Hirst Transmission Specialists / Lillian, Alabama

Rating: ★★★★

17 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: 8415 N Palafox St, Lillian

Postal code: 32534

Phone: (850) 478-3395

The Hirst family goal is to provide the most honest, knowledgeable, and friendly service possible.

Hirst family goal is to provide the most honest, knowledgeable, and friendly service possible. Over the past 13 years the Hirsts have earned a reputation as the leading authority in transmission troubleshooting and problem solving. More so the Hirsts are known for their unique "straight talk" customer service. The Hirsts provide a genuine one-on-one connection with you to deliver skilled diagnosis and multiple options for repair in a language you can easily understand so that you can make the best decision possible for your vehicle needs. At Hirst Transmission Specialists you will never feel pressured or bullied into a repair. George and Stephen both cherish that they have little sales experience and embrace their "anti-franchise" approach to conducting business. Hirst Transmission Specialists also delivers the highest value for its services, which has not gone unnoticed. The biggest names in Pensacola`s auto industry prefer and refer Hirst transmission Specialists: Frontier Motors ;Bobby Likis Car Clinic Pre-Repair; Ted Ciano`s Automotive; Fisher Tire and Service; just to name a few. They trust Hirst and you can too!

Categories:

Auto Transmission, Automobile Parts & Supplies, Brake Repair, Auto Repair & Service, Clutches

Payment:

mastercard, visa, discover, check

Services/Product offered:

Atsg, BBB, Domestic, Free Towing, Imports, We Specialize In Late Model & Computerized Cars & Trucks

Neighborhoods:

North Central Pensacola

Open hours:

Mon - Thu 7:30 am - 5:00 pmFri 7:30 am - 4:00 pmSat - Sun Closed

Brands:

Atsg

Amenities:

100% Satisfaction Guarantee,Family Owned & Operated,Transmission Service,Free Estimates

Associations:

Better Business Bureau

Reviews:

I was having issues with my truck?ˆ™s transmission and was putting off taking it in because I was new to the area and didn?ˆ™t have a mechanic I trusted here yet and I also feared the price tag of getting it fixed. After doing some asking around Hirst got suggested to me at least 3 times. I finally decided I would bite the bullet and take it in to be looked at. Additionally my job has very unpredictable hours and I could... view more not make a reservation farther than 24 hours out. I called Hirst and just explained the issue I was having and my situation with work and he worked me in to the schedule the next morning. I showed up and Steve took my truck out to look at it almost immediately. As I was waiting in the office I noticed tons of letters tacked up on the wall and decided to read several. Each one praised Hirst for their timely, quality, and honest work. I was impressed as I have never even contemplated writing a letter thanking my mechanic as is is rare I leave with a very happy feeling. When Steve got back he informed me that while it could be the transmission that was causing the issue he suggested having a $35 part replaced before having a much more expensive operation done on the transmission. He sent me on my way as his shop only does transmission work (this was part of the engine) and told me to come back if it continued acting up or if I did the work myself and wanted the code cleared off. His honesty blew me away. In a profession where so many often take the route that makes them the most money he gave me a bit of free advice that saved me tons. I can?ˆ™t thank him or his shop enough.

SchylerW / 5/5/2013

Honest and Professional

Took my ""baby"" to Steve at Hirst for a check when I started experiencing some clutch issues. My 2007 Shelby GT had been modified before I bought it, and had a LOT of money in it, so I didn`t want to trust it to anyone.
Steve put me at ease right away and was completely honest right up front, knowing how much I cared about the car he, up front, told me that he didn`t want to take the car until he knew that he cou... view moreld put it inside. Some places will tell you whatever you WANT to hear, not what you need to hear.
Even though I had to wait a little while to get the car in, once it was there I was assured that it would be on the lift so that I didn`t have to worry about parking lot rash, or worse. They did a great job, took care of my car, and didn`t charge me a huge amount of money!
Steve, George, and Linda all were extremely professional, friendly, and honest. It`s great to see that in today`s--money at all costs, there are still companies in business that actually care about what they do, and how the customer feels, both before and after the work is done.

HIGHLY RECOMMEND THIS COMPANY!

07SGT / 4/5/2011

fast friendly service

i own a used car lot & have done business here a few times over the past several years on all my cars rather it be business issue or on my personal cars and my drag car i never had to bring a trans back for any reasson it was great service fast and was ready when they said it would be not like other shops here in town that promiss by the end of the week they should say end of the month the staff here and mr hirs... view moret are very well trained and are great at their job as far as the guy crying about his quote every village has a idiot i send my friends & family to hirst and this is the first i heard of a issue like that and you can bet as long as hirst is in business they have my business point is this shop has been doing business here for several years and they only have 1 bad review if they were so bad they would not have been in business for so long its sad but out of several happy customers a day only a couple decide to take the time to give credit were credit is due TO HIRST TRANSMISSION thanks for the great service time & time agin over the years and i hope to be seeing you all for the next several years

bigshaft_racing / 1/27/2010

Professional, Honest & Fast !!

My son attends UWF & we flew there to drive home from Pensacola to Naples (10 hour drive) for Thanksgiving. We found his 2002 Ford sport trac had a transmission leak.Steve Hirst found & fixed the problem the same day! No upsell about needing a new transmission or super costly repair, like some of the other repairs shops I`ve dealt with in my life. Being 750 miles from home, it was great to locate a transmission repai... view morer shop that repaired the problem the first time & for a great price! I would highly reccommend Hirst Transmission to the locals of Penscola & anyone just passing through. Thank You Steve!

DaveR5202 / 11/24/2009

Bait and Switch

Specifically, I got a quote from this shop as well as 5 others to fix my vehicle. This shop as well as the 5 other shops all had quoted me a price within $25 of each other. This shop was recomended, so I chose this one to fix my vehicle. I took my vehicle to them and the next morning I received a call saying the cost to fix the vehicle was 300 HUNDRED dollars more than I was quoted. This is NOT to say that there was ... view moreanything more to fix unexpected, just that they had misquoted the parts previously. MIND YOU I GOT SIX TOTAL QUOTES and these men actually got the prices of the parts, all quotes were basically the same. When I explained to the man that I had gotton other quotes and all were around the same price of his original quote, he told me that every one else I called was just trying to bait me into their shop (just like Hirst I guess). They really took my vehicle apart and then went up on the price by 300 dollars. What Am I Gonna Do About It, Its disassembled in their shop. Well When I called him out on it he decided to "eat it" (the extra charges) and went back to his original price, well close. I still had to pay 25$ more than the quote. NICE TRY BUDDY!!!!!!CLASSIC, RIGHT!!?!

OhNoY0uDont / 8/14/2008

Bait and Switch

Specifically, I got a quote from this shop as well as 5 others to fix my vehicle. This shop as well as the 5 other shops all had quoted me a price within $25 of each other. This shop was recomended, so I chose this one to fix my vehicle. I took my vehicle to them and the next morning I received a call saying the cost to fix the vehicle was 300 HUNDRED dollars more than I was quoted. This is NOT to say that there ... view morewas anything more to fix unexpected, just that they had misquoted the parts previously. MIND YOU I GOT SIX TOTAL QUOTES, all were basically the same. When I explained to the man that I had gotton other quotes and all were around the same price of his original quote, he told me that every one else I called was just trying to bait me into their shop (just like Hirst I guess). They really took my vehicle apart and then went up on the price by 300 dollars. What Am I Gonna Do About It, Its disassembled in their shop. Well When I called him out on it he decided to ""eat it"" (the extra charges) and went back to his original price, well close. I still had to pay 25$ more than the quote. NICE TRY BUDDY!!!!!!CLASSIC, RIGHT!!?!

OhNoYouDont / 8/13/2008

Very Customer Oriented, Very Knowledgeable

Nr. Steve Hirst has always treated the customers respectfully, and right. He has always responded to the customers questions. He has explained to the costumer the ;problems foreseen and what it would take to fix it. HIs work has always been timely. His cost have been a little above average and I have contributed this to the cost of his operations. He personally checks the vehicles for final inspection. He... view more is dynamic when it comes to backing up his work and his knowledge of transmissions; I only wish my doctors knew as much! I send a lot of work his way, and I feel supportive by his conduct. Richard Bo Davison

rbdavison / 5/29/2008