Hoover Toyota / Irondale, Alabama

Rating: ★

29 years in Business

Auto Repair & Service, New Car Dealers, New Truck Dealers

Address: 2686 John Hawkins Pkwy, Irondale

Postal code: 35244

Phone: (205) 823-3720

Fast friendly service in friendly style atmosphere!

We are a family owned and operated business, specializing in Honda, Acura , Toyot, Lexus . Maintenance and repair. We offer a two year 24.000 mile warranty on parts and labor. We offer free shuttle service within 15 miles.

Categories:

New Car Dealers, Auto Repair & Service, New Truck Dealers, Automobile Racing & Sports Cars

Payment:

discover, master card, visa

Open hours:

mon 09:00 - 19:00; tue 09:00 - 19:00; wed 09:00 - 19:00; thu 09:00 - 19:00; fri 09:00 - 19:00; sat 09:00 - 19:00

Brands:

Toyota

Extra phones:

(205) 978-2600

Reviews:

Won`t be back

I brought my car in for an electrical problem. My low-beam headlights did not work on Tuesday, but my high-beams did. Both low and high-beams worked on Wednesday. On Thursday, neither the low nor high-beams worked. Neither worked on Friday when I brought it to the service department. I explained all of the above to the individual who took my car in. He stated they would test the electrical system. On Saturday, a diff... view moreerent ""handler"" called. He said the headlights were blown and that they had installed new bulbs ($30 each, and $60 of labor, for $120 headlights -- wow). I didn`t think the problem had been the bulbs, and I knew that was darn expensive for new headlights, but it sounded a heckuva lot cheaper than an electrical problem, so I put my concerns aside. I shouldn`t have put my concerns aside. The following Thursday, the car died without warning at a busy intersection. It wouldn`t re-start; I had no lights; and no power-anything. I spoke to the service person who initially took the car in. He tacitly admitted that an electrical test had not been done, as I`d requested. I said, you guys saw a girl come in, and figured I didn`t know what I was talking about. He didn`t deny it. I reviewed my receipt and saw he had summarized the problem as the headlights not working (as opposed to working intermittently) and that he did not request an electrical test. Then, I asked to speak to the manager. He put me on hold while he went to find the manager. Then, THE SAME GUY returned to the phone and said, ""I`m the manager."" I asked, and he had not been promoted in the past five minutes. He was an ""assistant service manager"" (I`m sure they all are). I asked him again if an electrical test had been performed. He hemmed and hawed and said if they couldn`t recreate the problem, they couldn`t do the test. Other than saying, ""bring it back in,"" he made no effort to apologize or make things right. I always thought the dealership was a pricier but quicker alternative to the local shops, and that they`d be best for this job because of specialized diagnostic equipment. None of that matters when you don`t take the time to do the job right and you don`t own up to your mistakes.

brw423 / 3/29/2012

Hoover Toyota`s Service Department is the Worst

First off, I have bought 2 cars from Hoover Toyota since September 2007 and sent 2 other people who bought cars in the last 6 months. The gratitude I got for this was a damaged wheel on my 2008 Camry Hybrid that was done while being serviced by them. The damage was clearly done by a mechanical means, as stated by all who viewed it there. The Service Manager, Carl Wyatt, returned 1 of my 12 voicemails and none of my 3... view more messages left with real people over the course of a month. Presently, they claim I must have slammed into a curb. They will not take responsibility for their carelessness and obviously do not hold repeat business at a high level. I love the sales team and my salesman, Will . Unfortunately, there are more pieces to the puzzle. It is sad how little companies care for you after the sell is done.

MARCUSLEEJOHNSON / 2/5/2009