and after taking it back it still is not right. Need to take it back one more time (at least, if not more). I bought a 3 yr service agreement, although there was an expiry date on that because I was convinced that I would be paying for the number of services and the expiry date doesn`t matter. Now, when the crunch time came, that expiration date became very important for them. People are very courteous, but I prefer the job done right to politeness with poor performance.

kakumani / 12/24/2007