Landers McLarty Nissan of Huntsville / Huntsville, Alabama

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 6520 University Dr NW, Huntsville

Postal code: 35806

Phone: (256) 837-5752

New Car Dealers, Used Car Dealers

Mon - Fri 9:00 am - 7:00 pmSat 9:00 am - 6:00 pmSun 1:00 pm - 6:00 pm

Nissan

Do NOT do business with Landers McLarty Nissan in Huntsville, AL. I cannot stress this enough. Their customer service is subpar at best. Here is the story that happened to me during my last and final visit to this dealership. I ordered 4 new tires from TireRack.com and had them shipped to this dealer to have them mounted for ZdayZ. I took my vehicle to them on a Friday morning and dropped it off for them to do the... view more work. I explicitly told the Service Advisor to have the technician to be careful mounting the tires as to not damage the wheels. That afternoon they called and told me it was ready. I make my way over to the dealer and pay for the service and go out to the parking lot where they left it to leave. Well I could not do so as I inspected my wheels they did indeed damage my wheels. Both front wheels had deep gouges in the lip from the tire mounting machine. No one bothered to inspect the vehicle and tell me up front there was damage. I go back in and they inspect the wheels and agree the fronts need to be fixed. The lips on the rear were fine. But that is not all. They fix the front wheels the following Monday to satisfactory condition. But when I wash my vehicle leading up to my departure to ZdayZ I find that EVERY rear lug hole was damaged from dismounting/mounting the wheels on the vehicle. I brought the vehicle back to Landers McLarty to show them the damage their shop did. The Service Manager, Bill Mashburn, came out to look at it and declared it was not his shop who did this that it was me or another shop I had taken my vehicle to. Really? Your shop mounted 4 brand new tires on my 1 year old vehicle. Why would I take the wheels off or have another shop work on my wheels. Clearly he did not want to fix this issue and make it right and blame me or another shop as to the cause. Great business sense. Let a loyal customer who bought and had all the service done at your dealership walk away to save $250 to not repair the damage to my wheels they inflicted during service. The BBB has directed me to the Alabama Attorney General to state my case in order to make this right. Please steer clear of this dealership so you will not have to deal with their incompetence.

speedfreek / 8/9/2013

Everyone at Landers McLarty was extremely friendly and helpful. I most definitely appreciated Curtis`s help in finding my car. He was very patient with me and so helpful. It made my car buying experience very easy. I definitely appreciate all of the time and effort he put into finding the car for me!

AlisaAll / 1/4/2013

AlisaAll / 1/3/2013

Curtis was extremely helpful and answered all the questions I had. My experience was great and I would return to purchase another vehicle.

AprilThomp51 / 11/8/2012

Curtis was a great help with the purchase of my new Nissan Altima. Landers McLarty dealership was a very friendly and professional place to purchase a new car. I look forward to future business opportunities with Curtis and Landers McLarty.

ToniRay58 / 9/19/2012

I went this week to buy my second car from here. And Lori and Eddie the finance mangers said I had the car. And let me drive it all week. Said we had and deal. And then I went back up there and they told me no deal can be made. So I went the next day and bought and car from a different car lot. And they told me that landers ran my credit 12 times at one time. I will never ever buy and car here again. This is the wors... view moret customer service I have ever seen. The way I look at it they don`t care to sell a car. So if you are looking to buy a car here don`t.

jason.flugmacher / 8/19/2012

Raquel did great work. She is willing to help us even after work hours. She was also able to answer all questions that we asked.

WeiDing / 8/7/2012

I really like the service advisor. He`s professional and friendly and makes it a pleasure to stop by to have my car serviced. The service and ownership experiences are excellent. I liked my salesman a lot too. These are the reasons, when I start looking to buy a car, the first place I`ll go to is Landers McLarty Nissan.

LaurenDaniels / 7/20/2012

This was my first experience with Landers McLarty and also my last. We purchased a new Nissan and a second-hand Mercedes the same day. They were too busy to detail the Nissan the same day although they had about three hours before we left. We prearranged a time to pick up the Mercedes the next day. At the prearranged time, the car was ready but there was NOBODY (and I mean nobody) from either dealer available to ... view morehelp us. Every person was in an all hands meeting that could not be interrupted. The sales manager comfirmed this later. These people do not care one iota about customer service. We spent over $70K and they could have cared less. Also, after my car was detailed, it still had bits of ballon and ribbon attached. This seems typical of the dealer, very poor attention to detail because they just don`t care. (I would give this dealer no stars but the system required at least one.)

HSVguy / 6/3/2011

I worked with Thad at Regal Nissan on the purchase of a USED Quest van. He was very knowledgeable, professional, and laid back. I was not pushed on bit to make a hurried decision like most dealers make you feel. I let them know my bottom line, and we were able to make it work! I have purchased many vehicles in my life and this was the best experience I have had. I will be a repeat customer of Regal Nissan. Thad had a... view morenother couple that came in and asked for him personally after we had almost completed the transaction, and we told him to go ahead and help them not to make them wait, and he left us with Adam. These two guys are both very great assets to Regal and should be commended greatly. I wish you two all the best in the business world and in life! Felicia Jones- Real Estate- Customer since 5-9-09 PS, We even went in shorts and t-shirt to see how we were treated at all the different places, it was truly an eye opener, as we paid CASH! All dealers, take note do not judge a book by it`s cover!

davephillyj / 5/11/2009

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